MaintainX
MaintainX, Inc.Reviews from AWS customer
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Making the most of the team with MaintainX
What do you like best about the product?
MaintainX allows me to see what my team is doing. I can see their workload and add more tasks, add more team members to a task or see if they are fully utilizied. They are also able to send me a email if a work order needs my attention or parts.
What do you dislike about the product?
The current work order template is too limiting, I need specific things added to my work order template due to my industry. I am currently waiting for an update to address this.
What problems is the product solving and how is that benefiting you?
MaintainX is helping me trend maintenance issues in my company. Now I can actually reduce down time and be proactive in my maintainance!
Form no maintenance tracking to a dependable CMMS that is easy to use.
What do you like best about the product?
MaintainX has been easy to learn for a team with little to no experience with a CMMS.
It has also helped with getting work requests in place with a 100-year-old company that never used work requests.
MaintainX has also helped us start to track downtime and repair costs and has an easy-to-use report system for looking back at work history.
It has also helped with getting work requests in place with a 100-year-old company that never used work requests.
MaintainX has also helped us start to track downtime and repair costs and has an easy-to-use report system for looking back at work history.
What do you dislike about the product?
The only real downside is that I would like PMs to be a little more on their own for the WOs.
That way, I would not have to filter; I would be able to see them as two different task groups.
That way, I would not have to filter; I would be able to see them as two different task groups.
What problems is the product solving and how is that benefiting you?
MaintainX helps us track downtime and what kind of downtime we are having. It is also allowing us to track parts and repair costs. It has helped us improve our PM system.
Great App for Maintenance
What do you like best about the product?
I have been managing hotels for the last five years now and Maintain X is a great platform for maintenance workers to track and communicate things done and keep track of preventive maintenance. The app has great features and options and is customizable. The app is fast, stores pictures, and monitors work order and who did it. Overall it’s a great app to use, and my strong recommendation is for hospitality people to use this on a daily basis.
What do you dislike about the product?
More Space for Photos and Videos for free of Charge
What problems is the product solving and how is that benefiting you?
Communication, tracking , Issue monitoring, preventive maintenance.
Easy and Efficient!
What do you like best about the product?
MaintainX has been extremely helpful to us. Before, we used typed work orders and a binder to track them. Printing multiple copies of each work order, one for the MTs, one for the binder, one for the tenant's folder, and sometimes another to FAX... it was ridiculously time-consuming! MaintainX has helped us eliminate the need for this extra paper! We can get the work orders to the MTs quickly and efficiently, which means that our tenants are being taken care of more quickly and efficiently.
What do you dislike about the product?
So far, so good! We have not had any hiccups with the features we use MaintainX for.
What problems is the product solving and how is that benefiting you?
It allows us to address issues that may occur at different properties more quickly than before. It also eliminates the need for an additional phone call or a text when something urgent comes up. The Maintenance Team is alerted on their phones with the app of a 'high priority' work order, and they can address it immediately.
Inventory Control
What do you like best about the product?
The inventory management system is fantastic for a user friendly software
What do you dislike about the product?
I would like to see multiple locations available for inventory to be stored in rather then each part having to have a single home
What problems is the product solving and how is that benefiting you?
It is increasing visibility across all departments and sites. Allows easier communication for employees and increases productivity
MaintainX is great!!
What do you like best about the product?
Very each and conveniently helps us keep track of maintenance issues and correctly ensure they are prioritized.
What do you dislike about the product?
I really can't say there is anything I dislike on my end. Everything has worked proficiently for me.
What problems is the product solving and how is that benefiting you?
It assists us with compliance and ensuring that all of our tickets are prioritized and taken care of in a fast, effective manner. This has increased our performance and reduced downtime
Best software purchase I've made!
What do you like best about the product?
MX covers everything! Asset & Parts Inventory, PM schedules and SOPs, Vendor Info, Tracks Costs, Labor, Efficiency and more! The app is great for the team to use in the field in real-time and the desktop allows for access when wi-fi isn't available. The reporting capabilities provide great insights for week/month/year analytics. The messaging feature allows all team members access to information and reduces inefficient communication for updates. I can see what work is assigned to each team member, what the priority completion ranking is, what progress has/hasn't been made and why, cost of parts, labor cost per repair, how much time is being spent per work order, etc. It has completely transformed our maintenance operations and increased our response time in serving our customers.
What do you dislike about the product?
If I could change something, I would like the ability to choose specific time periods by date to assess rather than being limited to the set periods of one month, 3 months, a year.
What problems is the product solving and how is that benefiting you?
With all team members having the app, we receive reports of issues in real-time, with exact information (pictures, locations, etc). We aren't relying on the daily/weekly audit or on a team member to remember to report. An unexpected benefit I was able to realize was in employee performance. Using the software, you have factual information about who is (and who is NOT) doing the work. The timing feature now allows me to use this information in performance reviews. Another problem MX has solved is the "learning curve" for new employees when there is turnover. Since all information and work is done through MX, I can train employees faster because they can review SOPs, PM schedules, what vendors we have used, see what solutions were tried previously, etc. As well, the customer support is EXCELLENT!
great program
What do you like best about the product?
can be customized beyond the imagination any thing you need can be put in
What do you dislike about the product?
have not found any thing yet but if i have a concern i get with the maintainx team and find a solution quick
What problems is the product solving and how is that benefiting you?
traceability of time cost assets
MaintainX has simplified my maintenance life
What do you like best about the product?
I like that I can get notifications for requests on my phone no matter where I'm at. I often travel for work, and I can easily monitor my maintenance team and incoming requests to complete work more efficiently. I also like how easy it is to mold the PM's specifically for the type of equipment and monitor all of the functions through daily and weekly checks. I have worked with several different CMMS systems; this one is by far the most user-friendly!
What do you dislike about the product?
I'm not sure about this question. The people at MaintainX have been great at implementing any ideas I have had to improve the system and how we use it.
What problems is the product solving and how is that benefiting you?
We had an inferior PM procedure system in place. This is getting more eyes on the equipment on a daily basis, and we can identify problems faster. This creates more uptime on the equipment, giving us a better product.
Inventory management
What do you like best about the product?
MaintainX has allowed our team to better track our inventory at our warehouse, as well as overall costs.
What do you dislike about the product?
The only downside I can see so far is that the mobile app for android seems to be lacking optimization and feels a little clunky and unfinished.
What problems is the product solving and how is that benefiting you?
We have been able to better track our inventory costs and streamline the process of delivering product to our locations through our warehouse. I especially like the QR codes, as it helps ensure accuracy on parts and supplies.
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