MaintainX
MaintainX, Inc.Reviews from AWS customer
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Transformative with manageable learning curve
What do you like best about the product?
Powerful enough to manage complex workflows, yet intuitive enough for nearly anyone to pick up quickly. Support has been excellent throughout—from the initial implementation phase to integrating the system into our daily operations. They've been responsive, knowledgeable, and proactive in resolving any issues or questions that came up along the way. 4300 work orders complete and counting!
What do you dislike about the product?
Support has been excellent, and the system is reliable, though like any evolving platform, there are still a few areas where additional polish or deeper functionality would be welcome.
What problems is the product solving and how is that benefiting you?
Keeping track of our work orders, purchases and keeping our staff accountable
WORKING WITH THIS APPLICATION WAS USEFUL AND THE SERVICE WAS EXCELLENT.
What do you like best about the product?
CREATE, ASSIGN, AND TRACK WORK ORDERS IN REAL TIME.
What do you dislike about the product?
Some companies find that MaintainX lacks native integrations with ERP systems, compatibilities, or IoT.
What problems is the product solving and how is that benefiting you?
Time losses related to manual management, Forget preventive maintenance
MaintainX has been a game changer
What do you like best about the product?
MaintainX is so simple to navigate. Work orders are easily created, assigned, and tracked, saving so much time and making sure nothing falls through the cracks.
What do you dislike about the product?
I have not had any bad experiences with using MaintainX.
What problems is the product solving and how is that benefiting you?
With managing more than 5000 apartment units, MaintainX has helped keep track and schedule all incoming work orders from start to finish.
Easy to Use, Effective CMMS
What do you like best about the product?
Maintainx is very user-friendly compared to many other main CMMS products in the industry. However, it's ease of use does not seem to reduce its efficacy.
What do you dislike about the product?
The only aspect I would like to see is a way for requesters from the portal to be able to check the status of their requests. Or if portal requesters were able to get updates on the comments of their work orders.
What problems is the product solving and how is that benefiting you?
My organization current manages about 40 properties across the state of Virginia. We switched to Maintainx from an email/paper ticket system and the improvement has been drastic. This system allows us to not need to rely on archaic spreadsheets to keep up with PM schedules or SOPs related to inspections.
Construction Company Fleet Maintenance Management
What do you like best about the product?
MaintainX has been a key tool for our fleet maintenance management. MaintainX allows our mechanics to track maintenance on vehicles and equipment easily. They are on the go and need to access information on the fly. The program is user friendly and we were running it live in no time. With their great support team, we were able to bulk upload records and information with little to no manual entry. Highly recommend!
What do you dislike about the product?
I can't think of anything I dislike about MaintainX. There are many features that we have not taken advantage of yet. I look forward to implementing more features!!
What problems is the product solving and how is that benefiting you?
Accessing information in the field. Tracking maintenance, scheduling preventative maintenance, keeping our mechanics organized. This results in less calls from our mechanics to the office to dig up information on prior repairs. Our Superintendents know what the mechanics are working on or what has fallen through the cracks.
Happy Equipment Manager
What do you like best about the product?
Inventory features and quick support from MaintainX
What do you dislike about the product?
Not able to track individual clinical budgets in MaintainX
What problems is the product solving and how is that benefiting you?
Cloud-based data is accessible anywhere.
so far so good
What do you like best about the product?
repeating work orders for preventative maintenance
What do you dislike about the product?
sometimes things load slowly like pictures of locations
What problems is the product solving and how is that benefiting you?
it is helping keep the property maintained batter
Previously using FIIX, much more User friendly, particularly the mobile App.
What do you like best about the product?
Again, the app is very straight forward, my team has been able to learn it quickly, which has benefited as its used daily.
Still learning the full extend of its capabilities, so far it has achieved to tick every box.
The Admin team were very supportive with the switch over/implementation of Maintain X, they were able to copy our existing assets from Fiix and transfer them over.
