Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Very robust and configurable, but a decently steep learning curve
What do you like best about the product?
How configurable and "integratable" it is. You can really configure it however you want, which is nice. You can also integrate it with a tonnnnn of 3rd party apps, texts, calls, etc. There's really no excuse not to get an alert, which I suppose is kind of the point.
What do you dislike about the product?
If you don't have someone on the pulse of it, it can get quite chatty. In my opinion, sysadmin duties expand beyond just alerting. And while it is a big part, LM can get out of hand quickly. To be fair, I've only been involved in companies that already have deployed and are using LM, so maybe they just did it "wrong", but it's not something you can set and leave.
Long story short, I wish it was more straightforward to set up and tweak as needed.
Long story short, I wish it was more straightforward to set up and tweak as needed.
What problems is the product solving and how is that benefiting you?
Alerting. There are some nice escalation rules and general alert rules. What we have configured, we can trust to alert us when an issue happens.
Recommendations to others considering the product:
I've never used anything else, but it's definitely worth a look, and if you can perhaps have someone who has some knowledge implement it a bit, and be "the person", I think you might be a bit more successful. Not that there has to be one person handling it, but really an SME from day one to make sure the alerts aren't to chatty and really help set up the game plan for success.
Logicmon is the logical choice
What do you like best about the product?
Easy to use interface and yet very powerful. Able to configure very detailed monitor types. lot of different options for monitors and log parsing. You can create some nice views as well to streamline things as when using this for an enterprise the list of items can become overwhelming. Web monitors are extremely flexible and can be used in a variety of ways. Logicmon's customer care team is also very accessible to us and been very willing to help with customization.
What do you dislike about the product?
Still uses SNMP 2.0 which is insecure and we have had some issues with getting our SSO to work. The alert notification tiering is also different than other platforms so that requires some adjustments. A fair bit of customization and tweaking is required for complex environments but the vendor is happy to work with us to assist on these types of issues. Our customer support team have changed more often than I like but I am happy to say that regardless they stay engaged with our teams.
What problems is the product solving and how is that benefiting you?
We have eliminated some other monitoring tools. We are mainly doing web checks. We are also enabling the business to see a single pane of glass for viewing their estate. We are also allowing other teams in our enterprise to use the tool for specific items such as ISAM and F5. This tool really fits a niche because many other tools are too basic or are more focused on deep dives into apps. Logicmon really bridges the gap in a cost effective way.
Recommendations to others considering the product:
If your using other tools don't expect this to be a simple cutover. Document your current process well and then you can use it to map into logicmon. Also be ready to adapt to a new interface. Changing tools is a complex endeavor. Get familar with your rep and customer support team as they can and will help you along the way.
IT SaaS Monitoring tool
What do you like best about the product?
A Very good SaaS-based monitoring tool. It does the job. Ease of configuration and less effort required in monitoring.
What do you dislike about the product?
The connector and agent are unstable. I hope they will improve the lightweight container to better handle the huge volume of tasks
What problems is the product solving and how is that benefiting you?
We moved from the on-prem monitoring solution. Our goal was to align our cloud-first strategy. Less overhead and more time savings compared to on-prem monitoring solutions.
Very good
What do you like best about the product?
can do Monitor all systems, devices, traffic and applications of your IT infrastructure.
What do you dislike about the product?
I have been thinking but didn't find that much.
What problems is the product solving and how is that benefiting you?
Easy to load/manage devices and also very user friendly graphing.
Recommendations to others considering the product:
clear picture of trouble spots.
LogicMonitor improved our Enterprise Monitoring capability
What do you like best about the product?
LogicMonitor has allowed us to monitor our Enterprise in a way not possible before. We easily monitor application performance, website metrics, and advanced statistics, as well as the hardware the underlies those services. There was a ton of monitoring out of the box, but it also allowed us to develop custom collectors to monitor KPIs that were unique to our company. Logic Monitor was responsive in answering questions to help develop those advanced capabilities giving us better insight into our environment and business processes.
What do you dislike about the product?
As it collects a ton of data from a myriad of sources, it can be complicated to sift through at times if you haven't spent much time in the product. It generated a ton of alerts at first, but with proper tuning of datasources and thresholds, it has improved over time.
What problems is the product solving and how is that benefiting you?
Logic Monitor has allowed us to monitor our KPIs and helped to solve an audit gap that previously existed. Our previous solution was not flexible enough to monitor all of the datasources we required and was no longer manageable.
Great utility for Infrastructure monitoring and Excellent Support
What do you like best about the product?
It really captures all the devices and resources that are deemed important (Production) and alerts / monitors us when things go awry
What do you dislike about the product?
It does take time to fully tweak and implement to each environment's liking. Too much noise when not done properly
What problems is the product solving and how is that benefiting you?
Mainly alerting on important infrastructure items which gives us a very good idea where there are bottlenecks and actual system degraded performance / outages
Recommendations to others considering the product:
I highly recommend using the chat function for Support as you are working in real time with experts that are able to help make tweaks and adjustments for testing right away. Their knowledge is very extensive and the documentation provided has always been on point.
Almost everything one could ask for in a monitoring solution
What do you like best about the product?
The built in templates (LogicModules) make setting up new resources pretty easily out of the box. For devices not already available, there is a large exchange community that makes the initial monitoring setup relatively painless.
What do you dislike about the product?
Unfortunately, the biggest issue is the price, which is higher than it should be in my opinion. This makes this only a viable solution for larger enterprises or companies with a higher IT budget.
What problems is the product solving and how is that benefiting you?
We implemented LogicMonitor to provide a window into our network in order to be more proactive when responding to issues. We were also looking for a cloud - rather than an on-premises - solution, and LogicMonitor has provided a great, stable cloud solution to address this need. The dashboard widgets make it easy to view the health of our entire organization quickly.
go live with LogicMonitor
What do you like best about the product?
SaaS based service that can monitor our environment from outside of our environment
What do you dislike about the product?
Having to have Window server VM to run the local collector.
What problems is the product solving and how is that benefiting you?
Monitor of networking and server infrastructure.
The application is very user friendly and the support is very knowledable and quickly available.
What do you like best about the product?
The built in functionality is comprehensive.
What do you dislike about the product?
Nothing big so far. It's a big step up from WUG.
What problems is the product solving and how is that benefiting you?
Network, QoS, and Windows server infrastructure monitoring.
Best tool for root cause analysis
What do you like best about the product?
The ability we have to look at internal and external resources allows us to move from a reactive to a proactive approach in our methodology. We generally are using this to be more proactive for our critical app availability and also general environment standards to kick alerts for servers with high utilization for better forecasting for resources
What do you dislike about the product?
we can monitor VMWare hosts, but we get more info from iLo audit of servers - having to pay a full license to get iLo alerts is a little frustrating. While Authy is a good 2FA app, i wish there was integration with Microsoft Authenticator to minimize the number of apps I need to have pre-loaded on my phone
What problems is the product solving and how is that benefiting you?
With the remote support, we're now faced in doing, we have been able to diagnose connectivity issues for end-users to prove home network/home ISP issues.
We also now have more resources in looking at the response time of our critical web apps for availability that was hard to discover previously
We also now have more resources in looking at the response time of our critical web apps for availability that was hard to discover previously
Recommendations to others considering the product:
I have tried many tools from competitors and LogicMonitor solves the gaps of those other tools. Once you integrate into the environment, it will pay for itself in no time
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