MaintainX
MaintainX, Inc.Reviews from AWS customer
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Super user friendly!
What do you like best about the product?
Maintain X is super user-friendly and very customizable! For the size of our organization, we have struggled to find an easy way to submit work orders and bring issues to our maintenance team's attention; this application assists us with providing the details, even down to the priority level, instantly to our maintenance team in order to complete the work orders successfully!
What do you dislike about the product?
Overall I have had a very smooth transition over to Maintain X. The only issue I can mention is not being able to adjust assignees more than a week in advance. For instance, when we have house managers on vacation, I can only go in a week before the vacation to change the assignee.
What problems is the product solving and how is that benefiting you?
Maintain X is helping us solve our issues with Maintenance work orders being entered and completed timely. Maintain X is also assisting us with collecting Community Home Reviews, which are automatically sent to our house managers to complete twice a week! Maintain X is benefitting us by organizing the information super conveniently for our organization.
Very Much needed
What do you like best about the product?
Very easy-to-use application and an easy help system.
Simple Purchase order system compared to most places.
Simple Purchase order system compared to most places.
What do you dislike about the product?
Nothing to dislike, when there is a problem Maintain X is on it.
What problems is the product solving and how is that benefiting you?
Maintain X has solved our issues of us trying to asset manage ourselves when this simple program can do it all for us.
I am a raving fan of MaintainX
What do you like best about the product?
The speed and ease of use. it is very intuitive.
What do you dislike about the product?
Finding and adding the right parts needs a little work
What problems is the product solving and how is that benefiting you?
Speed of accessing work orders.
Very easy user friendly CMMS
What do you like best about the product?
The simplicity of the application.
The ease of entering pieces of information
Work order creations are simple, to the point and easy to find and complete.
The parts inventory is clear, precise and very helpful when combined to purchase orders.
All in all, MaintainX is likely the BEST CMMS software on the market, can't wait for updates to come in the future it'll only make it better!
The ease of entering pieces of information
Work order creations are simple, to the point and easy to find and complete.
The parts inventory is clear, precise and very helpful when combined to purchase orders.
All in all, MaintainX is likely the BEST CMMS software on the market, can't wait for updates to come in the future it'll only make it better!
What do you dislike about the product?
I have been using the application since November 2022, and to be frank, the only complaint I have is the hierarchy of assets. When entering an asset you can then add a sub-asset and it stops. Another sub-sub would be beneficial for us and I'm sure others too. I have contacted MaintainX about this issue and they seem to be working on a solution as far as I know.
What problems is the product solving and how is that benefiting you?
Parts Inventory which was non-existent within the company.
Assets registry which existed but nothing was easy to find.
Work order creation and follow-up.
Purchase order to keep track of parts ordered and what was received vs not.
and much much more!
Assets registry which existed but nothing was easy to find.
Work order creation and follow-up.
Purchase order to keep track of parts ordered and what was received vs not.
and much much more!
Quality Implamentation
What do you like best about the product?
Service has been outstanding and assistance throughout the implementation has been a phone call away at all times.
What do you dislike about the product?
A benefit would be to have a larger level of hierarchy available within the asset management, allowing for sub-assets to have sub-assets
What problems is the product solving and how is that benefiting you?
Maintenance and asset management across our sites
Great for all size teams and companies
What do you like best about the product?
This was the first program we used on our Facilities team to log, track and record work orders for the office. The program is super easy to use and very user-friendly. The statistics and reporting can be precise based on your needs.
What do you dislike about the product?
The non-user request portal could have more options for information so the Facilities teams can better gauge the request and urgency. Also, the reports are comprehensive, but having access to downloadable charts and graphs would make the reports more efficient.
What problems is the product solving and how is that benefiting you?
We use this program to respond to, track and record the work orders for our corporate campus and remote facilities in the area. We have preventative maintenance work orders for our safety and maintenance teams, as well as reactionary work order for the everyday issues.
GOOD SUPPORT ON INTITAL SETUP AND GOOD FOLLOW-UP SUPPORT ON MY QUESTIONS.
What do you like best about the product?
Instant notifications on issues where we want it. Easy to set-up and use.
What do you dislike about the product?
No real issues at this time. We will be developing this program into something more robust.
What problems is the product solving and how is that benefiting you?
Quicker repairs and the ability to prioritize with the Maintenance Department.
Maintain X Shane
What do you like best about the product?
Since upgrading to enterprise , with all the AI features and the valuable template, it has made the platform so user friendly
What do you dislike about the product?
Reporting Dashboard could use an upgrade that is more customer specific for their facility requirements
What problems is the product solving and how is that benefiting you?
Daily Maintenance operations , parts usage, team member communication
User friendly System
What do you like best about the product?
It's easy to use, and you also can use it on the job site.
What do you dislike about the product?
I don't see any downside. I made some recommendations base o what I do but it is a relly complete program.
What problems is the product solving and how is that benefiting you?
We use it to have more control on the Maintenance operations of the Company; We also use it to follow SQF procedures.
Effective CMMS
What do you like best about the product?
The team is very collaborative, friendly, knowledgeable, and agile. Ability to meet our company's needs and offer a user-friendly system to manage facility maintenance, operations, and personnel. Excellent integration options with other programs. Compared to other CMMS programs I've used, this is very cost-effective and easy to use, allowing our organization to achieve our needs with expansion options in the future.
The learning videos are beneficial.
The learning videos are beneficial.
What do you dislike about the product?
Recommend having a generic slide deck that can be used to communicate the program in general to internal company employees.
Better population of the procedure library.
Better population of the procedure library.
What problems is the product solving and how is that benefiting you?
Multiple users, user-friendly, self-learning.
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