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Excellent Software!
What do you like best about the product?
It's an excellent tool to build customer engagement with a great dashboard.
What do you dislike about the product?
Nothing necessarily, maybe add more capabilities.
What problems is the product solving and how is that benefiting you?
Driving up customer engagement and improving software scalability as the company grows.
Efficiency is super important
What do you like best about the product?
The efficiency of all the great features that comes with it. Also the analytics that you receive is amazing. It is a great website and easy to navigate.
What do you dislike about the product?
I don’t like that it’s a subscription. I don’t like to subscribe to things and be tied down.
What problems is the product solving and how is that benefiting you?
It’s made my work way easier and has improved profits.
Recommendations to others considering the product:
Really great and highly recommend
Great place for product experience
What do you like best about the product?
they way it operates and provides solutions
What do you dislike about the product?
I wish it should be more presice and upfront about its terms
What problems is the product solving and how is that benefiting you?
No problems ,mostly all of them are benifits
Recommendations to others considering the product:
Nothing yet
Great product for Product managers
What do you like best about the product?
It is a must-have product for all the product managers in their tool kitty. The best thing about the app is that you get at one place everything you need to measure and improve product experience.
What do you dislike about the product?
Nothing as such till now. Working perfectly well for us
What problems is the product solving and how is that benefiting you?
1. Sending product announcements to customers
2. Measuring product experience
2. Measuring product experience
Customized onboarding for developers and non-developers alike
What do you like best about the product?
The ease of getting started was great, but the relationship with the team and assistance provided initially and ongoing is exemplary.
What do you dislike about the product?
Minor limitations on data extraction, for which the team is working to resolve and nearing a solution.
What problems is the product solving and how is that benefiting you?
We've used Gainsight PX to solve workflow orientation and abandonment across multiple product lines.
User Analytics, Product Statistics and Marketing tool combined in one
What do you like best about the product?
Gainsight PX is a very intuitive tool and really helps us to better understand our customers. It's super easy to drill down on user statistics, and spot trends or bottlenecks. Thanks to the Engagement functionality, we can quickly create in-app notifications, questionnaires or emails and see the direct impact of these engagements by looking at the statistics.
Also, support is great. We have a customer success manager who is very helpful and responsive.
Also, support is great. We have a customer success manager who is very helpful and responsive.
What do you dislike about the product?
Nothing really. A direct integration with Marketo would be good to have, now we're syncing user data through SalesForce but ideally, we can directly pull user activity data into Marketo.
What problems is the product solving and how is that benefiting you?
The main benefit is that we can now see how customers use our Apps, at scale. The engagement functions help us to directly act on that. This helps to improve onboarding and retention rates. Also, we now have a continuous customer feedback loop through recurring NPS questionnaires.
Ease of use and superior support!
What do you like best about the product?
I like the ability to drill down into data sets which I was unable to do with my previous provider. Also, the customer service is white glove.
What do you dislike about the product?
I can't say I have come across anything I dislike. My team is in the platform more than I am but I never hear complaints from them nor do I see any frustrations coming from them after they have completed tasks in the platform.
What problems is the product solving and how is that benefiting you?
In short; capture churn indicators, measure product and feature adoption, NPS, on the fly in-product notifications, user behavior.
Recommendations to others considering the product:
Get a trial and try it out, it's worth your time
Switching to Gainsight PX was a great choice.
What do you like best about the product?
Coming from Pendo software Gainsight PX has been a breath of fresh air. Our primary contact Angelo Matheou is great and is always very responsive to our e-mails and questions. Our previous experiences generally involved multiple calls with Pendo reps and weeks would pass before we maybe would get the answer to our platform questions.
The second difference I've noticed is how slick the UI looks. The UI is above and beyond where our previous solution was at and we've only begun to dig into the analytics. We are excited to get the rest of our CS team into the platform so they can begin to uncover insights about their book of business and apply those findings to reduce churn and increase our internal customer satisfaction awareness.
The third thing that I was impressed with was the different levels of analytics that are available in the platform. One of our biggest gripes with Pendo was the inability to really dig down into the analytics and we often felt like our hands were tied when trying to understand our own data in their platform. Even though we are just starting to leverage some Gainsight PX's analytics it is already clear that we have many more options and control over our reports.
The second difference I've noticed is how slick the UI looks. The UI is above and beyond where our previous solution was at and we've only begun to dig into the analytics. We are excited to get the rest of our CS team into the platform so they can begin to uncover insights about their book of business and apply those findings to reduce churn and increase our internal customer satisfaction awareness.
The third thing that I was impressed with was the different levels of analytics that are available in the platform. One of our biggest gripes with Pendo was the inability to really dig down into the analytics and we often felt like our hands were tied when trying to understand our own data in their platform. Even though we are just starting to leverage some Gainsight PX's analytics it is already clear that we have many more options and control over our reports.
What do you dislike about the product?
Honestly there isn't much so far. Talking with Angelo we are aware that there are going to be additional changes to account level reporting which we are looking forward to. I would like to have the ability to add more features to the query builder but I understand that these are probably in place for UI performance/rendering considerations or better places in the platform to achieve the same result that I'm not aware of yet.
What problems is the product solving and how is that benefiting you?
We are primarily using Gainsight PX for product adoption, feature usage statistics and user level analysis. Unfortunately since we are a smaller company we haven't had as many opportunities to really flex Gainsight PX's muscles due to being stretched thin, but we are beginning to dig in and we are already impressed. One thing that I really liked and have been able to leverage was the notification and alerts feature. The streamlined process makes getting messages to those that matter in time sensitive situations as easy as possible.
Recommendations to others considering the product:
Gainsight PX's platform makes it easier to do what you want. From aggregating insights about your book of business, product usage analysis, and in product messaging, everything is easier in Gainsight's platform vs the competition. Our team's only regret is that we didn't switch to Gainsight PX sooner.
Excellent tool!
What do you like best about the product?
Ease of use. Fast time to value. Product led growth driven. Excellent customer support.
What do you dislike about the product?
It takes some time to get to understand the product mapper, but don't worry, it is very easy after that.
What problems is the product solving and how is that benefiting you?
In product guides, sliders and instructions. Increase of in product engagement and less churn.
Powerful way to facilitate product experience and analytics
What do you like best about the product?
Very slick and easy to use platform. Easily integrated into our product to allow us to start building product experiences and measuring/tracking. Onboarding was quick & time to value was immediate.
What do you dislike about the product?
Nothing as of yet! So far everything has been very smooth and easy.
What problems is the product solving and how is that benefiting you?
Enhance our product's robustness around user experience within the product. Facilitate driving of the product experience not by engineers but through content, messaging, and swim lanes developed by marketing, product, and customer success. Analytics measurement is easily accessible both within the product and for integrating back into our systems
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