We installed LogicMonitor as a SaaS-based solution, and we have an agentless approach. We are monitoring the overall interface and not just the network devices. I am looking after the network devices only.
Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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A feature-packed solution with excellent stability and a notification system
What is our primary use case?
What is most valuable?
LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure. They also have a great notification system. If something goes wrong, you'll be automatically notified. LogicMonitor also integrates with ServiceNow, so you can easily get alerts in those systems.
Another thing I like about LogicMonitor is their dependency metrics. This means that if one device goes down, you won't get alerts for other devices that depend on it. This helps you to quickly identify and resolve problems.
Overall, I think LogicMonitor has a lot of great features. However, I do have some concerns about the deployment process. It's not as straightforward as it could be. Additionally, some of the workflow automation features require scripting knowledge, which can be a barrier for some users.
What needs improvement?
LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor.
Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning.
In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable.
In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.
For how long have I used the solution?
We have been using the product for two years.
What do I think about the stability of the solution?
The stability is very good. We have a SaaS-based solution and a cloud-based solution. We never experienced any kind of downtime from them. So, that part is very good.
What do I think about the scalability of the solution?
It will be good because whatever knowledge I have with LogicMonitor is limited. I have not been able to fully explore LogicMonitor because of the scripting and other overflow automation concepts. Even courses are not available on working data. So, basically, working on the courses is available for free. I really didn't deep-dive into LogicMonitor.
In our organization, the regional office, we have two major regional offices in the USA, Kansas City, and Mumbai. So, Mumbai's count is 2,000, and Kansas City's is 4,000.
Almost all use LogicMonitor, which would include branch offices as well. So, more than 100 branch offices. We are monitoring one key code universal, and the rest of the branches have separate networks and accesses.
I would rate the scalability of this solution an eight out of ten.
How are customer service and support?
The technical support is very good. But the only thing is that if you have some issues with the particular script writing and some customized reports, we have to open the case with them, and that is chargeable. That is what the subscription part is, and what the agreement between our organization and LogicMonitor is, I don’t know. Our dedicated SME handles it in the USA office.
So, if we want to open a case with them, we go to our SME, and they will try to resolve the issue. If not, then it will be chargeable. Last time, we raised some queries, and my management told me that if the query is not solved, open a case, and it will be chargeable.
Which solution did I use previously and why did I switch?
I have been working with SolarWinds for more than four years. So, I can talk about SolarWinds. SolarWinds is good for network monitoring. It has reporting of topology diagrams and all this stuff that we can get over there. Also, a bandwidth analyzer is available, which is a very handy tool. There is also configuration management, which is like an add-on basis. So that is good. But with the recent incident with SolarWinds, it is no more secure. If you wanted an on-premises solution, then probably go with ManageEngine or SolarWinds. But when looking for cloud-based, we thought LogicMonitor will be good for us. We only have to check and gain some knowledge on whatever they provide, the knowledge portal or training. So, that is part training for us.
How was the initial setup?
The team in the USA or the partner who implemented LogicMonitor earlier is not in the proper shape of architecture or deployment. So, it's got some issues with the network device group and servers. So, all are messed up. We decided to fine-tune the hardening of this LogicMonitor.
Personally, the way we implement it here. I feel it is not easy to use.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing for LogicMonitor a six or seven out of ten, where one being cheap and ten being expensive.
What other advice do I have?
The thing is that some features are there, but we have, like, incompetency to add up that feature. So, the product is feature-packed. But some of the features we have to explore still.
Overall, I would rate LogicMonitor an eight out of ten.
The data in LogicMonitor is examined with the use of high quality data
What do you like best about the product?
LogicMonitor's user interface is really simple and all the software's functions are of high quality, so I enjoy using it. We have been able to streamline the management of my systems, increase the efficiency of our operations and ensure maximum performance of our IT infrastructure. The reports and the framework of our study are fascinating. It is the best software for analyzing data in particular. It allows us greater flexibility and control over every step of the process. It works very well for organizations that have large and specialized databases.
What do you dislike about the product?
I wish I could get instant feedback from support, which is something I really dislike.
What problems is the product solving and how is that benefiting you?
We were able to get monitoring up and running quickly because of LogicMonitor's easy configuration and deployment. Adoption can be accelerated and operational efficiency improved thanks to the easy-to-use, well-organized interface that simplifies browsing and configuration of individualized alerts, reports and dashboards. Because of our ability to perform large-scale analysis of shared data, our preference for consolidating the simple but aesthetically pleasing procedures of each individual management and our success in offering diverse information study solutions, we consider it very vital.
Quality product that was the best match for the price
What do you like best about the product?
The alerting customization is excellent and its easy to make sure the correct person or team has access to the alerts they need.
What do you dislike about the product?
The mobile app is good for quickly acknowledging alerts but not much else.
