Infrastructure Monitoring and Observability Platform
LogicMonitorReviews from AWS customer
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Great tool and valuable partner!
What do you like best about the product?
LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers.
What do you dislike about the product?
Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately.
What problems is the product solving and how is that benefiting you?
As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in.
Logicmonitor in an enterprise level.
What do you like best about the product?
It is agentless! It is easy to implement in an already live environment, whether hybrid or cloud, it saves time.
What do you dislike about the product?
Steep learning curve if you want to make use of the advanced features.
What problems is the product solving and how is that benefiting you?
Its functionality and features offers a single source /single pane of the glass option to monitor an IT infrastructure.
LogicMonitor Operational Review
What do you like best about the product?
Great coverage across cloud services, with good detail and drilldown functionality, good GUI views
What do you dislike about the product?
Need to be careful re cloud costs and monitor them accordingly
What problems is the product solving and how is that benefiting you?
In depth monitoring of cloud resources
Powerful and Comprehensive
What do you like best about the product?
First, their dashboard its user friendly and can be configured for easier monitoring. Second, their alerts and logs monitoring it's powerful and comprehensive. Third is their online support, it's fast and their engineers are great.
What do you dislike about the product?
The downside is you need to be aware of your cost. For us the AWS cloudwatch cost but once you configured it properly it should be smooth sailing after that.
What problems is the product solving and how is that benefiting you?
Easier troubleshooting where is the particular issue and cost optimization. It's makes your life easier.
Improvement in Infrastructure since using Logi Monitor
What do you like best about the product?
Logic Monitor probes our Infrastructure regularly to let us know what is going on. The information provided by Logic Monitor is valuable and granular. With it's easy to navigate dashboards and availability of metrics, it makes Business As Usual and monitoring an easy job to do.
What do you dislike about the product?
Possibly too much information and metrics, but that's not a bad thing
What problems is the product solving and how is that benefiting you?
The integration with Fresh Service is great and the ability to raise and auto resolve incidents is brilliant
Possitive experience with LogicMonitor
What do you like best about the product?
simplicity of management
various type of alerts and rules configuration
large size of configurable modules
communication with the representatives
easy platform structure and navigation
various type of alerts and rules configuration
large size of configurable modules
communication with the representatives
easy platform structure and navigation
What do you dislike about the product?
don´t have any bad experience or something to criticize
What problems is the product solving and how is that benefiting you?
To monitor status and health of servers (virtual & physical), same as network devices
LogicMonitor: Highly Capable, but Complex
What do you like best about the product?
LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor.
What do you dislike about the product?
LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes.
What problems is the product solving and how is that benefiting you?
LogicMonitor provides detailed monitoring into a diverse range of customer environments, on-premises and in the cloud. Previously, we required several different monitoring tools to gain adequate coverage across our client base, and frequently found that our monitoring software vendors were too slow to adapt their products to support new technologies. LogicMonitor's extensibility means that we can monitor everything in a single platform and integrate new technologies in the future.
Extremely powerful tool and only limited by your own ability
What do you like best about the product?
LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach.
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way.
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way.
What do you dislike about the product?
I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket.
What problems is the product solving and how is that benefiting you?
LogicMonitor has already came in and provided more detail than our previous tool. One example is the advanced monitoring showed us a latency issue on some SAS disks in a VRTX, LM very handily provided a graph that showed the exact moment this spiked and we were able to use this data to pinpoint an issue with the controller on the VRTX.
Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data
Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data
Good experience and platform but like to see it optimised for us as an MSP
What do you like best about the product?
People, help, support and APIs into different platforms like Service Now
What do you dislike about the product?
Making us as an MSP embrace all capabilities and drive ROI
What problems is the product solving and how is that benefiting you?
Managing our customers estate and being proactive, preventing issues from occurring
Visibility and Insight simplified
What do you like best about the product?
Easy to use and deploy. Plenty of default datasource and metrics providing useful insight into infrastructure and network utilisation. Provides useful insight into infrastructure, utilisation in nearly real time as well as aiding investigation into historic incidents or issues due to data stored.
What do you dislike about the product?
Better insight into Kubernetes clusters and gain useful metrics from within. Cloud monitoring/cost model means significantly expensive to monitor our cloud hosted resources compared to our on-premise/datacentre resources.
What problems is the product solving and how is that benefiting you?
Gaining an understanding of system utilisation at any given time, whether near-real time or historic. Helps with capacity planning, can see growth trends of systems.
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