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Improved perspective since my last review.
What do you like best about the product?
LogicMonitor has become the backbone of our proactive monitoring strategy. Its real-time alerting capabilities have dramatically reduced our response times, particularly during out of hours incidents. The SMS and voice call features are absolutely invaluable for our on-call engineers—no more relying solely on emails that might be missed at 3AM.
What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient.
We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience.
We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days.
What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient.
We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience.
We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days.
What do you dislike about the product?
The new GUI is a step in the right direction aesthetically, but it still feels a bit clunky in practice. For example, quickly checking basic metrics like disk space or CPU usage should be a single click away from the device page, but currently, you often have to dig through several layers of menus and graphs. That friction can be frustrating when you're troubleshooting under pressure.
Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way.
In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down.
Final Thoughts:
Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7.
Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way.
In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down.
Final Thoughts:
Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7.
What problems is the product solving and how is that benefiting you?
LogicMonitor is solving several key problems for us across infrastructure visibility, alerting, and incident response. One of the biggest pain points it’s addressed is the lack of real-time insight into system health and performance. Before LogicMonitor, we were often reactive, only finding out about issues after users were already impacted. Now, LogicMonitor gives us complete visibility across servers, network devices, cloud services, and applications, all in one place.
The platform's intelligent alerting has transformed how we handle incidents. It doesn’t just generate noise, it filters and prioritizes alerts based on thresholds and dependencies, helping us focus on what actually matters. Combined with its ability to automatically log tickets in our ITSM system (with the right priority and assignment), it means less time spent triaging and more time resolving.
Another major benefit is for our on-call engineers. With SMS and automated call alerts, engineers get notified instantly when critical systems are down—no more relying on someone noticing an email. That’s helped us significantly reduce downtime and meet our SLAs.
Additionally, the historical data and performance trends help us with capacity planning and proactive maintenance. We can see when disk usage is trending upwards or when latency is increasing, allowing us to take action before a failure occurs.
Overall, LogicMonitor helps us move from a reactive IT model to a proactive one, improves our response times, and gives both our technical teams and stakeholders confidence that our systems are being watched 24/7.
The platform's intelligent alerting has transformed how we handle incidents. It doesn’t just generate noise, it filters and prioritizes alerts based on thresholds and dependencies, helping us focus on what actually matters. Combined with its ability to automatically log tickets in our ITSM system (with the right priority and assignment), it means less time spent triaging and more time resolving.
Another major benefit is for our on-call engineers. With SMS and automated call alerts, engineers get notified instantly when critical systems are down—no more relying on someone noticing an email. That’s helped us significantly reduce downtime and meet our SLAs.
Additionally, the historical data and performance trends help us with capacity planning and proactive maintenance. We can see when disk usage is trending upwards or when latency is increasing, allowing us to take action before a failure occurs.
Overall, LogicMonitor helps us move from a reactive IT model to a proactive one, improves our response times, and gives both our technical teams and stakeholders confidence that our systems are being watched 24/7.
Most flexible monitoring tool I've used in 12 years
What do you like best about the product?
The versatility of the tool. I can deploy standard modules in a matter of seconds across thousands of servers.
What do you dislike about the product?
The new GUI to be honest. v4 GUI is way worse & slower than the old one.
What problems is the product solving and how is that benefiting you?
General overview across all the infrastructure independently of the technology stack. Ability to group & merge metrics from different areas & present it to different team(s).
LogicMonitor Delivers Strong Infrastructure Monitoring - our currrent bread and butter.
What do you like best about the product?
Logicmonitor improved our observability from our previous chosen solution with improvements in ease of use, unified dashboarding, scripting flexibility and being an agentless platform. This enabled its quick deployment and insight into the services we offer for our clients and streamlined the support operations.
What do you dislike about the product?
The main issues are around tuning the datasources and alert threshold, this is not uncommon with obervability platforms but without careful consideration it can lead to excessive noise. There is not real inbuild case management / incident workflow although integrations with other platforms is possible. APM is currently a weakness in our view but is getting heavily invested in.
What problems is the product solving and how is that benefiting you?
Visibility into Infrastructure Health, reduction in monitoring gaps, dealing with issues proactively before a stakeholder is impacted, improving overall operations
Great out of the box, customisation less so.
What do you like best about the product?
You can get your whole environment monitored and alerting in a very fast time, almost everything is built and it just works.
What do you dislike about the product?
When you want to change the way it reports, or report on specific metrics. Things that it doesn't have built in, it's not intuitive and often requires support calls and takes time.
What problems is the product solving and how is that benefiting you?
It lets us know if there's critical issues or about to be in the network.
My experience with logicmonitor has been nothing short of exceptional
What do you like best about the product?
LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment.
It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily.
Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back.
It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily.
Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back.
What do you dislike about the product?
There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard.
What problems is the product solving and how is that benefiting you?
LogicMonitor has helped us with getting to the bottom of some business issues which have been a common occurance, we have been able to leverage the system to automatically spot trends in log files and windows event viewer. It also has provided various in depth errors when a major service outage happens with a specific system, this helps with our mean time to resolution, customer satisfaction and overall system uptime.
Exploring Quick Information Gathering with Top-Notch Vendors
What do you like best about the product?
Centralised repository for many vendors, quickly assigning pre-made graphs to devices. Quick setup for collectors and devices with responsive customer support for assistance.
What do you dislike about the product?
The amount of information gathered can be too general and leave gaps. The default settings need to be tweaked in order to provide the best outcome, some alerts that you would expect to be critical are only warnings by default. The dashboards could be better in order to provide business operations understanding.
What problems is the product solving and how is that benefiting you?
LogicMonitor is helping us to centralise a wide range of on-prem and cloud devices giving us quick reactions to outages and issues.
Powerful monitoring and reporting tool
What do you like best about the product?
Its vendor agnostic tool with greater AI and correlation capabilities with user friendly UI and configurations. It has helped us to correlated the events into meaningful insights , reduce MTTR value.
What do you dislike about the product?
There is nothing that i have seen not good.
What problems is the product solving and how is that benefiting you?
It has helped us to take our monitoring to the next level by providing various capabilities i.e. AI Ops, Cloud and OnPremise resource monitoring and correlation, deeper insights, root cause summary and analysis, parent -child relationship of the events etc with the e2e obsevability to the users.
Best evey tool seen in NMS monitoring
What do you like best about the product?
Very simple and fast UI,very easy to add devices and monitor them.
What do you dislike about the product?
Scripting part and Edwin AI is quite complex.
What problems is the product solving and how is that benefiting you?
Has capability to monitor entire infrastructure of any environment.
Amazing product with amazing functionality
What do you like best about the product?
The functionality within LogicMonitor is very very capable, we find use across our team that we didn't even know we needed until we started using LogicMonitor
What do you dislike about the product?
Sometimes it can be somewhat complicated to navigate and set some monitoring up, however once its in and working its brilliant :)
What problems is the product solving and how is that benefiting you?
They are currently working on solving the network topology mapping in order for the dependant alert mapping functionality to work as intended, this feature will greatly benefit our team in noise reduction
Great monitoring tool
What do you like best about the product?
Logic monitor is a monitoring tool with advanced alerting features enabling the teams to identify and resolve issues before they impact end users and its beginner friendly.
What do you dislike about the product?
It has a limitations in customization options for dashboards and reports.
What problems is the product solving and how is that benefiting you?
Logic monitor tracks network devices and performance metrics helping to identify bottlenecks and ensure reliable connectivity.
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