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PX - Robust Insights for Product Growth
What do you like best about the product?
Gainsight PX has enabled the product team with detailed insights into product usage and real-time user interactions, capabilities that were previously unavailable. Its ability to effectively segment audiences and customize in-app experiences has not only facilitated data-driven decision-making for product teams but has also enabled services, outcome management, and training teams to identify opportunities and drive business growth.
What do you dislike about the product?
Gainsight PX engagements (Guides) need to mature in comparision with alternative solutions, such as WalkMe. There are multple areas where engagemnts in Gainaight PX need to catchup, would be good to see a roadmap of upcmoing features.
What problems is the product solving and how is that benefiting you?
Comprehensive analytics enable our product team to gain a deeper understanding of end-user journeys, allowing us to drive product adoption and optimize features accordingly.
A simple user interface rich analytics, and in-app support.
What do you like best about the product?
It helps you create amazing experiences for customers, unify data, drive adoption, and reduce escalation.
What do you dislike about the product?
There is nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
PX provides targeted in-app engagements and self-service tools; it also assists us in tracking usage data, which helps us analyze user uptake.
Best Usage and Analytics tool
What do you like best about the product?
PX is a blend of usage tracking and visualization tool with adequate Dashboard features. It's in-app engagements and knowledge centre bot are the great advantanges of the product and makes it stand out from competitors.
What do you dislike about the product?
It would be great if the product can have a bit more flexibility with respect to reports and Dashboards.
What problems is the product solving and how is that benefiting you?
Usage analytics serving for Customer Health scores. In-app engagements and training guides.
Overall we have had a good experience with PX.
What do you like best about the product?
Using the PX analytics helps us determine which features customers are using, and how they are navigating through our product. We can share the data with other tools, including Gainsight CS, so that it is more accessible to others in the company.
The Customer Support staff is very responsive and helpful.
The Customer Support staff is very responsive and helpful.
What do you dislike about the product?
The documentation is not very helpful, which leads to needing more assistance from Customer Support.
What problems is the product solving and how is that benefiting you?
We are using Gainsight to solve a few problems.
1. Determining which features our customers are using, and where they may be struggling to use features.
2. Customer communication, such as announcing upcoming releases.
3. Onboarding and training for customers.
1. Determining which features our customers are using, and where they may be struggling to use features.
2. Customer communication, such as announcing upcoming releases.
3. Onboarding and training for customers.
Love it
What do you like best about the product?
The PX has helped us connect our data more effectively
What do you dislike about the product?
Nothing to report at this time about dislikes
What problems is the product solving and how is that benefiting you?
Connecting our product data better and more effectively
Gainsight has been a great partner to work with over the years.
What do you like best about the product?
Regular check-ins have been helpful in expanding our product knowledge and how we can leverage PX more.
Functionality of the platform has been well integrated and without any issues or outages.
The core functionalities have reduced our support cases, communicated outages to our users, and provided helpful guides/tips on how to use our platform.
The analytics have been pivotal as we determine any features that need or can be deprecated to reduce cost and impact to platform performance.
Supports our ever-changing requirements as we have gone from a growing SAAS platform to announcing the deprication of the platform.
Functionality of the platform has been well integrated and without any issues or outages.
The core functionalities have reduced our support cases, communicated outages to our users, and provided helpful guides/tips on how to use our platform.
The analytics have been pivotal as we determine any features that need or can be deprecated to reduce cost and impact to platform performance.
Supports our ever-changing requirements as we have gone from a growing SAAS platform to announcing the deprication of the platform.
What do you dislike about the product?
nothing comes to mind at the moment as Gainsight has been a great partner to work with over the years
What problems is the product solving and how is that benefiting you?
With the ability to create our own in-app engagements we are saving engineering resources and focusing on innovating and maintaining our platform
We are reducing our support tickets by providing updates and communicating to our users via in-app engagements
We are able to fully understand any friction points by observing user flows as well as determine ROI on new features released with the product analytics provided
We are reducing our support tickets by providing updates and communicating to our users via in-app engagements
We are able to fully understand any friction points by observing user flows as well as determine ROI on new features released with the product analytics provided
Solid Analytics
What do you like best about the product?
Engagements and ease of producr mapping for non-developers. Also GREAT customer support! Also great online resources for help.
What do you dislike about the product?
Custom Events. Difficult to understand them.
What problems is the product solving and how is that benefiting you?
Analytics.
Boosting user engagement in new features & feedback
What do you like best about the product?
CSM Anusha helping us find ways to improve
Announcing new features & products in-app without the need for developers - awareness & getting users curious & engaged
Giving users guidance & tips on how to use a feature effectively when they need it
Being able to survey customers quickly & get feedback
Supportive & helpful customer success manager
Announcing new features & products in-app without the need for developers - awareness & getting users curious & engaged
Giving users guidance & tips on how to use a feature effectively when they need it
Being able to survey customers quickly & get feedback
Supportive & helpful customer success manager
What do you dislike about the product?
Gain meaningful insights from reporting and analytics - eg would like to get more easily the time it takes to complete an action from sign up
No central place to manage and edit templates
Design editor can be a little too technical for some users & time consuming to get right
User-triggered engagements - ability to add them where you want them in the style you want
No central place to manage and edit templates
Design editor can be a little too technical for some users & time consuming to get right
User-triggered engagements - ability to add them where you want them in the style you want
What problems is the product solving and how is that benefiting you?
User awareness & engagement with new features
Announcing events and releases
User feedback and satisfaction
Announcing events and releases
User feedback and satisfaction
PX, I Love You!
What do you like best about the product?
The level of detail it provides us to understand our customers' behavior, the usage of our platform, the improvements we can make on promoting certain sections, etc. We have also really taken advantage of the connection between Gainsight PX and NXT, which has taken our communication with our customers to a new level.
What do you dislike about the product?
We have requested certain feature requests of what we would consider are nice-to-haves but nothing that is really a blocker for us to do what we need to do and get the data we need. Sometimes there are some data inaccuracies, however, they have an amazing support system who does their best to easily resolve our challenges.
What problems is the product solving and how is that benefiting you?
Without Gainsight PX it would be much harder to grasp how our tool is being used, which sections are being visited the most and least, what actions the users are taking, etc. This data really elevates our conversations with our customers as we are able to pinpoint certain areas for improvement, give recommendations on best practices, etc.
Feature rich product
What do you like best about the product?
Can do just about everything we need in one place. Engagements, surveys, tracking, etc.
What do you dislike about the product?
Can be tricky to set up and takes some time and expertise to do
What problems is the product solving and how is that benefiting you?
PX helps us surface product data to our customer team, in-app engamgents and communications, and surveys.
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