Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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Great monitoring product
What do you like best about the product?
The flexability of logimonitor and visibility from within their dashboards is great, good interaction within ServiceNow and also ability tomonitor networking, linux, windows servers and webistes is massively helpful and useful.
What do you dislike about the product?
Sometimes ideas can be a little slow to market.
What problems is the product solving and how is that benefiting you?
Having the tolling within LogicMontior allows us to montior our Enterprise from both Cloud and on-prem environments
Using LogicMonitor to gain observability of multiple sets of Infrastructure
What do you like best about the product?
Lots of support for monitoring servers, network gear, storage, and databases. Good architecture with a reliable and responsive SaaS instance coupled with onPrem collectors.
What do you dislike about the product?
Using least privilege accounts required greater care and ramp up to get the desired metrics for monitoring.
What problems is the product solving and how is that benefiting you?
LogicMonitor is gathering metrics from applications and infrastructure and alerting on events of interest. It also provides trending reports to help identify emerging issues.
Easy to get going and use
What do you like best about the product?
Logic Monitor made the installation and startup relatively easy with an implementation expert being assigned. The ongoing maintenance has been minimal from the Logic Monitor system with periodic updates to collector software and data modules. I use the product daily for many needs as a network and voice administrator.
What do you dislike about the product?
There is not an ability to have a custom background along with device placement in the tool. This is important for larger facilities with many IDFs and helps visualize issues happening at a local level.
What problems is the product solving and how is that benefiting you?
LogicMonitor helped us centralize our network/telecom and server monitoring solutions into a single platform. This has helped us supress uncessary alerts and escalations for our server teams when network failures were present. Additionally we brought on website monitoring for several external websites which has allowed us to be more proactive with issue identification and remidation.
The product is by far the best monitoring tool I have used .
What do you like best about the product?
Integration with ServiceNow
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
What do you dislike about the product?
Folder prioritization is determined by when you create and should be adjustable after creation in my opinion
What problems is the product solving and how is that benefiting you?
Ability to automate events and incidents to SN
Flexibility of updating thresholds to meet needs of all teams
Flexibility of updating thresholds to meet needs of all teams
LogicMonitor helps us professionalize our proactive monitoring
What do you like best about the product?
Our partnership is key to a succesful implementation and keeping uptodat with al the new features and possibilities
What do you dislike about the product?
I would prefer a more concurrent licensing model to pay only for what you use.
What problems is the product solving and how is that benefiting you?
We have perfect insights in the health of our monitored assets
Perfect for fullstack Voice Engineering
What do you like best about the product?
In my opinion Flexibility is the best feature about LogicMonitor.
The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results.
Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM.
The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results.
Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM.
What do you dislike about the product?
Current hybrid stage on the UI creates challenges on finding the desired fileds to configure, and maybe that is the only thing that I "dislike" about LogicMonitor.
For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this.
For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this.
What problems is the product solving and how is that benefiting you?
We have great control about the Health state of our environment. System maintenances, implementations or changes, we have good visibility about the behaviors of our systems & services. This visibility allows to make a good planning of the work ahead of time which benefits the whole team.
Booking.com - Quick and easy to use
What do you like best about the product?
I have the below comments about the things I like about LogicMonitor:
Ease of Use: Platform is easy to use and navigate.
Ease of Implementation: Quick and easy to get this setup, main delays are setting up the connectivity permissions on network devices.
Customer Support: Live chat function is really useful (when it works).
Numbers of Features: Platform is feature rich with support for most depoloyments.
Ease of Integration: A lot of good intergrations out of the box such as: Slack, ServiceNow, PagerDuty.
Ease of Use: Platform is easy to use and navigate.
Ease of Implementation: Quick and easy to get this setup, main delays are setting up the connectivity permissions on network devices.
Customer Support: Live chat function is really useful (when it works).
Numbers of Features: Platform is feature rich with support for most depoloyments.
Ease of Integration: A lot of good intergrations out of the box such as: Slack, ServiceNow, PagerDuty.
What do you dislike about the product?
I have the below comments about the things I dislike:
Integrations: We are currently lacking integration with Aruba Central for our SD-BRANCH and also Aruba UXI which is used for user experience testing. (Aruba UXI uses webhooks which LM does not support).
Ease of Use: I find the new UI difficult to use sometimes with a lot of things hidden away in menus, also have difficult with moving multiple device groups collectors to a new group.
Integrations: We are currently lacking integration with Aruba Central for our SD-BRANCH and also Aruba UXI which is used for user experience testing. (Aruba UXI uses webhooks which LM does not support).
Ease of Use: I find the new UI difficult to use sometimes with a lot of things hidden away in menus, also have difficult with moving multiple device groups collectors to a new group.
What problems is the product solving and how is that benefiting you?
Before we started out LM journey we were using a in-house solution built by developers internally. The solution itself worked perfectly and did the job we needed, but with it being in-house means that we started to notice things being left out due to lack of maintenance. We also had problems whenever we wanted to make any changes, as we were completely reliant on resources from the dev teams.
With LM we manage everything ourselves meaning we can keep it up to date and make any changes we need, also with the team having a lack of dev know-how we find the platform really easy to use and configure using the GUI. Changes can be made with a few clicks in the platform that would of previously took weeks, this helps improve our Operational function overall.
We use the platform not only for network device monitoring but for service monitoring by utilizing LM Service Insight. This is allowing us to report on network availability which we include as part of monthly operational reviews. Before we explored this feature, we had nothing in place to monitor our availability.
With LM we manage everything ourselves meaning we can keep it up to date and make any changes we need, also with the team having a lack of dev know-how we find the platform really easy to use and configure using the GUI. Changes can be made with a few clicks in the platform that would of previously took weeks, this helps improve our Operational function overall.
We use the platform not only for network device monitoring but for service monitoring by utilizing LM Service Insight. This is allowing us to report on network availability which we include as part of monthly operational reviews. Before we explored this feature, we had nothing in place to monitor our availability.
A Great Partner for Observability Success
What do you like best about the product?
Our LogicMonitor account team (Partner Manager, Customer Success Manager) are highly engaged in supporting us to realise complete value from the platform, ensuring our issues are quickly resolved, and helping us plan ahead to enable new benefits to our customers as new featers are released.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
What do you dislike about the product?
Some areas of improvement are required in error reporting, or making issues more visible when collectors are not reporting home.
What problems is the product solving and how is that benefiting you?
Consolidated multiple tools into one single solution. Observability across a multi-tenanted environment.
Great tool for MSP infrastructure monitoring
What do you like best about the product?
Logicmonitor allows us as an MSP to onboard customers within minutes; it's a matter of deploying the collector and the data start flowing in. Great visibility out of the box, and enough options to customize if neccesary.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
What do you dislike about the product?
The new UI is still under active development, and sometimes feels like it's public beta (old UI is still available).
What problems is the product solving and how is that benefiting you?
Being able to correlate incidents between departments (network / sysadmin / customer)
Great platform to replace one's legacy black box monitoring, easy to use with some shortcomings
What do you like best about the product?
User-friendly interface, automatic discovery, dashboards.
It was a smooth migration from our legacy black box monitoring solution.
It was a smooth migration from our legacy black box monitoring solution.
What do you dislike about the product?
Cisco NetFlow limitations. Customer support is taking long time to review the cases.
What problems is the product solving and how is that benefiting you?
It helps us to focus the engineering teams time and effort on infrastructure support, improvement and development rather than on monitoring system support and maintenance.
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