Top notch asset management software
What do you like best about the product?
Encompasses asst management with other facility management modules that is completely excellent
What do you dislike about the product?
Can be hard to understand for beginers who are not familart to the software
What problems is the product solving and how is that benefiting you?
Mapping all assets in a more clear and precise way of enhacing company monitoring of such assets and reducing cost invlves to breakdowns
Mechanical technician
What do you like best about the product?
Thats very easy to use. Anyone can understand it very easy
What do you dislike about the product?
Data connection sometimes late, and maybe to upgrade fiture
What problems is the product solving and how is that benefiting you?
Management inventory, work order, permit
An Almost Complete Solution for Asset Management
What do you like best about the product?
Modularity, features, coverage of asset management scope, life cycle cost controls, customizations, capabilities of managing large number of information. Maximo contains the ability to interface with many services and systems.
What do you dislike about the product?
The platform does not contain an integrated BIM models viewer. In order to consider the full Digital Twin aspect, the platform must include EDMS systems capabilities.
What problems is the product solving and how is that benefiting you?
Maintenance management, inventory management, contracts and services management, life cycle cost management, intelligent reporting, work and asset KPIs, and many others more.
Inventory Management
What do you like best about the product?
As an inventory analyst it really helps a lot in reviewing and approving stocking request from assets as well as write-off and obsolecense.
What do you dislike about the product?
Nothing much to dislike, errors are mostly attributed to the user.
What problems is the product solving and how is that benefiting you?
Parts optimization and work management.
Asset tracking, maintenance, and optimization were never easier before IBM Maximo.
What do you like best about the product?
Preventive maintenance, streamlined work order administration, mobile accessibility, sophisticated analytics, and seamless integration are all available with IBM Maximo. It enables enterprises to improve asset performance, cut expenses, and increase operational efficiency.
What do you dislike about the product?
I find a few things about IBM Maximo difficult in my experience. The software might be challenging to use, especially for new users. The user interface could be updated and made more user-friendly. Customizing and configuring Maximo to meet individual business requirements can be difficult.
What problems is the product solving and how is that benefiting you?
IBM Maximo has helped us handle asset management issues by providing a single platform for effective tracking and management. Preventive maintenance capabilities in the program have decreased downtime and boosted reliability. Task planning and completion have improved as a result of work order management. Analytics and reporting provide helpful information, while scalability and integration improve collaboration. Maximo has significantly improved our operations and maintenance procedures.
Though there are lagging issues, customer support is very helpful and highly responsive
What is our primary use case?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
With IBM Maximo, we were able to input the pole information for different poles and lighting, not only for us as power technologists to know what needed to be placed on a pole but also for the linemen in the field. It provided an easy way to share information with them, ensuring they were aware of our actions. Likewise, we could understand their activities and use of different tools.
What needs improvement?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have experience with IBM Maximo. I used it for the five months that I worked at my previous job. Also, I used it every day at my previous job. My previous company had a partnership with IBM Maximo.
What do I think about the scalability of the solution?
The whole company used to use IBM Maximo. I think it's definitely over five hundred or a thousand people.
How are customer service and support?
My previous company would try and reach out to the technical support team. So it's more of who would IBM or Duke reach first for some of those cases. I rate their assistance a nine out of ten. They're very respectful and kind and helpful. And what they could do, and even though I think most times, they really weren't able to help as much as we would like. Just being understanding was very it helped out a lot in their patience. It doesn't surprise us.
How would you rate customer service and support?
How was the initial setup?
The initial setup was very difficult. It took me about a week to gain full access and an additional week or two to become familiar with its usage. Even though Maximo was designed to be an overall system, it proved to be slow, causing challenges for both senior-level employees and myself. My coworkers and I found it hard to update information and encountered issues where the software would revert back to old projects or files. Consequently, using Maximo became a tedious task.
What's my experience with pricing, setup cost, and licensing?
I wouldn't know the pricing of the solution.
What other advice do I have?
To be able to recommend the solution to others, I think it would depend on the type of work they're trying to do. If they are engaged in fieldwork as power technologists, then IBM Maximo could be a suitable option, as I am currently unaware of any other platform or software that offers the same capabilities on such a large scale. However, if there is another software platform that proves to be superior to Maximo, I would strongly recommend using that instead, as accessibility in Maximo is not something I would ever recommend to anyone.
It was able to fulfill the tasks we needed to accomplish when it functioned properly and was free of bugs. However, on most days, IBM Maximo operated at a very slow pace and did not update information as frequently as we desired. Therefore, I would describe it as software that had both positive and negative aspects.
Overall, I rate the solution a five out of ten.
IBM Maximo review
What do you like best about the product?
It is innovative and focused on Predictive nature.
What do you dislike about the product?
It is not as user friendly as SAP. it needs more niche in market
What problems is the product solving and how is that benefiting you?
it provides me with predictive maintenance element which in turn helps me maintaining assets with safety
Developers and Resource person were professional and quick to grasp the solutions being presented
What do you like best about the product?
Its people, Developers and Resource person were professional and quick to grasp the solutions being presented
What do you dislike about the product?
Solutions Specs/Documentation, I suggest that there is a room for improvement :)
What problems is the product solving and how is that benefiting you?
It solves the pain point of the company from Manual to Automated Asset Management
Maximo End-User & Supervisor
What do you like best about the product?
Interface and ease of use make it one of the best solutions in the market. I appreciate quality of the design and interface. It's competitors fails in far area to match.
What do you dislike about the product?
Long processes and many navigation clicks. Everything is clear and realized, to become more accessible with less navigation. Enhancements in the interface and workflow
What problems is the product solving and how is that benefiting you?
keep track of all available assets, monitor, and control of inventory items, yes I became more productive with Maximo. yes increased by 40% min, where I could gain more about my stock.
Created interphases to act programatically with the software
What do you like best about the product?
It offered tools to automate certain processes. A lot could be done programatically to save customization
What do you dislike about the product?
In my role as a java developer, updates to the code and interphases changed a lot with each upgrade. API calls were constantly changing and documentation was a bit lacking.
What problems is the product solving and how is that benefiting you?
Automation of maintenance for fleet of trucks.