What problems is the product solving and how is that benefiting you?
Easily see the health of applications and maintains our alert streams.
Global Infrastructure New LM Customer
What do you like best about the product?
The dashboards are a quick way to see red / green status and other issues.
What do you dislike about the product?
Some customizations are limited on the main dashboard.
What problems is the product solving and how is that benefiting you?
Ability to see issues with servers without logging into the server.
Great tool for monitoring and alerting!
What do you like best about the product?
The workflows for alerting and escalations are critical in todays world. LogicMonitor makes it easy to customize what you need. Their dashboards are easy to work with, and there are a lot of templates you can import.
What do you dislike about the product?
The biggest drawbacks are the inability to do usage-based reporting for ports, nor can we search interface descriptions in the tool. Because of this, we must keep a second system running for these tasks.
What problems is the product solving and how is that benefiting you?
LogicMonitor allows us to be nimble when experiencing any interruption withing our or our customer's environments.
Good standalone solution. Some of the integrations need some work.
What do you like best about the product?
Logicmonitor is pretty responsive in creating new alerts, as well as having a having a fairly extensive number of defined monitoring on particular platforms (logic modules)
What do you dislike about the product?
Some of the integrations do not work as expected. In particular, the integration with Service Now leaves a bit to be desired. Rather than creating a new ticket for an alarm that is already cleared, it re opens the old ticket
What problems is the product solving and how is that benefiting you?
We have an largefootprint that needs to be monitored. LM helps us monitor our extensive number of vmware enviroments and network devices.
Its good
What do you like best about the product?
Its good. Its helpful in monitoring our devices
What do you dislike about the product?
Nothing which I specifically dislike about it
What problems is the product solving and how is that benefiting you?
Helping in monitoring
A Complete Network Monitoring Solution
What do you like best about the product?
It is one of the best monitoring solution and the best is it is a Saas base solution, not requiring additional hardware for the deployment, and support cloud and on-premises infrastructure. Logic Monitor offers agent-less monitoring of all the network devices, and applications and provides clear visibility of device logs. also, it can auto-discover the devices in the network, and visualize the network. overall it is a complete monitoring solution.
What do you dislike about the product?
it is the best monitoring solution nothing dislikes.
What problems is the product solving and how is that benefiting you?
It helps us in troubleshooting network issues faster and sends alerts on the incidents. after deploying we are able to manage on-premise and cloud infra from a single portal.
Use cases are vast, any environment can benefit from LM
What do you like best about the product?
The amount of monitoring capabilities and the web portal functionality/uptime is exceptional. We have been using LM on a global scale utilizing vm collectors and have not had one portal outage. the scale of our environment is ~2500 devices that we monitor and the portal performance and load times are exceptional.
What do you dislike about the product?
downsides of using logicmonitor is the learning curve and resources needed to manage it in order to make it a valuable tool. That is by the nature of monitoring in general so the downsides are minimal when comparing to other vendors.
What problems is the product solving and how is that benefiting you?
Visibility into our network that we simply cannot get out of a static CMDB. Actionable alerting and customized alert routing fits all of the complex needs for global network monitoring and alerting.
Great product for all your IT monitoring needs
What do you like best about the product?
One of the standout features of LogicMonitor is its effortless setup process. Within minutes, I was able to connect and monitor multiple devices, servers, and cloud environments without any technical hurdles. The platform's auto-discovery capabilities proved invaluable, automatically detecting and adding relevant devices to my monitoring infrastructure. This streamlined approach saved me considerable time and effort.
The sheer breadth of supported technologies impressed me greatly. LogicMonitor caters to a wide range of systems, including servers, networks, applications, databases, and even cloud platforms like AWS and Azure. Regardless of the complexity or diversity of your IT environment, LogicMonitor's versatile monitoring capabilities ensure that no critical component is left unmonitored.
The sheer breadth of supported technologies impressed me greatly. LogicMonitor caters to a wide range of systems, including servers, networks, applications, databases, and even cloud platforms like AWS and Azure. Regardless of the complexity or diversity of your IT environment, LogicMonitor's versatile monitoring capabilities ensure that no critical component is left unmonitored.
What do you dislike about the product?
User Interface Customization: While LogicMonitor offers some level of customization, particularly with dashboards and reports, there is room for further enhancement in terms of user interface customization. Providing users with more flexibility to personalize the interface layout and design according to their preferences would be a valuable addition
What problems is the product solving and how is that benefiting you?
LogicMonitor's unified monitoring approach consolidates data from various sources into a single pane of glass, providing a holistic view of my IT infrastructure. The intuitive dashboard design and visualization options made it easy to analyze metrics, spot trends, and identify potential issues before they impacted business operations. The platform's proactive alerting mechanism ensured that I received timely notifications, enabling me to address problems promptly and minimize downtime.
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