MaintainX
MaintainX, Inc.Reviews from AWS customer
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New CMMS User
What do you like best about the product?
Easy to use and implement. The drag and drop feature is convienient. 24/7 cutomer support is a real plus.
What do you dislike about the product?
Having used the product for just over two months, I have not found a feture I do not like.
What problems is the product solving and how is that benefiting you?
It allows us to keep track of repairs and associated costs for budgeting.
Maintenance Manager Integrating Software Preventative and Predictive Maintenance
What do you like best about the product?
It is very user friendly. Automated work orders and also triggered work orders. Customer support has been great and has answered all of my inquiries to date. I use the software often and would be lost without it. So far the ease of implementation into my routine and the ease of integration into the factorys work flow.
What do you dislike about the product?
There is alot to learn. This software could run deep in a company with all of its options andabilities. I am still very new into my journey introducing this and creating it simotaneously. Light years from where i started but still in baby stages
What problems is the product solving and how is that benefiting you?
Right now keeping a list of all assets, which are down/up. Automated and triggered work orders benefit me by saving me alot of time recreating the same repeating work orders
Upgrade to MaintainX
What do you like best about the product?
MaintainX is a modern clean system. The ease of use is amazing.
What do you dislike about the product?
I have not a single complaint. The team and system is great!
What problems is the product solving and how is that benefiting you?
The system is making it possible to move into the modern CMMS system. Our team is now able to operate from all systems including app based, this increases effieciency and accuracy of data being entered into the system.
The easiest software package I have ever onboarded
What do you like best about the product?
MaintainX is an incredibly user friendly CMMS application. No efforts seem to have been spared to make the ease of use second to none. Multiple users I have setup as work order requestors were able to use the program instantly on day one with little or no training, and most had a firm grasp on the software prior to their scheduled training time. The fact that in Enterprse mode, PM's, inspections, and work order procedures can be drafted and then cascaded to multiple sites with absolutely no drift in information and requirements has a value that is almost impossible to quantify.
The support I received from my account manager early on the process when we were exloring if the paltform would be a good fit for our business was incredibly helpful and sold me on the implementation nearly on day one. Integration was nearly seemless as we had a dedicated integration specialist to work with every step of the way.
The support I received from my account manager early on the process when we were exloring if the paltform would be a good fit for our business was incredibly helpful and sold me on the implementation nearly on day one. Integration was nearly seemless as we had a dedicated integration specialist to work with every step of the way.
What do you dislike about the product?
Not all items and configurations are mirrored towards reliabiltiy excellence terminology, but that aside, I have no negative remarks to make.
What problems is the product solving and how is that benefiting you?
I originally had 17 sites all performing maintenance activities in a non-standardized manner and there was a great need for standardization, not only in how work was performed, but how it was executed and measured also. MaintainX has allowed us to implement uniformity in the fastest way I have ever experienced.
Great Introduction and Training
What do you like best about the product?
The ease of Implemtation and support given during the implemtation period. Being able to control the maintanince program and see reports easily.
Maintain X enhances our Maintence program
Maintain X enhances our Maintence program
What do you dislike about the product?
Nothing has not been what I require. Every thing has been smooth.
What problems is the product solving and how is that benefiting you?
Knowledge of what Maintenace is done and the ability to track what is required. Also gives staff the ability to request maintenance to be done in a visable and open platform.
Great management software.
What do you like best about the product?
Ease of use. Ease of implementation. Customer support.
What do you dislike about the product?
I would like there to be a few more viewing options, especially on the app.
What problems is the product solving and how is that benefiting you?
Tracking work orders.
The best maintenance software.
What do you like best about the product?
Keeping all of the assets organized, keeping track of maintenance
What do you dislike about the product?
There are no "miles" for assets, just hours, It's barely geared toward vehicles
What problems is the product solving and how is that benefiting you?
Keeping an organized workbook of all the assets, maintenance, and parts inventory
Maintainx for asset tracking and maintenance
What do you like best about the product?
Maintainx has been an amazing tool in creating a preventative maintenance department for our company and tracking which of our machines require the most time and money to keep running. before using Maintainx we had no formal maintenace set up and would only repair machines when they broke down in the field, instead of getting ahead of preventable issues.
What do you dislike about the product?
The only downside I've had is there are so many options for setting up scheduled work that we don't have the man power to keep up with all the possible maintenance we could be doing!
What problems is the product solving and how is that benefiting you?
Creating a scheduled preventative maintenace program, tracking assets/repairs, setting up parts inventory. All of these things have allowed us to start focusing on getting ahead of machines breaking down in the field and significantly reducing downtime by tracking which parts we are frequently using and keeping a stock of them instead of waiting 3-5 weeks for parts to come in.
Smooth transition and great support
What do you like best about the product?
We are in the process of transitioning our CMMS system to Maintain X! I can't say enough of the customer support we have received. The system is very easy to use and understand, I started the set up without even looking at the instruction. To ease our integration they uploaded the info for us. I love the features and reporting functions. So far it has been a great experience, nothing like we had in the past. I look forward to have the full implementation and seeing how it will work for us to make us more efficient in providing our maintenance services to our community residents.
What do you dislike about the product?
I have not found anything that I dislike.
What problems is the product solving and how is that benefiting you?
It will solve our tracking, prioritizing and follow up issues on our work orders, and allow us to do much customized reporting.
Has brought organization to a once cluttered piece of our business.
What do you like best about the product?
The collaboration of multiple users is super useful, as the majority of our employees are remote and not in a central location. This enables us to keep track of our assets, even when we don't see them daily.
What do you dislike about the product?
I would've liked to have seen the onboarding of MaintainX be a little more organized and strict. Too much of it was left up to our team (the users) and when that happens, it just doesn't get prioritized like it should. I think we would've used it much faster had the MX team been more assertive with the onboarding and training.
What problems is the product solving and how is that benefiting you?
We're able to get a longer useful like out of our assets thanks to MaintainX's ability to schedule preventative maintenance work orders and reminders. While cumbersome on the front end, its a game changer on the back end! Its also been useful to share with our customers that we're utilizing MaintainX to always have well maintained equipment on their facilities as much as possible.
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