Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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Logic Monitor Gets It Done
What do you like best about the product?
Built in monitors are easy to deploy for just about any device we come across, This has enabled us to deploy the tool quickly and effectively across all customers. Ease of deployment allows us to use it as a sales tool as well. We can deploy quickly and start showing customers where issues are with proof. The alerting options it provides are second to none. Voice call, text, email and Connectwise integration are all helpful options we use.
What do you dislike about the product?
There are some times too many alerts at once for a single outage. Could use better control on silencing duplicates. For example, if a site goes offline it can generate several tickets, one for each device. We really only need it to tell us when a site is down one time. THe ability to put in a schedule for on-call rotations woudl be nice to have as well.
What problems is the product solving and how is that benefiting you?
Proactive calls to clients letting them know an issue is about to happen or could happen before it does is priceless. It is such a time saver by automating the alerts. We have been able to be out front of issues like hard drive replacements, battery replacements, memory chips as well as an occasional system board. All this was possible with the built in alerts. Showing customers historical reports for disk growth, CPU utilization or even daily load. This has turned into a sales opportunity as well in many cases.
Recommendations to others considering the product:
When we compared LogicMonitor to other industry leaders. LogicMonitor has more out of the box in a very reliable hosted environment. This allows us to focus on the items that are more important and not worry about the tool being operational. The ability for us to deploy it quickly and to co-brand it for our clients with dedicated IT teams has also increased our footprint in the local market.
Great remote monitoring tool.
What do you like best about the product?
The ease of monitoring all devices remotely
What do you dislike about the product?
The price can be a bit shocking to a small business
What problems is the product solving and how is that benefiting you?
Remotely monitoring devices that go offline.
Great tool for multiple requirements
What do you like best about the product?
Ability to monitor both on prem and cloud environments with one tool. The setup and configuration out of the box is also very easy with very few false positives or noise.
What do you dislike about the product?
You have to manually update new monitoring criteria and "sensors" for additions made to the product.
What problems is the product solving and how is that benefiting you?
We have a great view of our environment and a single pane of glass for everything. We are also able to see patterns with history and proactively prevent outages.
A Boon to MSPs
What do you like best about the product?
Ease of administration. Robust out-of-the-box monitoring functionality across a variety of infrastructure and IT platforms.
What do you dislike about the product?
Alerting does require a bit of tuning, but that's to be expected with all of the granularity LM affords in monitoring.
What problems is the product solving and how is that benefiting you?
Proactive incident response and the ability to voice concerns on potentially failing hardware before they become outages.
Recommendations to others considering the product:
Work close with your account managers!
Excellent Tool for Staying on Top of Things
What do you like best about the product?
It's pretty easy to configure and to set up notifications. It's nice to get alerted quickly when things go down and to see in the morning via email the up/down status of devices on the network.
What do you dislike about the product?
You may have to use LogicMonitor for infrastructure and have a separate solution for things like software license/expirations, and backup status. It would be nice to have an "all in one" solution for everything that needs to be watched.
What problems is the product solving and how is that benefiting you?
LogicMonitor allows us to know, sometimes before the client notices, that there is a device down or an Internet connectivity problem so we can respond quickly.
Monitoring done right.
What do you like best about the product?
I like the ease of navigation of the datapoints and the way the data is expressed in the dashboards. Reporting is a breeze with customizable reports. It's hard to pick what I like best because I feel like everything about Logicmonitor is top-tier.
What do you dislike about the product?
I dislike some minor technical backend glitches that arise when dealing with the minutia of the day to day. To be fair, these bugs are continually squashed with LM's support ticketing features and open communication with our account rep.
What problems is the product solving and how is that benefiting you?
We are a monitoring team for an MSP and increased response time and better SLAs are being met using LM over other monitoring systems we have moved away from. We are solving network/systems infrastructure issues faster and are more accurately able to troubleshoot with the data that LM provides.
In Love with LogicMonitor
What do you like best about the product?
Ease of implementation and out of the box alerting
What do you dislike about the product?
Customer support can be inconsistent at times
What problems is the product solving and how is that benefiting you?
Was able to implement monitoring on our internal infrastructure from net zero. We've realized that this would be much more difficult with a custom solution.
LM is full Monitoring solution
What do you like best about the product?
wizards to create dashboards, fast and concise
What do you dislike about the product?
Alers warning cleanup due we need to select one by one
What problems is the product solving and how is that benefiting you?
monitoring data plan on our firewalls
Recommendations to others considering the product:
complete solution
Great monitoring tool with minimal time invested
What do you like best about the product?
LM is easy to use and provides so much insight into our infrastructure. It's a beneficial tool for my entire staff.
What do you dislike about the product?
It would be nice to include integration to Microsoft365 without having to pay for additional licensing. It wasn't known until I inquired about it.
What problems is the product solving and how is that benefiting you?
LM provides fantastic insight on our entire operation. It helps us pinpoint potential issues and helps troubleshoot very complex issues because of just how much information it is able to provide.
Good monitoring toold
What do you like best about the product?
The easy setup and the nice view on the main page
What do you dislike about the product?
Probably the interaction with security devices
What problems is the product solving and how is that benefiting you?
I will have a better monitoring for my infraestructure
Recommendations to others considering the product:
The integration
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