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Great product for product analysis
What do you like best about the product?
I love the feature of a centralized view designed specifically for Customer Success Managers. Information has been clearly provided in a comprehensive way to see insights for decision making.
What do you dislike about the product?
Pricing seems to be expensive compared to other competing products such as Segment. Hope better pricing strategy can be provided to increase cost efficiency and competency.
What problems is the product solving and how is that benefiting you?
I am resolving website product analytics with Gainsight PX. I enjoyed its capability in connecting to product to obtain necessary data for product insight analysis.
Data Driven and Dynamic
What do you like best about the product?
So much information and the visual references that are possible allow you to act on items you wouldn't otherwise have access to.
What do you dislike about the product?
It can be challenging to find training information or documentation on what the different parts do or what the logic is. The home screen also can be busy and overwhelming.
What problems is the product solving and how is that benefiting you?
availability of product data and actionable information on what gaps we have
Learning New Skill
What do you like best about the product?
I have to attend more sessions to learn new skills up
What do you dislike about the product?
All good for the session .no word say Dislike
What problems is the product solving and how is that benefiting you?
I have to improve my confidence level to increase my knowledge for my career
I was able to extract some basic adoption insights for our CSM team. Had issues with data integrity.
What do you like best about the product?
The ability to access user/adoption data in CS and leverage in our CSM and automated workflows.
What do you dislike about the product?
Product mapper has proven to be tricky. We have to stay up-to-date on any URL changes and I can't seem to map specific elements. Would be nice to have some help on this from experts.
What problems is the product solving and how is that benefiting you?
Insight into user feature adoption that can power one-to-many service motions.
Excellent Product experience analytics tool
What do you like best about the product?
It has excellent product analytics features that help executives to understand how they can deploy product adoption and onboarding.
What do you dislike about the product?
This is a bit complicated and currently less clients are moving towards this. With time and with some improvements, this will be surely increased
What problems is the product solving and how is that benefiting you?
We use it for new product feature deployment and training.
Recommendations to others considering the product:
I strongly recommend this for those companies who have their product users of more than 100
A real shift in user experience customer satisfaction
What do you like best about the product?
- In-tool engagements & targeting
- Surveys (especially NPS)
- Knowledge bot to embed external knowledge sources
- User analytics
- Surveys (especially NPS)
- Knowledge bot to embed external knowledge sources
- User analytics
What do you dislike about the product?
Not much. Only some limitations in functionality, which are continuously closed.
What problems is the product solving and how is that benefiting you?
We proactively provide our users guidance, where we expect they need it. The information, what is needed where comes from user analyses we do in PX. We ask our users to rate us (NPS measurement), provide onboarding engagements and support them with the knowledge bot.
Gainsight for product roadmap and product analytics
What do you like best about the product?
I understand what's going on inside my product. I am able to create analytics reports, observe user flows and create various dasboards for stakeholders. Also occassionaly I have found it extremely useful for troubleshooting and QA tasks related with specific users in the system and understanding their flows.
What do you dislike about the product?
I want to be able to organize Analytics reports. More functionality regarding dashboard options and widgets. More refined and solid user experience while building customizable engagements(template editor). I want to be able to synthesize feature performace in reports somebody cvould annotations, descriptions and notes.
What problems is the product solving and how is that benefiting you?
Mainly identifying feature performance issues, overall product pain points, and understand user journeys.
Recommendations to others considering the product:
It is an excellent tool for product analytics. it demands an investment in instrumentation(depending your product though) but you will get a great deal of insights.
Love the quick and easy way of communication
What do you like best about the product?
Reaches to masses in one go.I can reach my 100 customers at once. It makes my work efficient.
What do you dislike about the product?
Sometimes looking for the names of customers gets tough.
What problems is the product solving and how is that benefiting you?
I do payment for follow-up through Gain sight. I also communicate announcements through it
Recommendations to others considering the product:
The best tool if you need to reach out to masses.
CUSTOMER SUCCESS MANAGER
What do you like best about the product?
PX allows me to gather great data points on my customers that lead to CTAs.
What do you dislike about the product?
There are multiple areas where sometimes you can only spend time leveraging and perfecting one.
What problems is the product solving and how is that benefiting you?
Understanding which feature of our product customers adopt better, increasing customer engagement, verifying logins are not shared, etc.
Recommendations to others considering the product:
Great tool to adopt if you are looking to learn more about your customer base.
Gainsight PX has some really nice features that I wasn't expecting
What do you like best about the product?
I like that it is reasonably easy to create a survey and launch to who I want, where I want, and how I want it to be. Once you get some results, it is relatively easy to comb through the responses, and you have some easy ways to customize it. The output from the surveys is presentable enough to share directly with stakeholders.
What do you dislike about the product?
I often forget where in the sidebar to go to see my active surveys that are running. It can be a bit of a challenge to create a survey if you're not doing it all the time. A lot of the UI is complicated because there is a lot you can do.
What problems is the product solving and how is that benefiting you?
We're using Gainsight PX to collect metrics for product satisfaction, customer loyalty, and experience issues. I've realized that this tool has been pretty valuable for collecting user feedback.
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