SOCi Platform
SOCi Inc.Reviews from AWS customer
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Super easy to use and helpful with reaching all clients on many different platforms
What do you like best about the product?
Easy to navigate and user friendly. Easy to make your own creations for posts and schedule when you want them shared
What do you dislike about the product?
It was daunting at first to change over to Soci but it was so easy to learn and use. Love it
What problems is the product solving and how is that benefiting you?
Able to reach our clients on multiple platforms on one easy site
Soci is useful to manage your social media all in one place
What do you like best about the product?
Being able to respond to reviews and see them all in one spot
What do you dislike about the product?
It is not the most obviously user friendly, and took me a little bit to figure out how to use it.
What problems is the product solving and how is that benefiting you?
Being able to view and post to all social media from one location.
Qick and easy to use
What do you like best about the product?
I love that it is a quick and easy way to manage multiple social media accounts! I also love that you can search photos and company recommended posts.
What do you dislike about the product?
Not being able to make a post from my cell phone.
What problems is the product solving and how is that benefiting you?
Multiple people people managing social media posts and messages. It was confusing before having to go to different sites and post the same information. We also have the marketing team that can go in and schedule posts for us which is very helpful! I like that I can search recommended posts and approved photos that my company puts together to share on our social media accounts. It's great to know what posts get the most views so we can easily post more like that. It also makes it so easy to know when the best times to schedule the posts are.
Powerful Platform for Multi-Location Social Management
What do you like best about the product?
SOCI makes managing social media across multiple client locations easy and efficient. I love the ability to schedule, post, and monitor performance at scale. The built-in reporting is solid, and the local seo and review management tools are extremely helpful for agencies like ours managing home service brands. The ui is intuitive, and support has always been responsive.
What do you dislike about the product?
Some of the features can feel a bit limited without upgrading to a higher-tier plan. Integrations with certain platforms can be a bit clunky, and reporting customization could be more flexible. Also, sometimes load times are slower than I’d expect when managing my nearly dozen accounts.
What problems is the product solving and how is that benefiting you?
SOCi helps us manage social presence and reputation across dozens of pest control and home service clients. It eliminates the chaos of logging into multiple platforms and streamlines social scheduling, customer engagement, and review response in one dashboard. This has saved our team hours every week and improved consistency across all our local brands.
Really Convinient
What do you like best about the product?
Is super easy to use, it makes the job 10 times easier, especially if I have to go for several days or weeks, I can leave everything ready with no worries.
What do you dislike about the product?
The only thing that confuses me is when I have to click on the option AM or PM to schedule the time, it always looks like the opposite.
What problems is the product solving and how is that benefiting you?
Is helping our school to create social media posts in a more efficient way.
I have heard the algorithm does not recognize SoCi posts as well.
What do you like best about the product?
It is easy to use and I like the preface of the platform
What do you dislike about the product?
The issue with algorithm as I mentioned above
What problems is the product solving and how is that benefiting you?
It is easy to schedule social media posts and allow things to run automatically once scheduled.
More class engagement would be good, such as questions throughout or after, otherwise it was great!
What do you like best about the product?
I love that SOCi is a cross platform tool, that allows the user not only access, but very flexible scheduling for each platform. Editing is incredibly simple, allowing the user to include their designs or create new ones when using SOCi's editing tools. I really like how often or seldom you may post across platforms when using the calendar. I love how everything is cohesive, and tightly put, so moving from one section to the next is easy, allowing for a steady work flow. I can do a lot with SOCi, integrating my ideas with the editing tools is a very smooth process. Implementing my ideas took some time to get used to, but once familiar with all SOCi has to offer; bringing my ideas to life became a breeze. If I ever run into a snag I know I can count on the customer support!
What do you dislike about the product?
I don't know if anything is the "least helpful", but there is a lot to learn when just getting started. Perhaps if there was a SOCi booklet broken down into sections, that would certainly help for anyone just getting started. So they can learn at their own pace and read whenever they're away from the desktop. I can see it being difficult for someone getting side-tracked or lost when using SOCi for the first few times. A booklet would definitely help when it comes to new users combining their ideas with SOCi's scheduling/editing tools in order to easily manage their social media platforms. Make it happen, PLEASE!!! YOU CANN DO ITT!!!
What problems is the product solving and how is that benefiting you?
It helps with marketing our property, and keeping up with any of our partners.
Soci Posts
What do you like best about the product?
That I can go onto the scheduler and schedule social media posts that will automatically post for me and I don't have to think of content to create. It's really user friendly and easy to use
What do you dislike about the product?
I wish I could link my personal instagram page
What problems is the product solving and how is that benefiting you?
Time saver and provides great content for me to post
Solid Reputation Management Platform for Multi-Location Retail
What do you like best about the product?
SOCi makes it easy to monitor and manage customer reviews across dozens of store locations from a single dashboard. It saves us a ton of time by consolidating Google, Facebook, and Yelp reviews and allows our team to quickly respond with approved, on-brand replies. The ability to track sentiment and performance trends over time is helpful for internal reporting and training.
What do you dislike about the product?
The interface can feel a little dated and clunky at times, and reporting customization is somewhat limited. I’d love to see more robust integrations and real-time alerts, especially for high-priority negative reviews. Some users on our team also wish the mobile experience was more refined.
What problems is the product solving and how is that benefiting you?
SOCi helps us monitor and manage customer reviews across 40+ retail locations, which would be nearly impossible to do manually. It allows us to stay on top of our reputation, identify trends in customer sentiment, and quickly respond to both positive and negative feedback. This has improved our customer service, team accountability, and overall brand trust.
LOVE IT !
What do you like best about the product?
I love that I can schedule my post at anytime and how great it works with Canva.
What do you dislike about the product?
I don't dislike anything, I think it is a great tool.
What problems is the product solving and how is that benefiting you?
helps with time management.
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