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Amazing tool for designers and product managers
What do you like best about the product?
I really appreciate the user-friendly and intuitive interface. It helps to create user onboarding flows with pre-ready widgets and trace user behaviors as a product-led software. Strongly recommend for SaaS companies.
What do you dislike about the product?
Could be easier to analyze some use cases, correlating with behaviors and data. We had some pain points to generate specific actions inside our product, as activations and engagement.
What problems is the product solving and how is that benefiting you?
We can create easily onboarding flows and generate a large amount of data. It helps to create solutions without necessarily code something or use our developers team to ship new tests.
Great for onboarding help within your product!
What do you like best about the product?
We love all the customization that you can put into your engagements, and the hands-on help we've gotten from the team has been invaluable (thanks, Angelo and Alex!). We also love that we can look into how and how often our customers are using various features of our product. We just released a new feature and can already see that it's been super popular with our customers - Gainsight allowed us to see that!
What do you dislike about the product?
There is so much to the platform that I don't know about. I know that Gainsight does a lot, but I've only ever used the part of it that I've been trained on. I wouldn't say I dislike anything, but more that I just don't know the value in the other areas of the product.
What problems is the product solving and how is that benefiting you?
A lot of our users will start using our product after their agency has already been trained, so they're basically coming in blind. Gainsight has allowed us to see where users are getting stuck, and in turn create engagements that will help them along the way. The less confused the customer, the happier they will be in the long run and the more likely they are to continue using our product!
A promising start
What do you like best about the product?
- The integration of product analytics and actions.
- The ability to integrate with our system of record via Gainsight PX's API
- The ability to email users directly from Gainsight PX
- The new templating features that allow the equivalent of mail merge capabilities in pop-up dialogs
- The ability to integrate with our system of record via Gainsight PX's API
- The ability to email users directly from Gainsight PX
- The new templating features that allow the equivalent of mail merge capabilities in pop-up dialogs
What do you dislike about the product?
APIs for key functions have yet to be made public, which has slowed us down a bit. For example, I want to know instantly when a new survey has been submitted but instead I've had to manually download CSV files of results.
The WYSWIG HTML editor is hit or miss. This seems like it should be a solved problem.
The WYSWIG HTML editor is hit or miss. This seems like it should be a solved problem.
What problems is the product solving and how is that benefiting you?
We are trying to understand product usage and combine that with information with our System of Record to drive user behavior, introduce users to new capabilities or offerings, and better communicate with our users directly within product. This has been driven primarily by my team so far (Product Management) but we are in the process of expanding that to cover the needs of Customer Success, too.
Recommendations to others considering the product:
Be vocal about your needs because Gainsight (and Aptrinsic before that) have been very responsive and accommodating of our needs.
Gainsight PX has definately helped us gain sight into our users
What do you like best about the product?
We moved to Gainsight PX from Pendo and have enjoyed the move. Customer success at Gainsight has been extremely helpful in getting up and running in minimal time. My favorite things are the dashboards, ability to follow our users through the app and the customer engagements.
What do you dislike about the product?
Transitions from Pendo, Gainsight deploys the engagements different than Pendo. It was not a huge hit but took time to get used to. They are just adding the Knowledge Center Bot, which we need for our help system.
What problems is the product solving and how is that benefiting you?
Getting the latest greatest news to our users on new features and increasing adoption of those. Also, to find the users who have not been using the app and bring them back.
Recommendations to others considering the product:
Great product experience and user analytics platform
A great tool for lean, efficient teams looking to dive into user metrics and retention efforts
What do you like best about the product?
This product was made with product managers and growth teams in mind. From user adoption metrics, integration like support sites and Salesforce, and easy engagements make this an easy sell for companies that are product driven.
What do you dislike about the product?
Close to none! I wish there was more documentation. Since the Gainsight acquisition, the release notes and documentation has definitely improved!
What problems is the product solving and how is that benefiting you?
The analytics and engagements have been such a great win for us on the Product and general company performance side. We spend less time wondering and instrumenting and more time on hypothesizing our next product feature or growth experiment. A surprising benefit has been everyone wants to see Path Analyzer when it comes to feature adoption.
