Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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LogicMonitor user review
What do you like best about the product?
LogicMonitor is one of the leading monitoring tools used to monitor resources effectively.
LogicMonitor takes an agentless approach which cuts down on setup time and customer resources. LogicMonitor has helped overcome outdated monitoring solutions, and as it is a SaaS approach the updates and Maintenace arer handled by LogicMonitor themselves, saving on infrastructure costs to the business.
Agentless Monitoring
Has an API for automation
Easy to use
LogicMonitor takes an agentless approach which cuts down on setup time and customer resources. LogicMonitor has helped overcome outdated monitoring solutions, and as it is a SaaS approach the updates and Maintenace arer handled by LogicMonitor themselves, saving on infrastructure costs to the business.
Agentless Monitoring
Has an API for automation
Easy to use
What do you dislike about the product?
Lack of user profile customization such as a dark mode; this is quite a bright place! More role customization as well!
What problems is the product solving and how is that benefiting you?
The benefit is that we can alert for things when we like and route them to who we want, not just a mix of alerts in one place.
Recommendations to others considering the product:
Update all your LogicModules first! Plan a proper folder structure for alert customization as the root folder doesn't allow it.
Great software backed by a great team
What do you like best about the product?
Many automated and out of the box features
What do you dislike about the product?
Not a lot I dont like about LM, perhaps having to re create esclilation chains when needing to edit them.
What problems is the product solving and how is that benefiting you?
Keeping our critical infrasturcture monitoired and alerted on if any issues come up. We can be more pro active about certain issues.
LogicMonitor gives Great Dashboards and Best Monitoring
What do you like best about the product?
Logicmonitor is the best solution for Infrastructure Monitoring. It has great functions which other tools doesn't. I like the various Dashboards which we are using in our company. It gives the user ability to add bulk of nodes or applications using ip range. Even client URLs are monitored in smart way. It's the best solution.
What do you dislike about the product?
Somewhat it requires the expertise on different monitoring protocols due to which new IT analyst could find difficulty to manage altering and Dashboard.
What problems is the product solving and how is that benefiting you?
We are getting alerts even through text messages on our mobile phones which is the best thing. We then get jump to the Bridge calls immediately even when we are not on pur systems
Recommendations to others considering the product:
Good Infrastructure monitoring tool
Operations Manager
What do you like best about the product?
LogicMonitor provides deep and wide monitoring capabilities for multiple technology disciplines. Having worked with many monitoring tools in the past, LogicMonitor is by far the best solution from a scale and flexibility perspective. Being a SAAS solution reduces day to day complexity. With on-prem solutions we'd spend more time managing the tool than driving results and value for our clients. Their product management release cycle is impressive. I look forward to seeing the monthly release emails to see what is up and coming. The team at LogicMonitor (account management, leadership, support, professional services, etc.) are a pleasure to work with.
What do you dislike about the product?
Sometimes you have to slow down to speed up. I find LogicMonitor sometimes has a tendency of being too ambitious with their roadmap and release schedule. I'd like to see a more dedicated focus to 1 to 2 big things a year versus taking on too many things that seemingly go on forever.
What problems is the product solving and how is that benefiting you?
As a carrier and operating in the service provider space, we do not want to be in the business of having the tools manage us. It is my experience, many service providers spend too much time managing the tools versus driving value and outcomes for clients. LogicMonitor allowed my organization to refocus energy in the right places which drives direct value and outcomes for our clients. Key benefits include dashboards and reports that are easily consumed by business focused clients. The data we can drive from LogicMonitor allows customers to make data-driven decisions for their business.
Recommendations to others considering the product:
Focus on getting your commercial terms right. Since it is a SAAS solution, commercial terms tend to be subscription based which means long-term operational expenses. If you do not have in-house expertise to setup the solution, pay for professional services to get it right from the beginning. Little things like Alert Rules and Escalation Chains can paint you into a corner long-term if they are not setup right from the beginning. Make the right investment into your own staff from a training and management perspective. This should not be a solution managed off the side of someone's desk.
Ultimate Monitoring Tool
What do you like best about the product?
It has nice visual presentation that we can put up on screens in our NOC room to show the health of systems we monitor, its easy to use and support is exceptional!
What do you dislike about the product?
Truth be told we're very happy with the product, no complaints and it keeps updating very regulary.
What problems is the product solving and how is that benefiting you?
Proactive monitoring.
Reviewy review
What do you like best about the product?
I like that logicmonitor as it is a coding platform that also monitors
What do you dislike about the product?
I dislike that you cannot easily reference previous datapoints when you are developing datasources
What problems is the product solving and how is that benefiting you?
We are writing integrations between many of our systems, with logicmonitor feeding a lot of data.
Simple and Fast
What do you like best about the product?
LM is quick and easy to setup. and Give you info you need fast.
What do you dislike about the product?
The UI could be a bit easier to navigate.
What problems is the product solving and how is that benefiting you?
Disk and UP down mostly. We see great value in Disk size over time
Recommendations to others considering the product:
The UI is very different from other products. It did cause some issue in getting up to speed using the product.
Great product! Better than our previous choices.
What do you like best about the product?
LogicMonitor's extensibility allows us to achieve so much more than some canned solutions. We are able to tailor alerts, set thresholds and create unique dashboards.
What do you dislike about the product?
Some of our device types do not have config or datasources. We have had to pay PS for project work, but that was completed on time and satisfactorily.
What problems is the product solving and how is that benefiting you?
Core monitoring, and are moving toward advanced monitoring using Services Insights. Our alerting and notifications are significantly higher quality and less noise than we previously experienced.
Recommendations to others considering the product:
After careful consideration of over a dozen alternatives, we felt LogicMonitor was the best solution for us. Look at your requirements and see if LogicMonitor cannot meet or exceed your needs.
Good tool, easy to use, easy to customize
What do you like best about the product?
I've been using LogicMonitor for a few years after I used other tools before like SCOM, HPOV and more.
LogicMonitors one of the best tools, easy to use, easy to customize
LogicMonitors one of the best tools, easy to use, easy to customize
What do you dislike about the product?
Can be more build in monitor data sources
What problems is the product solving and how is that benefiting you?
Global monitor tool from a single dashbaords
Best In Class for IT Infrastructure Monitoring
What do you like best about the product?
LogicMonitor is incredibly easy to use, and most if not all of the monitoring comes out of box and is applied to devices dynamically. The SaaS based architecture saved dozens of hours a month in maintaining an on prem product. Our customer success team is always forthcoming and responsive.
What do you dislike about the product?
Managing so many dynamically applied alert thresholds can be a challenge.
What problems is the product solving and how is that benefiting you?
LogicMonitor gives incredible visibility into our customer environments and is so simple/fast to deploy it cut down those onboarding tasks for new customers by about 80%.
Recommendations to others considering the product:
Go with LogicMonitor if you need something in place lightning fast with immense potential for scale. Don't be afraid to ask for a POC or implement with a small number of devices and expand.
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