MaintainX
MaintainX, Inc.Reviews from AWS customer
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Very informative and professional
What do you like best about the product?
Software is very user friendly and intuitive
What do you dislike about the product?
No dislikes. So far the software seems to encompass all that we need.
What problems is the product solving and how is that benefiting you?
Structured PM for equipment and reporting
Amazing implementation process
What do you like best about the product?
The software is very intuitive, up to date, and easy to use. It allows for custom fields to be links, drop-down boxes, etc.
The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with Maintain X was a truly positive experience!
The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with Maintain X was a truly positive experience!
What do you dislike about the product?
The main thing I would dislike is that for bulk editing of assets, they have to do it for you. This can save you time, but you don't have the freedom you may wish for. You can bulk edit work orders.
What problems is the product solving and how is that benefiting you?
Combining asset database and work order requests into one application
Satisfied User
What do you like best about the product?
Having the Work Order Electroniclly helps to keep the WO's in view with less chance they will be overlooked. Also, being able to upload photos, give updates to our Team and the ability for every User to see the Status of the WO they themselves or others submitted.
What do you dislike about the product?
I do not really like reporting this as a 'dislike" due to the fact that I am still learning. But not being able to group certain OSM's together gives a greater chance of missing a breakdown or damaged equipment WO because its in the mix with reapeting OSM Inspections or PM's
Example. Having all of the Weekly Fire inspections grouped together or having all of the Weekly Emergency Stations grouped together automatically. Every Fire Extinguisher is a seperate line. We have over 60 FE at our facility. each taking a line. It would be nice to see those inspections coming in a single line item and expand when opening.
But like I said, maybe ther is a way to do this that I am not aware of yet.
Example. Having all of the Weekly Fire inspections grouped together or having all of the Weekly Emergency Stations grouped together automatically. Every Fire Extinguisher is a seperate line. We have over 60 FE at our facility. each taking a line. It would be nice to see those inspections coming in a single line item and expand when opening.
But like I said, maybe ther is a way to do this that I am not aware of yet.
What problems is the product solving and how is that benefiting you?
MaintainX helps to keep track of the current condition of equipment, keeping completed OSM's and Repair Work on file.
What a great system! User friendly!
What do you like best about the product?
I have had my share of experience of many other ERP systems and this one is the most user friendly without the loss of reporting!
I am used to working on larger scale ERPs, like SAP, Oracle, JD Edwards. Not one other ERP software company would be so approachable, willing to listen to our feedback and actually implement the changes, suggestions we've offered to them, into the latest versions of MaintainX.
I have been able to ask for adjustments tweaks, and about half of them have been implemented. Many other suggestions MaintainX thought they were good enough ideas to take to their engineers for possible future releases. I work in MaintainX daily and ask them a lot of questions weekly
Luis, Benjo, Nick, Ana are just a few of their highly accomplished and very skilled techs/ IT team members which provide the best customer service.
My sites took a couple of weeks on the learning curve to use MaintainX but with the ease of intergation. They were calling the vendor and placing the order. That has been a big adjustment for them. I can proudly say with some light coaching they are submitting 98% accurate purchase orders and we have only been using it a couple of months.
It is with confidence I may recommend MaintainX for your system management tool and enterprise resource planning software.
I am used to working on larger scale ERPs, like SAP, Oracle, JD Edwards. Not one other ERP software company would be so approachable, willing to listen to our feedback and actually implement the changes, suggestions we've offered to them, into the latest versions of MaintainX.
I have been able to ask for adjustments tweaks, and about half of them have been implemented. Many other suggestions MaintainX thought they were good enough ideas to take to their engineers for possible future releases. I work in MaintainX daily and ask them a lot of questions weekly
Luis, Benjo, Nick, Ana are just a few of their highly accomplished and very skilled techs/ IT team members which provide the best customer service.
My sites took a couple of weeks on the learning curve to use MaintainX but with the ease of intergation. They were calling the vendor and placing the order. That has been a big adjustment for them. I can proudly say with some light coaching they are submitting 98% accurate purchase orders and we have only been using it a couple of months.
It is with confidence I may recommend MaintainX for your system management tool and enterprise resource planning software.
What do you dislike about the product?
