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Powerful analytics and user engagement software - tricky to set up and use
What do you like best about the product?
- Across-the-board measurement of user engagement
- Single view of customer activity
- Integration with Gainsight CS, Salesforce etc
- Single view of customer activity
- Integration with Gainsight CS, Salesforce etc
What do you dislike about the product?
- Overly-complex UI
- Some features unintutive
- Slow page loading times (a lot of loading spinners)
- Some features unintutive
- Slow page loading times (a lot of loading spinners)
What problems is the product solving and how is that benefiting you?
- Promotion of new features and services in-app
- User feedback
- User feedback
Gainsight PX Review
What do you like best about the product?
Gainsight PX offers a large set of features that enables analyzing user behavior and customizing in-app engagements to enhance user experience and drive product adoption.
It is also a powerful analytics tool with advanced reporting capabilities which allows us to track and measure key metrics effectively.
It is also a powerful analytics tool with advanced reporting capabilities which allows us to track and measure key metrics effectively.
What do you dislike about the product?
During the implementation of Gainsight PX we found it has a steep learning curve.
Mapping our product within the platform was challenging, less intuitive than previous apps, and required significant time and effort.
Despite these challenges, the Gainsight support and Technical Account Management (TAM) teams, were very responsive and professional and did their best to help us achieve our goals.
Mapping our product within the platform was challenging, less intuitive than previous apps, and required significant time and effort.
Despite these challenges, the Gainsight support and Technical Account Management (TAM) teams, were very responsive and professional and did their best to help us achieve our goals.
What problems is the product solving and how is that benefiting you?
Gainsight PX addresses several key challenges we face in managing user engagement and driving product success.
Particularly in terms of onboarding and adoption, we plan to use the in-app guides, tooltips, and walkthroughs to build a structured onboarding process and help our new users navigate our product effortlessly.
Particularly in terms of onboarding and adoption, we plan to use the in-app guides, tooltips, and walkthroughs to build a structured onboarding process and help our new users navigate our product effortlessly.
Good Product Analytics and In App Engagements
What do you like best about the product?
You can track who is logging into your product and what they are doing in it.
It is also helpful for in-app engagements i.e. product announcements, guides or surveys.
It also has a bot in which you can get feedback for issues.
You get access to support team and to a Customer Success Manager.
It is also helpful for in-app engagements i.e. product announcements, guides or surveys.
It also has a bot in which you can get feedback for issues.
You get access to support team and to a Customer Success Manager.
What do you dislike about the product?
The integration between PX and Gainsight CS you'd expect this to be more seamless, not necessarily the integration but making the dashboards a bit easier.
We have found the integration difficult mainly due to our own problems but it would be nice to manually be able to edit account attributes rather than have to use a csv to upload data against accounts when mapping them isn't easy.
We have found the integration difficult mainly due to our own problems but it would be nice to manually be able to edit account attributes rather than have to use a csv to upload data against accounts when mapping them isn't easy.
What problems is the product solving and how is that benefiting you?
Are our features being adopted
Who is logging into the platform
In-app engagements, either to understand if they like using us, or to announce something or to guide users
KC bot to gather feedback or if support is needed
Who is logging into the platform
In-app engagements, either to understand if they like using us, or to announce something or to guide users
KC bot to gather feedback or if support is needed
Gainsight: Revolutionizing the world of Customer Success
What do you like best about the product?
- Our overall experience has been excellent. Gainsight has significantly streamlined our customer success processes
- The platform is user-friendly, with an intuitive interface that requires minimal training
- Seamless integration with Salesforce has been a game-changer for our team
- The platform is user-friendly, with an intuitive interface that requires minimal training
- Seamless integration with Salesforce has been a game-changer for our team
What do you dislike about the product?
Initially, The Gainsight product roll-out looked complex and tedious however with the help of their support team we were able to pull-off its implementation quite effectively
What problems is the product solving and how is that benefiting you?