I wasn't directly involved with the implementation, however my involvement has escalated recently, Morgan Prior has been very supportive since and been able to answer any questions.
Still learning the full extend of its capabilities, so far it has achieved to tick every box.
The Admin team were very supportive with the switch over/implementation of Maintain X, they were able to copy our existing assets from Fiix and transfer them over.
I wasn't directly involved with the implementation, however my involvement has escalated recently, Morgan Prior has been very supportive since and been able to answer any questions.
What do you dislike about the product?
I like the system, as with any its just finding your way around. No concerns
What problems is the product solving and how is that benefiting you?
We are quickly able to complete Permit to Works and assign work order, being able to quickly digitise documents has made tracking and traceability easier.
Daily checks / Meter readings of both Mobile plant and machinery has vastly improved
Daily checks / Meter readings of both Mobile plant and machinery has vastly improved
Implementation was smooth and support was outstanding
What do you like best about the product?
MaintainX is intuitive and easy to adopt, even for teams who aren’t tech-savvy. The mobile and desktop interfaces are straightforward and easy to use. The AI tools for building preventive maintenance tasks are a game changer; this was a deciding factor for me. This saved us hours during implementation. I also appreciate how customizable the system is to fit our workflows.
MaintainX helps us centralize all maintenance activities, including PMs, demand work orders, assets, vendors, and parts, into one system that's accessible on the go. QR codes make it easy to access machine histories, and labor tracking enables us to understand how time is being spent. The visibility and accountability it creates across our maintenance team are huge benefits. Their customer support has also been quick, knowledgeable, and responsive throughout the onboarding process.
MaintainX helps us centralize all maintenance activities, including PMs, demand work orders, assets, vendors, and parts, into one system that's accessible on the go. QR codes make it easy to access machine histories, and labor tracking enables us to understand how time is being spent. The visibility and accountability it creates across our maintenance team are huge benefits. Their customer support has also been quick, knowledgeable, and responsive throughout the onboarding process.
What do you dislike about the product?
There’s a learning curve with some of the more advanced reporting and dashboard features, and a few features, such as bulk editing or custom fields for parts, could be more flexible. Also, syncing between mobile and desktop can occasionally lag if connectivity is poor, but that’s a minor issue.
What problems is the product solving and how is that benefiting you?
MaintainX has helped us replace an outdated CMMS (Hippo) with a more efficient, mobile-first platform that works for both our machine maintenance and facilities teams. Before MaintainX, we struggled with inconsistent documentation, limited visibility into labor hours, and difficulty keeping up with PMs across dozens of CNC machines. Now, technicians can access and complete work orders from iPads on the shop floor, log time, attach photos, and use QR codes to pull up asset histories in seconds. This has improved accountability, made it easier to identify recurring issues, and allowed us to start measuring technician efficiency. We’re also beginning to build out our parts and meter tracking, which will make preventive and predictive maintenance even more effective in the long run.
In a sea of many CMMS', MaintainX is as powerful as you can flex it
What do you like best about the product?
MaintainX is a powerful and flexible CMMS that has a vast array of features that a skilled maintenance planner or manager can exercise to drive asset health and organizational growth through data driven decisions. With the ability to manage your assets, documents, preventative/reactive maintenance, spares, etc - all in one place - it really makes the work for a technician's life much easier, as you can have everything "In one place". It's also really great how receptive the MaintainX team is to feedback about opportunities to improve their system with new features or options - they are always looking to continue to feedback loop, take advantage of it!
What do you dislike about the product?
Some modules within MaintainX, such as the spare parts inventory tracking, are not fully fleshed out like the bulk of the asset tracking and work order tracking. This isn't a bad thing necessarily, as the team with MaintainX is still growing and improving on these newer modules, but it is worth noting that as this software grows and matures, the modules within it will grow and mature as well, and that they are not all in that "perfect" state right out of the gate.
What problems is the product solving and how is that benefiting you?
Asset health tracking and overall maintenance work order tracking for ensuring we are maximizing equipment uptime,
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