MaintainX
MaintainX, Inc.Reviews from AWS customer
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Effortless Information Management and Tracking
What do you like best about the product?
can store all our information and break things down for us. but can keep track of things going fixed and worked on
What do you dislike about the product?
none once you get the hang of it, but some people might need it simpler
What problems is the product solving and how is that benefiting you?
keep track of things going fixed and worked on cause we have so many things going on in we get caught up so this keeps everyone in the loops in keeps eyes on certain things we are paying for
Effortless Work Order Tracking
What do you like best about the product?
Tracking Work Orders and easy to use. They also provide implementation assistance.
What do you dislike about the product?
Downsides is that you have to pay per user
What problems is the product solving and how is that benefiting you?
We have had issues with communication on certain task and work orders
Outstanding Asset Management with Exceptional Support
What do you like best about the product?
It's an excellent way to manage assets to make sure they're well taken care of. Customer support has been aweseome.
What do you dislike about the product?
There's always more features it could have. We've submitted ideas to their team.
What problems is the product solving and how is that benefiting you?
Previously we were managing all of our assets on a spreadsheet. it was too much to be able to handle. MantainX will get our preventative maintenance to a better state and help us learn about the health of our equipment.
Effortless Implementation and Improved Team Communication
What do you like best about the product?
The implementation process was very straightforward, making it easy to get started. Training employees was also simple, and as a result, communication about current issues has improved.
What do you dislike about the product?
I have not encountered any significant problems while using MaintainX.
What problems is the product solving and how is that benefiting you?
The software helps with communication, ensures work orders can be repeated easily, and assists in evaluating both machine downtime and costs.
Effortless Implementation and Outstanding Support
What do you like best about the product?
One of the best attributes of MaintainX is the ease of use by our technicians, we are now able to track overall utilization. MaintainX made implementation almost painless with the hands on assistance to ensure each of our sites achieved a simple transition from our old system. The work request process was greatly simplified from the old system and now permits us to more accurately track down time and respond to High priority and offline work orders. They make it easy to request customer assistance by placing a request button in the menu, support normally responds very quickly and they can either help you correct the issue or if it's a feature not yet provided they will escalate to the appropriate team.
What do you dislike about the product?
As of today the biggest shortcoming in MaintainX is the reporting tool, they have done a great job making the platform easy to use for technicians now they need to work on providing the measures Maintenance & Reliability professionals need to improve their programs.
What problems is the product solving and how is that benefiting you?
We were having issues in our e-coat paint line but had no data to support determining where the problems were. One of the first places we began implementing was the paint line and thanks to the easy to use meters and automations we have been able to get the process under control and management is notified when readings are out of specification.
Enhanced Collaboration with Seamless File Attachments
What do you like best about the product?
The ability to attach photos and documents directly to tasks has improved communication and accountability across departments.
What do you dislike about the product?
O
ne area that could use improvement is the purchase order functionality for core tracking. Currently, you cannot enter a negative quantity to remove cores from inventory, which makes accurate tracking more difficult. Adding this feature would make the system even more powerful for businesses that manage core returns.
ne area that could use improvement is the purchase order functionality for core tracking. Currently, you cannot enter a negative quantity to remove cores from inventory, which makes accurate tracking more difficult. Adding this feature would make the system even more powerful for businesses that manage core returns.
What problems is the product solving and how is that benefiting you?
MaintainX has been a valuable tool for organizing work orders and improving communication across our team. The mobile accessibility and ability to attach photos and documents make it easy to keep everyone aligned and reduce downtime.
Exceptional Support and User-Friendly Experience
What do you like best about the product?
The user journey. Dedicated Integration Team, Account Manager and ongoing prompt professional support.
It is mobile friendly and very easy to use, yet highly functional.
It is mobile friendly and very easy to use, yet highly functional.
What do you dislike about the product?
At present there is nothing really to dislike about MX other than feature releases such as 'Floor Plan' can't some soon enough!
What problems is the product solving and how is that benefiting you?
Asset management, scheduled maintenance complimented with detailed work instructions and powerful reporting.
Effortless to Use and Streamlines Our Workflow
What do you like best about the product?
The software is very easy to use, and the customer support has been excellent. The training provided through the academy is also very helpful. I found the platform intuitive enough to start using it even before completing the training, though the training definitely made things even easier.
What do you dislike about the product?
In order for my team to view the history on a work order or repair, I have to assign it to each team member. I believe this issue could be resolved quite easily.
What problems is the product solving and how is that benefiting you?
Asset tracking and preventative maintenance are both well supported, and I appreciate the ease of use. The universal platform works seamlessly across different DCs, making it very straightforward to use and model data. Overall, it's a great platform.
Exceeded Expectations with User-Friendly Task Management
What do you like best about the product?
MaintainX is a user-friendly software that is very helpful for both users and managers. It makes handling tasks much easier. We replaced our previous CMMS with MaintainX, and our high expectations were not only met but actually exceeded.
What do you dislike about the product?
Nothing dislikes .me all my expectations are covered
What problems is the product solving and how is that benefiting you?
Most importantly, it has provided valuable information, improved the flow of communication, and offered useful KPI reports.
Exceptionally Intuitive and User-Friendly—Outstanding Support
What do you like best about the product?
This product stands out as the most intuitive and user-friendly software we have encountered in the computerized maintenance management field. Our team finds it straightforward to use and easy to understand, which has led to improved accountability with our work orders. We are continually discovering new and more effective ways to utilize it within our department, and the customer support team has been outstanding to work with.
What do you dislike about the product?
So far we have not encountered any detractors that would cause us to rethink of decision in selecting MaintainX as our product of choice.
What problems is the product solving and how is that benefiting you?
MaintainX has been incredibly helpful in supporting our data-driven analytics and decision-making processes. It enables us to more effectively identify where to concentrate our efforts and which work areas are taking up the most of our technicians' time.
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