Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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LogicMonitor used across platforms
What do you like best about the product?
Simple, clean designs for asset management
What do you dislike about the product?
Needs a better delivery model in the public cloud setting.
What problems is the product solving and how is that benefiting you?
We are able to monitor assets across multiple platforms from AWS to on-prem. This has been extremely scalable as more and more customers migrate to public cloud offerings.
Logic Monitor helps to all the company to resolve many problems in our platform
What do you like best about the product?
Our Dashboards helps us a lot in resolve our issues faster. Also, all types of the alerts can help all our company in take important decisions to increase our efficiencies in our platform. Logic Monitor is our most useful tool in the company because we can fix many problems in our platform and have all our systems up and running for a long time. Our SLAs in Logic Monitor make a quick response for issue in our servers or services.
What do you dislike about the product?
I need to see more tools like Splunk or something like that. Logic Monitor needs to have more tools to make integrations with Power BI or Tableau. The search in the alert dashboard cause confusion in our coworkers because they cannot find many alerts were triggered. Logic Monitor need to have a better search tool for help more our coworkers.
What problems is the product solving and how is that benefiting you?
I resolved many problems with memory and CPU issue. We improve many changes before that alerts. Logic Monitor is a best monitoring system in the world. Also, we can start some services in our systems when they stuck or was down. We can fix many problems in our platform after our clients creates a ticket in our Service Desk tool, we can work in the problems faster and efficient.
Recommendations to others considering the product:
We need to understand all the tools in logic monitor and take the maximum advantage of them. Logic Monitor needs to work in a company with ITIL Foundations, because many of the products into it works with this methodology. If you decided to buy Logic Monitor, you can do a better client services and a faster response in your systems
Logic Monitor continues to grow and succeed
What do you like best about the product?
We really love the intuitive administrative and monitoring interfaces as it makes the product easy to configure, use and understand. We also love that it is cloud based providing native alerts on many different channels.
What do you dislike about the product?
Pricing can make it difficult for smaller organizations to make the investment but there are many price breaks and incentives as you work with a greater number of interfaces and licenses.
What problems is the product solving and how is that benefiting you?
We have used LM in very powerful ways. Our first is to monitor our premise applications as well as the internal network. With connectivity being so crucial especially with all eyes on cloud applications, assuring that networks are streamlined is crucial. Additionally, we have used the flexibility of Logic Monitor to work in concert with other specialty monitoring applications that communicate with LM and leverage the alerting mechanisms. This has allowed us to do very effective proactive monitoring of applications and networks.
Great service for monitoring outages
What do you like best about the product?
Alerting capabilities are comprehensive and ensure my business does not experience any outages
What do you dislike about the product?
The frequent email alerts can at times be cumbersome.
What problems is the product solving and how is that benefiting you?
I am solving the problem of business interuptions.
The support team and account managers have been extremely helpful.
What do you like best about the product?
the support team has been very helpful and timely when we need them.
What do you dislike about the product?
We have some problems with the technology we use vs how licensing works going into the future.
What problems is the product solving and how is that benefiting you?
General monitoring of resources in our legacy environment and some cloud resources.
Great experience from initial engagement to rollout and running day to day
What do you like best about the product?
A modern and intuitive tool, that is light-years ahead of what we are replacing. Can support a wide range of skill sets from those that non-technical through to developers. Everyone that has interacted with it and used it has become a fan. With the out-of-the-box modules, we've often found issues that we didn't know existed before. The ability to adapt and tune it quickly, drop down into collectors to troubleshoot, and throw custom scripts to monitor something that is unique to our environment...all from a browser window, without having to drop into a development environment or even a shell (unless you want to) . Context-based help integrated in, and customer support that is top notch and willing to jump into a zoom to help you through a problem while you are working on it.
What do you dislike about the product?
I wish they had better support for legacy monitoring that requires the use of SNMP traps. No one likes dealing with traps, and SNMP traps need to be replaced with more modern mechanisms ASAP, but they are an unfortunate reality that is often required at least in the near-term and during migration from other platforms. Not having good capabilities here makes dealing with legacy applications and hardware adds friction to migration.
What problems is the product solving and how is that benefiting you?
We are using it to primarily monitor out network and infrastructure components. We are using it to modernize our monitoring capabilities, allowing centralized monitoring while also allowing individual SMEs and teams to customize and improve visibility as we go.
Very impressed so far
What do you like best about the product?
quick to configure and provides the level of monitoring we're looking for. From what I can see it also scales very quickly without a lot of over head.
What do you dislike about the product?
we seem to be having a lot of meetings and wasted time. our current sales team is not technical enough in my option. We have to wait for days to receive answers to technical questions.
What problems is the product solving and how is that benefiting you?
we have several gaps in our current monitoring solution. we're hoping to fill those gaps with LogicMonitor.
Recommendations to others considering the product:
I would absolutely recommend LogicMonitor. We're currently using nagios, zabbix and nimsoft and we're hoping to replace those monitoring tools with LogicMonitor.
Excellent value for product
What do you like best about the product?
One flexible Dashboard. Easy implementation.
What do you dislike about the product?
Nothing i haven't seen that we dislike thus far.
What problems is the product solving and how is that benefiting you?
Centralized Dashboard and alerting of our global infrastructure
Great product
What do you like best about the product?
It sends us critical alerts, easy to use
What do you dislike about the product?
Sometimes settings are tricky to find, so
What problems is the product solving and how is that benefiting you?
monitor our business critical systems
Excellent product and even better support
What do you like best about the product?
Logic Monitor is quick and easy to set up. The collector agent is fairly light and doesn't take up many resources. Logic Monitor provides very useful monitoring with lots of detail that is archived. Looking up past data is also very easy to do, you just have to change the date range. There are a ton of additional features and configuration potential, we've probably just barely scratched the surface of Logic Monitor's full potential! A huge plus for us has been the support has always been great when I reach out for assistance and is very quick. The support techs are very knowledgeable and escalation is quick when needed. The site is always quick and responsive.
What do you dislike about the product?
Some network devices do not have full data supported yet so you might get limited data and reporting, but new datasources are being added all the time. You can also submit requests for devices to be added, which I have done a few times and actually got the devices added.
There is a lot to Logic Monitor so there is a bit of a time investment if you want to get the most out of it. But again, their support is great and can help you get things up and running quick if needed.
There is a lot to Logic Monitor so there is a bit of a time investment if you want to get the most out of it. But again, their support is great and can help you get things up and running quick if needed.
What problems is the product solving and how is that benefiting you?
We needed accurate monitoring of ours and our customer's devices with long-term archiving and configuration backups. Getting easy access to historic data and seeing it in nice graphs was definitely a plus for us so we can easily show a customer the data too.
Recommendations to others considering the product:
Try to get a demo of the product and give it a spin! It's easy to get set up and very useful!
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