Gainsight - CS
GainsightReviews from AWS customer
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Gainsight is a gamechanger - product and user insights at your fingertips!
What do you like best about the product?
Easy to integrate and tag features with no support from the Engineering team. The best part of this platform is the ability to put the tool in Product and Marketing hands to deliver PLG workflows effectively.
The Gainsight team is a pleasure to work with, and they are very receptive to our feature requests and tickets raised.
The Gainsight team is a pleasure to work with, and they are very receptive to our feature requests and tickets raised.
What do you dislike about the product?
The product needs to continue to evolve, including more robust configurable reporting capabilities to work with the feedback and ideas that are flowing in via the Knowledge Center Bot.
What problems is the product solving and how is that benefiting you?
Ability to have the data available to drive Product Led Growth motions without engineering involvement to create, launch and maintain the motions that we are putting in place. It is also helping us to decipher were users are getting stuck and dropping off of activation funnels.
Gainsight PX FTW!
What do you like best about the product?
Gainsight PX is incredible. It's super detailed (in a good way) and has excelled our organization in our PLG motions. I love the reporting and the various builds we can spin up. The measurements and analytics are second to none. This is one of the most powerful tools I've seen from a marketing standpoint in my 15-year career. A++
What do you dislike about the product?
I believe there are a few things on the roadmap that will make Gainsight PX even more powerful than it already is. The only bit of feedback I have would be to allow A/B subject line testing for email sends. But, it's such a great bit of software.
What problems is the product solving and how is that benefiting you?
I use Gainsight PX primarily as a marketing tool to our customers as well as a PLG tool for in-app purposes. There are so many ways to strategically operationalize data within Gainsight PX that it can really create meaningful (and powerful) segmented campaigns. It is truly :chefs-kiss:
Provider experience
What do you like best about the product?
I appreciate the CSAT comments and feedback on the portal usage, the ability to create reports specific to time per step and to next steps and the graphs that map to the targeted areas of interest.
What do you dislike about the product?
So far I have enjoyed my experience and have had nothing to dislike. Helpful tool
What problems is the product solving and how is that benefiting you?
Looking to capture feedback from users re: user experience - ease of use etc. This will help to improve our current platform and to use this feedback to implement any changes.
Amazing insights to help drive product innovation and roadmapping.
What do you like best about the product?
I love being able to track the visits to various webpages. Being able to drill down into specific buttons within the application in invaluable. By being connected with Salesforce I am easily able to tell which customers and users are using various areas of the website.
What do you dislike about the product?
The dashboarding could be a little better. While it isn't hard to use, for my use cases, there are areas that could be improved. I would like options to bulk build dashboards. For example, I have a website with 20 different reporting pages, but all tracking the same things. Instead of adding a widget one by one, it would be nice to add all 20 and build them. When I tried to do it, I got 10 or so lines on one widget, not each individual.
What problems is the product solving and how is that benefiting you?
Before Gainsight I had zero visibility into what customers were using my pages and how frequently. This greatly helps me to build a roadmap when I am looking at replacing legacy products.
Gainsight PX review
What do you like best about the product?
They have a really good customer service - all the questions are being answered and the the onboarding process is very good. They also implement important features quite recently.
What do you dislike about the product?
I miss heatmap like I had in HotJar. I know there is something called "heatmap" in Gainsight, it's just the way others do it seems better.
What problems is the product solving and how is that benefiting you?
It gets me the data I need and lets my design (as I am a UX designer) be based in knowledge about the customers behavior.
New User to Gainsight PX
What do you like best about the product?
I use the numbers tracking for features in order to watch which new features are being used and who is using which feature. This information is invaluable to me as it allows me to approach specific users for feedback regarding a particular feature while also letting me know if something that we released has not been used for some reason.
What do you dislike about the product?
It has been difficult without proper training to learn how to get more complex features / functions mapped in the product mapper. I also don't know enough about the path analyzer and wish I could more easily setup something there to let me take advantage of it.
What problems is the product solving and how is that benefiting you?
Gainsight is helping me to determine which features are actually being used and are needed or which features/functions we misdiagnosed as being needed. I know now because of Gainsight that our newest feature was widely needed and is in fact being used daily so our work was productive and making our users experiece better and more eficient.
valuable customer analytics place
What do you like best about the product?
Easy to use
Customer analytics within single platform
Customer analytics within single platform
What do you dislike about the product?
Audience explorer page does not show the all customers data, so it may confused sometimes
What problems is the product solving and how is that benefiting you?
Regular updating may be necessary for Gainsight platform, this provided us to reach the accurate data more
A valuable tool for businesses to understand customer data and drive usage.
What do you like best about the product?
I like the breadth of coverage the tool provides. The usage behaviour is important for us to monitor in order to drive product enhancements and also to predict renewals of our members.
We also utilise the pop ups, survey questions and site walk through's in order to drive a better customer experience.
We also utilise the pop ups, survey questions and site walk through's in order to drive a better customer experience.
What do you dislike about the product?
Until recently, the ability to only see 6 month's worth of data was troublesome. The system has now been updated so that we can see a year's worth of usage data.
What problems is the product solving and how is that benefiting you?
It provides us wit the transparency of usage behaviour so we can create content and products that we know our members want, based on their behviour. It is also utilised as another channel to serve notices, outside of email and social media.
A great product that has HUGE potential just a shame about the implementation
What do you like best about the product?
Our biggest impact from deploying PX has been our ability to interleave in app engagements with our onboarding email flow. This means we can target the right users, at the right time, with the right message. This has been a huge boost to sign posting initial value, as well as clearly communicating webinar flows and new product features.
What do you dislike about the product?
Whilst not directly in the hands of the PX team, our implementation (3rd party provider) let us down and our time to value was far longer than it should have been and has meant we have been behind the curve in our product understanding as a consequence.
What problems is the product solving and how is that benefiting you?
PX will ultimately help solve multiple problems.In the first instance it is solving our need to get timely, segmented messages in front of our customers without needing to request work from our engineering teams. Next up PX should support our ongoing definition of the ideal customer use case and which features are those key levers to retention and renewal.
PX user since 2020 and always learning something new to better understand our users
What do you like best about the product?
The upside to using Gainsight PX is the level of details available to learn more about users. From a Product Designer perspective, I have learned a lot from the CES surveys and how they can improve a user's experience.
What do you dislike about the product?
The only thing I dislike about using Gainsight PX is how long it can take to feel comfortable with specific tasks at times. The workflow for me personally can be difficult when using the product mapper. I got on board with PX far after our company initially adopted it, so I reach out to the account executive as needed or ask questions in our monthly syncups.
What problems is the product solving and how is that benefiting you?
Gainsight PX is helping me to get the most out of the product overall and encouraging realistic goals to set and follow through on. As a software company, we had development work on our end to do to maximize our experience. Once global context is completed, we will gain even greater information to the level of detail we need.
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