MaintainX
MaintainX, Inc.Reviews from AWS customer
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Cannot Run The Business Without
What do you like best about the product?
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
What do you dislike about the product?
When adding additional costs to a work order we cannot customize the categories. The only three options are labor, travel, and other. Most of the categories allow for customization, but this does not.
What problems is the product solving and how is that benefiting you?
Before MaintainX we used a system of hand written notes. There was zero tracking on the status of a maintenance issue. Additionally before MaintainX the employee initiating the work order had no way of knowing what the updates were or when the work order was expected to be completed.
Recommendations to others considering the product:
Start slowly with a small group of users. Set achievable goals and then grow. Don't try to put on every asset and set up every repeatable work order right away. Buy in from the users is critical. Make sure you get their input at every stage of the process.
Does more than just work orders
What do you like best about the product?
I like the fact that you can link assets to work order and track when inventory is low automatically
What do you dislike about the product?
Not much to dislike but if I have to choose I would say perhaps work on being more user friendly for people less technically inclined.
What problems is the product solving and how is that benefiting you?
We use MaintainX to speed up the process from the amount of time between a citizen inquiry to the time the public works manager has the work order in his hands. The time we save in paperwork alone is work it.
Great program and AWESOME service!!!
What do you like best about the product?
The level of service is superior. Fast responses, knowledgeable employees, very attentive to our needs and keeping us up and running! The program is super easy to learn and use, too. It has helped us streamline our fleet maintenance so much!
What do you dislike about the product?
Honestly, so far there is nothing we don't like. Any suggestions we had they were quick to consider and implement and they keep making things better.
What problems is the product solving and how is that benefiting you?
We used to use an excel spreadsheet for fleet maintenance. That was fine until someone changed some formulas by accident and we couldn't figure out what had been changed. Everything was ruined - that is literally what caused us to look for a program. The benefits are less time spent navigating, peace of mind that we're maintaining our fleet well with a system that works!!!
Maintenance
What do you like best about the product?
The ease of adding assets the tech support for this is amazing.
What do you dislike about the product?
No be able to use the offline option on every plan.
What problems is the product solving and how is that benefiting you?
It is helping keep track of facility and mechanical repairs and maintenance.
Great Starting Platform
What do you like best about the product?
Easy to use and setup. Employees were quick to use.
What do you dislike about the product?
Customization on specific parameters was not possible.
What problems is the product solving and how is that benefiting you?
We are able to dispatch service techs to customers quicker and able to provide better feedback to management and the customer.
Recommendations to others considering the product:
Check out the help forum for any issues.
Maintenance Black Rifle Coffee Company
What do you like best about the product?
Inventory control and tracking! Easiest way to track parts usage and reorder ever! Before MaintainX plant equipment efficiency was 65% now it is 95%. This is due to the ablity to track maintianance trends and plan repairs before they become downtime.
What do you dislike about the product?
Wish there was a area to put and manage tech manual PDF's
What problems is the product solving and how is that benefiting you?
We have used the reporting a lot to track downtime with equipment down to the Operator and Tech. Using MaintainX, Predictive Maintenance has been a game changer.
Recommendations to others considering the product:
MaintainX will free you up to do real work, instead of tracking this and that.
MaintainX gets the jobs done
What do you like best about the product?
MaintainX is EXTREMELY easy to use which makes it the BEST tool to effectively and efficiently get the jobs done. I use it to request items that just need some attention all the way to items that need to be done in the moment. I am able to communicate my needs the way I need it done, by utilizing the photo option, set the priority, and narrow down the area. The comment section allows me to make modifications if something changes. There is limited room for error which makes the execution of projects successful and fast!
What do you dislike about the product?
At this moment, there is nothing I dislike. I have used MaintainX for almost a year now and it has been seamless.
What problems is the product solving and how is that benefiting you?
Some of my needs come at a moments notice . MaintainX allows me to put in a request in the moment, so I don't forget and so the task can be started with little time wasted. My schedule and the schedule of those executing my requests are always the same, with MaintainX I am able to request what is needed and know that the job will get done. This ease of mind has greatly improved the business in my department because I don't have to waste time wondering if something will get done.
Recommendations to others considering the product:
I recommend you try it. You've got nothing to lose, only win with a more streamlined, efficient, and effective workflow that spills over into department success!
Easy to get started and great tech support
What do you like best about the product?
The initial start-up was very easy and the learning curve was not bad at all. Other maintenance tracking programs were very complicated to setup MaintainX was a breeze.
What do you dislike about the product?
Navigation can be a bit text heavy but it still gets the job done.
What problems is the product solving and how is that benefiting you?
MaintainX helps us keep track of maintenance issues reported and aging. It also helps that the reporter can include photos of the issues - this makes it easy to order the supplies needed and in most cases eliminates a trip to go verify the issue.
Recommendations to others considering the product:
try out the free platform first - It really helped us to make work orders alongside our previous tracking methods.
Easy to Use, Fast to Set up.
What do you like best about the product?
The UI elements are clean and tidy. Nice UI design and color.
What do you dislike about the product?
Needs a Login Portal so that organizations can create user accounts for employees without email and phones.
What problems is the product solving and how is that benefiting you?
It's nice to have everything not get lost in the shuffle. Before MaintainX paperwork orders would get lost.
Recommendations to others considering the product:
You can't go wrong with this easy-to-use intuitive product.
As a Profesional at Engineering/Maintenance Areas
What do you like best about the product?
All information/data that you can add to the Works Orders, Quick notifications and friendly to use; it give you the opportunity to explain how the issues can be fix it and eventually it progress let us to create good work environment.
What do you dislike about the product?
That not every one use the application professionally, but it is not MaintainX issue; we need administrators that push to use this app more, more and more.
What problems is the product solving and how is that benefiting you?
To give WO as reference to others partners, to solve repetitive problems
Recommendations to others considering the product:
It a complete Maintenance Management
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