Recommendations to others considering the product:
This is a great product that far exceeds expectations when you're configuring things outside of a POC. You also don't need endless cycles or run through professional service hours to get you and your team onboarded.
Gainsight PX
What do you like best about the product?
I like all of the account alerts, management, collaboration etc. It offers support training and guidance throughout. Cuts down on data entry. The software is easy to use and was highly efficient for filing and keeping up with loads of information.
What do you dislike about the product?
I don't really have any cons to add about the software myself but I hear it was expensive. I suppose a complaint that did not directly affect was the high price of software. Again though no real complaints from me personally.
What problems is the product solving and how is that benefiting you?
I personally cant say that I have solved any problems besides the ease of cutting down on data entry.
Recommendations to others considering the product:
From what I hear it a get what you pay for kind of software. It can be expensive but worth the money spent.
Innovative solution - solves a problem nothing else has
What do you like best about the product?
GPX flips this market on its head, in my opinion.
Many of in-app engagement solutions do not also offer analytics - or they offer analytics about the engagements only, not the actual product. GPX flips that paradigm by basing the engagements off of the product analytics. Rather than shooting off engagements into the dark, you can ensure that what users see is timely and relevant to them.
Many of in-app engagement solutions do not also offer analytics - or they offer analytics about the engagements only, not the actual product. GPX flips that paradigm by basing the engagements off of the product analytics. Rather than shooting off engagements into the dark, you can ensure that what users see is timely and relevant to them.
What do you dislike about the product?
It takes a significant time investment to get started if you really want to do it effectively. That said, once your Product Mapper is up and running, you can start doing data discovery right away.
What problems is the product solving and how is that benefiting you?
The primary business problem we are seeking to solve with GPX is scalable user onboarding and adoption. We know that people learn better by doing, so what better way to onboard users than to have them guided through the product step by step? Users can quickly find value rather than wandering around in the product and abandoning.
One of the main benefits we have realized is the ability to understand, on the whole, what users are doing in our product. This helps us understand what questions to ask next and make better decisions.
One of the main benefits we have realized is the ability to understand, on the whole, what users are doing in our product. This helps us understand what questions to ask next and make better decisions.
Recommendations to others considering the product:
-Product team: get aligned with Customer Success
-Customer success: get aligned with your product team
-Make sure to include at least a consultant from your development group.
-Customer success: get aligned with your product team
-Make sure to include at least a consultant from your development group.
Gainsight PX eperience
What do you like best about the product?
Gain insight into the data and streamline the workflow have helped me to be more productive and save time
What do you dislike about the product?
I am not sure about the security of the data. The system will require a high level of training, the cost has to be more acceptable.
What problems is the product solving and how is that benefiting you?
Capture customer goals and develop joint Success Plans to achieve them. Help your team guide customers to their desired outcomes, then easily share progress toward these goals directly with the customer.
Great product for increasing user engagement and simplifying on-boarding
What do you like best about the product?
I like the flexibility to create new engagements, the sophistication of the engagements rules, beautiful design, powerful analytics, gives power to customer success and product teams with zero coding. AMAZING team, very innovative and keep introducing awesome features.
What do you dislike about the product?
Nothing I can think of, they bundled great capabilities into one platform.
What problems is the product solving and how is that benefiting you?
Reducing friction during the onboarding by providing in-app engagement right when and where the user needs it. Improve customers engagement by creating dedicated segmented campaigns and engagement. Full visibility into how our customers are using the product so we can improve and build on success. Increasing adoption while reducing support costs.
Product Growth made easy!!
What do you like best about the product?
What I like most about gainsight is that they make it SO EASY for growth in product decisions, engagements, and investments. Everything is timely, clear, and easy to use. It shows me data driven info about users and accounts and even has relevant user feedback!!
What do you dislike about the product?
One thing I dislike is that the resources are sometimes hard to find. There are 68 pages (which is great) but it's hard to find specific ones sometimes. A search bar for resources would be great.
What problems is the product solving and how is that benefiting you?
It has allowed me to take all of my customer data (engagement, feedback, insights, outcomes etc...) And see growth in every area. This helps me plan, see what is working and what's not for my customers.
Recommendations to others considering the product:
This is one of the best customer success platforms out there. I am new to all of this and Gainsight makes growth easy, manageable, and quick!
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