1. No way to discount a PO, either down by taxes and totals, no at a part level
2. Cost of goods doesn't go past the second decimal
3. In purchase orders- when someone uploads a file, or makes a comment the only way you know is a small blue dot next to the purchase order. When you thousands of POs that isn’t particle. We need a notification when someone makes a comment or uploads into a purchase order.
4. Vendor Contacts- need a space for 2 phone numbers in the day and time
5. Currently no Cost costing system we can use.
2. Cost of goods doesn't go past the second decimal
3. In purchase orders- when someone uploads a file, or makes a comment the only way you know is a small blue dot next to the purchase order. When you thousands of POs that isn’t particle. We need a notification when someone makes a comment or uploads into a purchase order.
4. Vendor Contacts- need a space for 2 phone numbers in the day and time
5. Currently no Cost costing system we can use.
What problems is the product solving and how is that benefiting you?
They have been huge supporters of everything I've brought to them about possible adjustments, additions or changes to the system.
Game changer
What do you like best about the product?
I love being able to check on the status of repairs to our fleet and how simple it is to look up every repair or inspection that has been completed. I spend more time on MaintainX than I do on pretty much any other program these days.
What do you dislike about the product?
Anything I have found to be clunky or impractical for us, our MaintainX account manager has made sure to address and help us find solutions for.
What problems is the product solving and how is that benefiting you?
Our MX project manager and admin would have more insight into this, but I know that they have worked on implementing any changes we've requested,
Extremely positive experience from the beginning. Excellent Software and Support
What do you like best about the product?
Ease of Use, Ease of Implementation, Customer Support
What do you dislike about the product?
I have no dislikes at the moment. Very positive experience thus far
What problems is the product solving and how is that benefiting you?
Enables us to remove paper procedures, ease reporting especially for customer audits, one platform
Quick and Intuitive
What do you like best about the product?
Familiar UI so it's easy to navigate through
What do you dislike about the product?
The PM scheduling options are very limited
What problems is the product solving and how is that benefiting you?
Multiple facilities across the nation are now on the a single PM system.
Revolutionised our communication between departments
What do you like best about the product?
Accountability and Traceability.
Easy off use.
Messenging service.
Easy off use.
Messenging service.
What do you dislike about the product?
Not all functions are avalable on mobile which often causes issues.
What problems is the product solving and how is that benefiting you?
MaintainX brings a single point of reporting to our production, eliminating any verbal or other forms of lost communication which results in a clear and definitive yes or no to maintenace issues being reported.
MaintainX is an incredibly helpful platform.
What do you like best about the product?
I love how it has so many features and yet is so intuitive and easy to use! Every time that we come up with something that might be useful to our team, we ask our account manager and he always has the right solution for us. The customer support is amazing, and they are always adding new features and doing a great job of how to most optimally use them. We use MaintainX for so many different aspects of our maintenance organization, and it is the perfect platform for all of our needs. We haven't fully started using the integration abilities, but we are excited to do so when the time comes, as they are a very powerful resource. Overall, it is an amazing platform and fulfills every need of support that we have in maintenance. I could not reccommend this any more! Get MaintainX!
What do you dislike about the product?
There really isn't much that I dislike about MaintainX. I think the only thing that can be annoying sometimes is that I can't always drag a picture to upload it as a file and have to download the images I want to attach to something before uploading, but that isn't a huge deal and everything else works really well. ESPECIALLY when compared to other CMMS platforms.
What problems is the product solving and how is that benefiting you?
MaintainX has really helped us to organize our preventative maintenance, as well as our asset information. We are now able to track all the information for every asset in an area and the data from that is automatically put into graphs that are easy to understand and demonstrate that information well. Everything that used to be individually tracked now communicates with itself, and we can connect all the things that we would like to connect together. It's a great platform to make procedures and to incorporate those procedures into work orders. Our team is now able to have a much better idea of what is going on with everything related to maintenance, and all of the features have made each process in maintenance much more convenient.
it's more than I expected!
What do you like best about the product?
I like how simple and easy it is to use the system, both the computer version and the application
What do you dislike about the product?
At the moment I haven't found anything I don't like.
What problems is the product solving and how is that benefiting you?
We had no records of preventive maintenance, creating scheduled WorkOrders for PM.
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