Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Gainsight - CS

Gainsight

Reviews from AWS customer

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

240 reviews
from

External reviews are not included in the AWS star rating for the product.

    Casey B.

Part of my one-stop-shop for CS insights

  • July 28, 2022
  • Review provided by G2

What do you like best about the product?
PX is a great tool that helps us visualize how and when clients are using our product. The ability to produce in-app messaging on product features or webinar invites has been key in increasing engagements with clients. One of my favorite things is the integration with Gainsight CS. The two together are a powerful combo in being proactive at identifying not only your at-risk customers but those sleeper Champions as well.
What do you dislike about the product?
There is a bit of a learning curve to everything the tool can do. After a few days of playing around with some specific things, I finally got the hang of it. The Support and the Community have been helpful, but dedicating more time to what I don't know will always be an ongoing project. Exciting things happening!
What problems is the product solving and how is that benefiting you?
Getting product usage data has been instrumental in creating/updating client messaging and engagement opportunities. PX and CS allow us to send messages to the correct users at the right time in their customer journey and not just blanket everyone. Additionally, NPS and CES surveys have been very helpful in determining the effectiveness of newly released product features and we're able to get date in real time.

    Public Safety

Game Changing Insights

  • July 06, 2022
  • Review provided by G2

What do you like best about the product?
Adoption Insights per user and by customer account. Retention analysis to show drop of in certain features. Identifying power users in each of our accounts to do outreach
What do you dislike about the product?
Set up takes time (but it's worth it). There was some work that needed to go into mapping the product to ensure we would get the insights needed. It did force us to clean up some of our own internal data
What problems is the product solving and how is that benefiting you?
Gainsight PX helps us identify areas of value for our customers. We learn what pain points they may be having, as well as what areas are providing the best experience
Recommendations to others considering the product:
It's worth the investment!

    Computer Software

Great Product, has most of what you need

  • July 06, 2022
  • Review provided by G2

What do you like best about the product?
I enjoy Gainsight PX because of how simple and easy it is to use. It is easy to create dashboards, dig into reports, and gather (and view) general data on an account and user level.
What do you dislike about the product?
I wish that Gainsight PX had more capabilities into granular data. Usage time is my biggest ask. There is data that is important to our company that we have to create a very custom solution or go without due to the current restraints of Gainsight PX.
What problems is the product solving and how is that benefiting you?
I am using Gainsight currently from a product and customer success perspective. I am using the software to capture general usage and adoption of new features as well as capturing valuable account and user data that can give us insights into general customer health. This includes collecting NPS surveys and directing our biggest promoters to G2.

    Paul B.

The engine behind our product and user insights.

  • July 06, 2022
  • Review provided by G2

What do you like best about the product?
Product mapping is super easy. We can also get the data out and into our Power BI for reporting alongside revenue and retention metrics.
Lots of good insights available in the dash for quick takeaways.
Engagements are awesome for driving walkthroughs, highlight functionalities, deliver release notes.
What do you dislike about the product?
No backfilling on text fields is a bummer, but understood. Wish there were more clear directions on how to better tag elements. Challenging to tag elements that live within a page-in-page experience where the button is "generic" and the URL remains the same.

Wish there was a bulk editor for engagements.
What problems is the product solving and how is that benefiting you?
We are able to quickly gain adoption metrics on new features, meaning we can make changes and get feedback in less time than ever. We are also able to report out to the business on customers at-risk, or not using core functionality.
Recommendations to others considering the product:
Have a plan for mapping features and keeping features up to date.

    Computer Software

Nice tool that allows you to get a lot of helpful insights

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
I like how all data is connected, so for example I can see who left each comment in the survey. There are a lot of insights and useful features that allow you to explore your product analytics, set up dashboards, etc.
What do you dislike about the product?
Very often I have to export all data to see it properly, I'd like to see more in the app.
Also, engagement localisation is a nightmare, you have to manipulate the code to make a simple survey translation, and it doesn't work properly.
What problems is the product solving and how is that benefiting you?
Product analytics and user research
Recommendations to others considering the product:
Try it out first to make sure if this is what you need.
This tool can do a lot of things but I'd say proper configuration is a key.

