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Great Product with even a better team to work with
What do you like best about the product?
GAinsight PX is a great and fun tool to work with.
The CS and support team are really great and very responsive.
The CS and support team are really great and very responsive.
What do you dislike about the product?
The UI is not consistent, and it changes from feature to feature.
For our tool, the mapping is not easy and need lots of help from the support team, who always help.
For our tool, the mapping is not easy and need lots of help from the support team, who always help.
What problems is the product solving and how is that benefiting you?
Introducing new features
Adoptions
Planning to use - funnels
Adoptions
Planning to use - funnels
Tool any app need
What do you like best about the product?
let me know how users act in my app
help new users with onboarding
help new users with onboarding
What do you dislike about the product?
better UI, specially for creating user journeys
What problems is the product solving and how is that benefiting you?
easy onboarding
improve ux in my app
improve ux in my app
Recommendations to others considering the product:
try it!
Rebuilding customer success
What do you like best about the product?
Have found the product to be easy to use as a whole. Has helped understand what the customers are thinking, needing, and how we can do better. Like the ability to automatically follow up to customer's after they have responded to the initial NPS survey. Like that we can roll out other options as needed.
What do you dislike about the product?
Would like to have better documentation, in order to do more on my own, without having to disturb my technical resources
What problems is the product solving and how is that benefiting you?
Better understanding customers and their needs
Recommendations to others considering the product:
Make sure you understand what the application can do and what it cannot do.
Friendly interface that helps drive visibility into the user's behaviors of our product
What do you like best about the product?
Gainisght PX has a lot of depth in the tool set to leverage. There is individual user reporting, account level reporting, custom segments and more... the list goes on.
The retention analysis tool is also great because we can measure the percentage of users that log into our tool and then the drop off point at each subsequent week. We've been able to take a quantitative approach to see when we conduct user trainings, webinars and more; how that's effected usage and retention as a result.
GPX creates a standard dashboard with all the relevant usage metrics you're going to want to see out of the gates. Furthermore, you can customize and create your own custom dashboard. This is HUGE because you can really tailor the metrics you want to see and built your own. I think it also plays into the depth that PX has and being able to make a custom dashboard really distills the data you're looking at.
The in-app engagements module helps us communicate with users via in-app. You can use one of their pre-made templates or customize your own branding, theme and messaging.
The retention analysis tool is also great because we can measure the percentage of users that log into our tool and then the drop off point at each subsequent week. We've been able to take a quantitative approach to see when we conduct user trainings, webinars and more; how that's effected usage and retention as a result.
GPX creates a standard dashboard with all the relevant usage metrics you're going to want to see out of the gates. Furthermore, you can customize and create your own custom dashboard. This is HUGE because you can really tailor the metrics you want to see and built your own. I think it also plays into the depth that PX has and being able to make a custom dashboard really distills the data you're looking at.
The in-app engagements module helps us communicate with users via in-app. You can use one of their pre-made templates or customize your own branding, theme and messaging.
What do you dislike about the product?
There are some additional filter rules that would be helpful if added into the product. This is expected though as this tool is intended to solve most use cases and can't account for edge cases customers might have. There team has been great in listening and showing an interest in taking action on my feature recommendation so I'm hopeful it'll be in the product soon.
What problems is the product solving and how is that benefiting you?
Lack of visibility into our product, how customers are using it and being able to answer simple user behavior questions before walking into meetings with our customer. Since purchasing GPX, we've been able to solve each of these and more.
Recommendations to others considering the product:
I would recommend GPX to others. There team has been great in servicing us and ensuring we're seeing value. I've used other products that are in competition with GPX and I much prefer to use GPX for the depth, customizability and user friends interface.
Engagement and analytics in one tool
What do you like best about the product?
The ability to have analytics and engagement in one tool. For good targeting, you need good analytics, and PX offers that on a good level.
What do you dislike about the product?
The 10.000 cap on rows when exporting data can sometimes be limiting if you want to make a deeper analysis.
What problems is the product solving and how is that benefiting you?
Getting to know how our products is used, what features are not performing, and the ability to target/contact our customers based on that usage.
Recommendations to others considering the product:
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Powerful tool for sending personalized messages to users based on feature usage, and tracking it all
What do you like best about the product?
I like how we can trigger customer engagements by their usage of our app.
What do you dislike about the product?
I dislike the difficulty of needing to know the basics of coding to set up in app engagements, which required me (the marketing director) to use a lot of our development team's time. Still, it was not difficult overall, and well built.
What problems is the product solving and how is that benefiting you?
We have set up custom in-app tours of our product, which helps people learn how to use our app quickly.
Recommendations to others considering the product:
Good app for creating personalized customer engagements using email and in-app guides.
Very helpful to reach out to and manage customers
What do you like best about the product?
The capabilities to reach out to your customer with in app engagements are very helpful and easy to setup.
What do you dislike about the product?
In general the analytics is fine but sometimes the reporting filters are buggy and don't apply correctly.
What problems is the product solving and how is that benefiting you?
Its helped out a lot with being able to reach out to customers in a quick and easy manner.
Simple easy to use with lots of great functionality!
What do you like best about the product?
Mainly working in the Engagements part of Gainsight PX. I absolutely love the Knowledge Center Bot. The way it can be branded and customized to suit our company's look and the integration with Zendesk! I also greatly appreciate the responsiveness of both the Support Team and our CSM whenever we encounter an issue. They are quick to assist and get us back on track! Great Job Gainsight pX
What do you dislike about the product?
We have run into a couple of buggy things when building out the guides that have required a bit of some funky work arounds. Ultimately though, we were able to achieve what we need.
What problems is the product solving and how is that benefiting you?
We have not launch live with Gainsight PX yet however we look forward to the impact it will have in our Support Department. Our hope is by providing convenient self help tools to our clients, it will reduce the amount of tickets they need to submit to our support team.
Great Product and very easy to use
What do you like best about the product?
I like how easy it is to see product usage and slice and dice different accounts based on different criteria. The in app / email engagements are really helpful and useful to send targeted messages.
What do you dislike about the product?
As a Customer Success user it would be nice to have visibility as to which accounts are trending upward / downward, and what action items can be taken.
What problems is the product solving and how is that benefiting you?
When new features are added it is good to see the usage of these features and add engagements to push users toward these new pages.
Super important CS tool
What do you like best about the product?
I use Gainsight several times a day. It really helps me improve customers' adoption and responsivness. I love it!
What do you dislike about the product?
I would love to have a simple integration to our CRM
What problems is the product solving and how is that benefiting you?
It's a super useful tool to manage customers at risk and increase product adoption.
Recommendations to others considering the product:
Give it a try!!
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