Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Gainsight - CS

Gainsight | 1

Reviews from AWS customer

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

240 reviews
from

External reviews are not included in the AWS star rating for the product.

    Jeff K.

Use Gainsight PX to Engage with your Users

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
Gainsight PX excels at being able to tag individual features in your application and then learn who is using those features and how they get to them. Reports around adoption trends and frequency are fantastic for identifying and review your top features.
What do you dislike about the product?
Learning how to most effectively use the tool and to find the behaviors you are looking for has a steep curve. With our applications we have found it challenging sometime to link the proper UI elements to the events we are looking to track to get the most accurate insight into user journeys.
What problems is the product solving and how is that benefiting you?
We want to know the utilization of our platform and to engage specific user groups for feedback and product validation. We have been better equip to identify our power users and follow-up with them as well as engage with detractors who need improvements.

    Ruchita S.

Great tool for product metrics!

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
client product journey! Retention and user adoption metrics. Those are used and reviews before all our strategy meetings.
What do you dislike about the product?
There is bit learning curve and they do not have enough tutorials or "how to" articles to get started on your own.
What problems is the product solving and how is that benefiting you?
We are using it for Product and Product Marketing initiatives. It's a great tool to gain directional data before building strategies or just understanding the impact of your product

    Computer Software

In-app capabilities are a game-changer

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
The ability to launch in-app surveys, guides, and pop-ups has been a game-changer at our organization. There are a lot of possibilities in PX and we use it in conjunction with Gainsight CS for an even stronger platform. New features are implemented quickly and UX has improved since we came onboard
What do you dislike about the product?
Steep learning curve, localization process is tedious, support from CS could be improved
What problems is the product solving and how is that benefiting you?
Gainsight PX helps us communicate with customers in a more contextual, less intrusive way. We use it for marketing communications (ex: webinar and event promos), education/training (ex: new release info, feature walkthroughs), and surveys (NPS). Our webinar sign-ups and NPS survey responses have increased drastically.
Recommendations to others considering the product:
Make sure you have a couple of months to dedicate to setting up and playing around with PX before going live with a bunch of complex campaigns.

    Shakthivel M.

Easiest way to check customer adoption

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
In-depth analysis account by account, good integration to CS tool
What do you dislike about the product?
discrepancies in the numbers sometimes, need better filtering
What problems is the product solving and how is that benefiting you?
- product adoption for our CS and product teams

    Computer Software

Strong insights at your fingertips

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
Fantastic UI and valuable insights. Cannot imagine not having the details we have.
What do you dislike about the product?
Nothing. Really great UI and inuatuive. I get the information I need fast.
What problems is the product solving and how is that benefiting you?
We get client and user behavior. Without this, I would be lost in terms of defining engagement. Gainsight PX will be part of our health score.
Recommendations to others considering the product:
A wonderful user engagement tool.

    Education Management

Connecting with my customers in a way that is valuable

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
The knowledge center bot is a great way to provide communication to my customers in a way that is available to them when they need it.
What do you dislike about the product?
I'd love more options for customization with the line graph colors when building my dashboard widgets.
What problems is the product solving and how is that benefiting you?
I'm able to get update information out to my customers so they can use our enhanced features right away.

    Information Technology and Services

Comprehensive Analytics and Engagement Platform

  • March 23, 2021
  • Review provided by G2

What do you like best about the product?
Customization of the tool—dashboards, in-app engagements, product mapping/feature tagging. Great support documentation!
What do you dislike about the product?
Not great for Enterprise firms that host a suite of different products. If you're trying to report numbers up, getting a holistic view of all users across the enterprise/trends is difficult and time-consuming. There are some nuances with the user interface that are strange and unclear, although they are making some great updates to the UI, the overall UX could use some love.

Sometimes the support documentation is a bit vague or general when it needs to be more technical.
What problems is the product solving and how is that benefiting you?
Adoption metrics, user retention, in-app engagements, product NPS.

We've uncovered a lot of quantitative data around how our product is being used. Usage data can be the source of truth around product opportunities and when it comes time to sunset a product. Leveraging the NPS tool has helped us also benchmark the overall product experience amongst our different applications. In-app engagements have a major impact on NPS, especially onboarding! Onboarding vs no onboarding has on average increased the NPS score by 2-3 points/user

    Bruno P.

The only one platform that helps our business in a 360° view about product, user, usage.

  • January 04, 2021
  • Review provided by G2

What do you like best about the product?
The flexibility and possibilities in how to use and configure the plataform.
What do you dislike about the product?
Sometimes is quite difficult to understand all the features that is possibile to use and solve your problem
What problems is the product solving and how is that benefiting you?
- user flow
- user data/analytics
- company data/analytics
- engagements into our web and app aplications
- PLG

    Hospital & Health Care

Powerful tool but you really need a plan

  • December 23, 2020
  • Review provided by G2

What do you like best about the product?
Once we figured out how to get it to work it was really easy for the product team to use the tool to look at utilization.
What do you dislike about the product?
It took us a while to figure out how to get it to work.
What problems is the product solving and how is that benefiting you?
Our purchase of GainsightPX was for two reasons. Usage analytics and walkthroughs. We eventually got to a point where we are effectively getting the usage data we wanted out of the system. We still haven't really leveraged the walkthroughs. To be fair, this is more of an issue on our end. As referenced in the title of this review, you have to have a solid plan for how you are going to leverage the system and although it is easier than rolling your own it still takes time and resources to get value out of it.

    Telecommunications

Simple and powerful tool to give you insight how your product is used and to engage your customers

  • December 18, 2020
  • Review provided by G2

What do you like best about the product?
What I like the most is the ability to track feature adoption of our products and at the same time engage our customers according to their in-app behavior. The big plus is that the team is rolling out new features on a monthly basis and their roadmap is heavily influenced by the community requests.
What do you dislike about the product?
Sometimes the tool feels a bit unaligned between its elements. As the product manager of one element isn't in coordination with the PM from another element even though their elements share the same logic, however, on the front end you don't have the same options to chose from.
What problems is the product solving and how is that benefiting you?
We can finally see how our customers are using our products and what features do they find the most useful. It also gave us the ability to increase the feature adoption by timely triggering the in-app engagements for the specific cohorts.
Currently, we are in the process of building the Knowledge Center Bot which should help our customers have the most important guides and articles at their fingertips while they are using our products.
Recommendations to others considering the product:
Want to gain insight into how your customers are behaving in your product? You need Gainsight PX.

showing 181 - 190