    Elie N.

GainSight PX review

  • June 12, 2022
  • Review provided by G2

What do you like best about the product?
The reporting capability is great. On a weekly basis, I access the reports and verify the increase of usage. I see the geographical location, the browsers used, how long users remain on the product, and what features they have used.

I like the interface
I like the choice
I like the colors
I like the reporting capabilities. I was very easily able to create a report that shows the non-internal users and their usage of the app, as well as their location and the browser they are using. Love it <3
What do you dislike about the product?
A better explanation of we can further leverage GainSight PX to have more insights would be useful. Give examples, maybe YouTube explanations, or others.

I need better explanations of all the options on the screen
There is a big dependency on the website itself. it would be good to have an installable API
What problems is the product solving and how is that benefiting you?
1- Understand what is the best time for system maintenance (by verifying when is the lowest usage in a week)
2- Understand the geographical location of users, so to provide a better performance of the SaaS system
3- Understand the supported browsers (Safari vs Chrome vs Edge vs Firefox)

Solves the problem of understanding users' interactions with our application
Insight PX answers the questions that we ask ourselves: Which browser are users using?

    Computer Software

Will Recommend, But I find the UI not intuitive.

  • June 10, 2022
  • Review provided by G2

What do you like best about the product?
We are able to extract the data we need, which is the most important matter. We are able to do analysis and act on it and adjust our plans accordingly, so far was highly beneficial.
What do you dislike about the product?
The UI, I find myself looking for where things are quite a lot. Even the initial flow to understand where I should navigate to get to the analytics tab is a bit too many clicks to me.
What problems is the product solving and how is that benefiting you?
We are right now reconstructing our app, we used Gainsight usage data to prioritize and measure feature adoption. We have changed our old app roadmap based on this data to apply improvements only for the highly used features.
Recommendations to others considering the product:
It is a good analytics tool, I just wish it was easier to use. We can get very valuable information out of it, I just wish the presentation would be more clear.

    Marketing and Advertising

A great experience so far

  • June 04, 2022
  • Review provided by G2

What do you like best about the product?
Getting insights into feature adoption and the usage patterns of our users is something that we can easily do now. The in-app engagements like dialog popups and the walkthrough guide have been very helpful for us. The platform is very easy to use and is assisting us in our journey of being a product-led company.
What do you dislike about the product?
I initially had a few issues with the engagements module since it was a little difficult to use and involved some CSS, but Gainsight introduced a very user-friendly version of it shortly after. Apart from this, data syncing between Gainsight PX and databases is something that I wish was easier to figure out without any technical assistance.
What problems is the product solving and how is that benefiting you?
Getting insights into feature adoption wasn't as straightforward for us before and the ability to segment users by their usage and accordingly take action has been extremely beneficial to us. Also, the fact that someone from a non-technical background can run in-app engagements on the platform has been amazing.

    Douglas C.

Gainsight PX Review

  • May 31, 2022
  • Review provided by G2

What do you like best about the product?
We like the KC Bot capabilities and ditributing the NPS in app.
What do you dislike about the product?
It lacks AI functionality within the KC Bot and the automated system mapper (suggestion mode) doesn't work all that well so we end up needing to do direct in-app mapping which is time consuming. We've also run into issues where the in-app mapper doesn't appear even though things are configured correctly on our end. Custom analytic report have a steep learning curve. compared to Gainsght NXT.
What problems is the product solving and how is that benefiting you?
Its allowing us to see trend in sytem usage.

    Megan S.

Gainsight PX is a game changer!

  • May 27, 2022
  • Review provided by G2

What do you like best about the product?
I'm an account manager and I love being able to check on my account's adoption!
What do you dislike about the product?
Better ways to filter and create graphs to use to sort data
What problems is the product solving and how is that benefiting you?
I'm able to see into my accounts and how they are adopting my solution. That is a game-changer when to the account manager role.
Recommendations to others considering the product:
Use it! It is so helpful.

showing 111 - 120