- Customer Health Score feature allowed us to proactively address potential issues bwfore they escalate
- For improving Customer Relationships
-For streamlining the workflow of any customer engagement with the help of Gainsight - Playbooks
- Customisable Analytics Dashboard helps to get custom insights
- Lastly for running Customer Advocacy Program and running CS campiagns for collecting surveys and NPS
- For improving Customer Relationships
-For streamlining the workflow of any customer engagement with the help of Gainsight - Playbooks
- Customisable Analytics Dashboard helps to get custom insights
- Lastly for running Customer Advocacy Program and running CS campiagns for collecting surveys and NPS
Good tool for analytics and shoutouts.
What do you like best about the product?
Gainsight provides detailed insights into user behavior, allowing me to understand how users interact with our product at various stages.
My experience with Gainsight's support was exceptional. I recently encountered an issue, and Anusha and Pavansai was quick to assist and followed up diligently until the issue was resolved. This responsiveness and attention to detail were much appreciated.
My experience with Gainsight's support was exceptional. I recently encountered an issue, and Anusha and Pavansai was quick to assist and followed up diligently until the issue was resolved. This responsiveness and attention to detail were much appreciated.
What do you dislike about the product?
While Gainsight Product offers valuable functionalities, there's room for improvement in certain areas. For instance, the shoutout templates could benefit from more design flexibility. Additionally, some user interface elements, like styling adjustments in shoutouts, could be more user-friendly to avoid the need for manual CSS editing.
What problems is the product solving and how is that benefiting you?
Gainsight Product Experience simplifies the process of keeping users informed about new features and enhancements. The shoutout functionality allows me to quickly create and deliver messages directly within the product, ensuring users are aware of the latest improvements.
Gainsight PX for learning platform at Learnship
What do you like best about the product?
Gainsight PX is a very easy to use and implement analytics tool and coming from data analysis background, I think by far it is really the easiest one I have used in terms of understanding the data, making segments and utilizing the data behavior to build engagements on the top.
What do you dislike about the product?
Gainsight PX works exceptionally well when it is a single product and user journey but the documentation and ease of implementation for user journey in case of multiple touchpoints is a little cumbersome and not very well detailed.
What problems is the product solving and how is that benefiting you?
It has helped in past to understand what features are users using on learning platform. What user journey they are taking and how often and when do they drop off.
Relatively easy to use but can be overwhelming
What do you like best about the product?
Gainsight PX does a good job at user onboarding. The guides, tooltips and walkthroughs are relatively easy to use and customise. Once you get the hang of it, creating and publishing engagements doesn't take too long, especially when you take advantage of templates.
The data and analytics you get access to are also helpful.
The data and analytics you get access to are also helpful.
What do you dislike about the product?
While Gainsight PX has a lot of great features, there's a lot there and it can be overwhelming for new users to wrap their heads around. Setting things up initially and customising everything to suit what you want, takes time.
What problems is the product solving and how is that benefiting you?
We use Gainsight PX to help with customer onboarding and highlighting new product features.
Great outreach and analytics tool
What do you like best about the product?
GainsightPX allows for the quick and easy creation of engagements which help the user better understand the product, and my team better understand the user.
What do you dislike about the product?
There are occasionally obstacles with regard to audience logic/configuration.
What problems is the product solving and how is that benefiting you?
Gainsight allows us to quickly serve surveys and engagements which help us understand the things our users like/dislike.
Has def improved since we got a new CSM and Technical Support person
What do you like best about the product?
The analytics and being able to launch engagements directly in app without any dev assistance.
What do you dislike about the product?
Since Gainsight PX is so robust I often feel like I am not maxing out on all that it is capable of doing.
What problems is the product solving and how is that benefiting you?
being able to alert customer in-app in real time. Having real time analytics. work without having dev involvement.
Powerful tool for you who know what you're doing
What do you like best about the product?
Gainsight PX is great for customisation, and there's plenty of features and functionality. It takes some effort to get into, and there the Gainsight University together with excellent CSMs are crucial to get you off the ground. It also links very neatly to Gainsight CS which has been my main tool in the Gainsight Suite.
What do you dislike about the product?
It takes a little effort to get going. If you're new to the system you'll spend some time in the excellent Forum and going through the educational material before you feel settled and comfortable with the platform.
What problems is the product solving and how is that benefiting you?
The in-app user surveys have proven very useful for us to konw where to focus our resources on. Also to easily be able to pick up Usage data has been great!
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