Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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its new for us but overall we like to product
What do you like best about the product?
we have the control and filter, also like the friendly interface
What do you dislike about the product?
don't have dislike for now until we put in production
What problems is the product solving and how is that benefiting you?
we are moving from Patrol Central to LogicMonitor
Great program, easy setup. Slight learning curve, but that's expected in our field.
What do you like best about the product?
Deployment and no client installs. Using SNMP, WMI, and ESXi integration gets me all the data I need. API and mainstream tools integration is well thought out.
What do you dislike about the product?
Duplication in some devices causes license issues
What problems is the product solving and how is that benefiting you?
Clear view of all aspects of the environment. Seeing all the data I want on a single screen is vital.
Recommendations to others considering the product:
Do the POC/POV trial; it impressed me.
LM has been helping us keep taps on all our systems. It has been great so far.
What do you like best about the product?
Reporting and alerting have been great. Allows us to take a proactive approach rather than a reactive one.
What do you dislike about the product?
It is a little complicated to configure at first. But once it is configured all you have to do is to maintain it.
What problems is the product solving and how is that benefiting you?
We are able to resolve an issue before the users are affected.
Recommendations to others considering the product:
N/A
LogicMonitor Review
What do you like best about the product?
Effortless to start the setup and easy-to-understand configuration. The monitoring options are almost unlimited in what you can monitor, and they have integrations for almost anything or you can build your own. LogicMonitor's support is one of the best I've dealt with. They also give you free one-on-one training to help you get it all configured for your organization. There are also a myriad of alert options, from email to calling you directly if you so choose.
What do you dislike about the product?
Some of the configurations are buried deep in the settings, but once you understand how the layout works, its really good. Some of the documentation on the support site is outdated as they keep improving the UI and inner workings.
What problems is the product solving and how is that benefiting you?
LogicMonitor monitors all our cloud resources, including EC2 instances on AWS, Azure, IIS, and countless other services. We are alerted immediately when something is a miss as well as when LogicMonitor sees a trend where something looks like it will fail in a certain amount of days, it will let us know.
Recommendations to others considering the product:
One of the best monitoring solutions we've found. Great dashboards, numerous alerting functions, and ease of getting it up and running. We have used other solutions in the past, and they were more complicated to set up and did not monitor as many metrics as LogicMonitor does.
Excellent - best in class monitoring
What do you like best about the product?
I love how fast and clean the UI is. It is very intuitive to set up groups and alerts.
What do you dislike about the product?
Lack of consistency between areas. For instance, there is not a clone feature for alert rules but you can clone almost anything else in LoMo
What problems is the product solving and how is that benefiting you?
We have effectively monitored interface statistics, drive utilization, host up/down, among many others.
LogicMonitor Review
What do you like best about the product?
Alert parameters needed for different devices autodetect and relatively accurate.
What do you dislike about the product?
Initial alerts are a bit noisy until fine-tuned down a bit.
What problems is the product solving and how is that benefiting you?
It can bring to your attention issues you may not have realized existed.
LogicMonitor is great!
What do you like best about the product?
I like the design of the platform as it is a SaaS. There is no overhead on having servers deployed, including having a main server and database server. Although you still need collectors, it only requires minimal management
What do you dislike about the product?
Some features that are not yet supported for Network operations ex. having the ability to send a script/command to a device over the LM console and being able to select multiple devices and edit their properties via a radio button or selection method
What problems is the product solving and how is that benefiting you?
Device status that are usually takes time to setup monitoring and look into. Most needed MIBs/OIDs are already part of the native monitoring/discovery this enables you to quickly build your monitoring space
LogicMonitor is a very robust monitoring solution!
What do you like best about the product?
How easy it is to integrate LogicMonitor with other solutions such as Dell iDRAC, VMware vCenter and more. We were also able to integrate it with ServiceNow so when something goes down or an alert is generated, a ticket is automatically opened.
What do you dislike about the product?
I haven't found anything that I really dislike yet. The tool can be a little confusing to use, esp when trying to setup dashboards, etc. But once you get the hang of it, you're off and running!
What problems is the product solving and how is that benefiting you?
We needed a monitoring solution that integrated with other systems. Our old solution (Solarwinds Orion) wasn't as easy to use, so we decided to switch!
It contains a lot of the features that am looking for and beyond. Easy to use features.
What do you like best about the product?
I love the most the alerting and reporting function.
What do you dislike about the product?
The interface can be over crowded atime if loading up all the metrics
What problems is the product solving and how is that benefiting you?
Rather than being reactive by team is now more proactive to issues that may arise.
The platform and its capabilities alone is worth 10/10, but the LM teams support is fantastic!
What do you like best about the product?
The out of the box usability is untouchable by competing monitoring solutions. Also every member of the LM team we've interacted with, from sales engineers, support engineers to all our sales and account reps, has been phenomenal.
What do you dislike about the product?
As an MSP who white labels their services for many different partners / VAR's, I hope to see dashboards and possibly even separate login screens that can be setup with different company logos. Having our whitelabled "My Global Help" support logo for now is just fine though!
What problems is the product solving and how is that benefiting you?
Becoming proactive instead of reactive is a big one for sure. Also, providing our end users with much more detailed insight and analysis of their environment from a "single plane of glass" view via dashboards is invaluable.
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