SOCi Platform
SOCi Inc.Reviews from AWS customer
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External reviews
3,580 reviews
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SOCi is so helpful
What do you like best about the product?
It is easy to use and very helpful when it comes to guiding you how to respond to your reviews and looking at competitor comparisons.
What do you dislike about the product?
I wish it would remind you if you haven't responded to a review in 24 hours.
What problems is the product solving and how is that benefiting you?
How to quickly respond to online reviews. This is helping our response time and brand reputation. Also, more visibility to any member feedback we have.
Helpful but difficult since functions are not integrated
What do you like best about the product?
It makes it easier to schedule out posts
What do you dislike about the product?
The posts cannot be customized per platform
What problems is the product solving and how is that benefiting you?
Pushes my posts to multiple social media platforms
Love it!
What do you like best about the product?
Easy to use and love the templates created to help respond to reviews. Also aesthetically pleasing to look at!
What do you dislike about the product?
Not sure I have anything negative to say about it.
What problems is the product solving and how is that benefiting you?
Solves time restraints that it takes to respond to reviews.
SOCI Review
What do you like best about the product?
Working with the team at SOCI has been a great experience. From the very beginning, the ease of integration with our systems made the onboarding process smooth and efficient. Dylan and Melissa have been outstanding always responsive, knowledgeable, and proactive. Their customer support consistently goes above and beyond, helping us troubleshoot issues quickly and offering guidance tailored to our needs. It’s clear they genuinely care about our success. We’re grateful for their partnership and look forward to continuing to grow with SOCI.
What do you dislike about the product?
There are a few areas where the platform could improve. Some features can feel a bit limited or unintuitive depending on the use case. However, the SOCI team has been receptive to feedback and continues to work on enhancements, which gives us confidence in the platform’s long-term value.
What problems is the product solving and how is that benefiting you?
SOCI is helping us solve the challenge of managing content across multiple social media platforms by streamlining the process into one centralized solution. It simplifies posting for both our corporate team and local teams, making it easier to stay consistent and aligned with our brand voice. The platform also offers helpful support and guidance when needed, along with accountability tools that allow us to track performance and engagement across accounts. Having everything in one place has saved us time, improved our workflow, and enhanced our overall social media strategy.
Soci Review
What do you like best about the product?
Very helpful easy to use and easy to respond to reviews.
What do you dislike about the product?
no easily connected to FB but able to work around that.
What problems is the product solving and how is that benefiting you?
review Ai reviews
Great
What do you like best about the product?
What I like best about SOCi is its strong focus on innovation and empowering multi-location businesses to manage their marketing more efficiently. The platform brings together social media, reputation management, listings, and localized content in one place — which saves a ton of time and helps brands maintain consistency across all locations.
I also really appreciate the company culture — the leadership is transparent, and the teams are collaborative and passionate about making an impact. SOCi genuinely listens to customer feedback and continuously improves its platform, which makes it feel like a true partnership rather than just a vendor relationship.
I also really appreciate the company culture — the leadership is transparent, and the teams are collaborative and passionate about making an impact. SOCi genuinely listens to customer feedback and continuously improves its platform, which makes it feel like a true partnership rather than just a vendor relationship.
What do you dislike about the product?
Some features have a learning curve, but the platform improves continuously.
“Occasional minor technical issues, though they’re addressed promptly.”
Reporting and analytics could be more flexible for advanced users.
Platform updates can sometimes require additional user training.
“Occasional minor technical issues, though they’re addressed promptly.”
Reporting and analytics could be more flexible for advanced users.
Platform updates can sometimes require additional user training.
What problems is the product solving and how is that benefiting you?
SOCi helps centralize and simplify multi-location marketing by bringing social media, reputation management, listings, and reviews into one platform. This saves time, improves brand consistency, and makes it easier to manage local engagement at scale.
Best Way to Plan Ahead
What do you like best about the product?
Easy use. I'm able to schedule post in the future, and not have to worry about doing it myself on the day. Very Hassle free.
What do you dislike about the product?
No dislikes at this moment of any of it's features.
What problems is the product solving and how is that benefiting you?
Filter not so great reviews, and providing kind, rasonable feedbacks to relay to upset clients.
Great for small business owners!
What do you like best about the product?
This platform is very user-friendly, allowing me to easily upload and schedule multiple posts. I’m able to handle all of my social media planning at the beginning of the month for the entire month, which saves me a lot of time. It’s one less thing to worry about during my busy schedule.
What do you dislike about the product?
There’s nothing I dislike—I love everything about it. The interface is user-friendly and navigation is straightforward, making it a pleasure to use.
What problems is the product solving and how is that benefiting you?
This tool has helped me manage both my planning and my social media presence more effectively.
Makes posting easy !
What do you like best about the product?
The platform provided a ready-made schedule along with suggested posts, both of which were simple to modify as needed.
What do you dislike about the product?
They have not been tailored to the specific hotel or location yet.
What problems is the product solving and how is that benefiting you?
I use this tool primarily for creating content and managing my social media accounts. It helps streamline my workflow and makes it easier to stay organized across different platforms.
SOCi for Property Management
What do you like best about the product?
I love how easy it is to add users into specific locations. It’s a pretty intuitive process, and all types of users are able to access the invites.
What do you dislike about the product?
It can be difficult knowing where some information is, and the full capabilities of what SOCi offers.
What problems is the product solving and how is that benefiting you?
Mainly review management and social media post scheduling.
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