SOCi Platform
SOCi Inc.Reviews from AWS customer
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Great Platform
What do you like best about the product?
It has helped us keep our residents informed and engaged about events, as well as connect with future residents.
What do you dislike about the product?
There is nothing we dislike about SOCI. The only thing we wish for is the ability to connect with TikTok, so we could engage even more.
What problems is the product solving and how is that benefiting you?
We have not experienced any issues so far.
Convenient for Social Media Planning!
What do you like best about the product?
It's very convenient to schedule posts out and drag posts from other libraries. I like how you can see customer feedback/support/reviews as well.
What do you dislike about the product?
When I schedule posts, the time of the post always changes when I am dragging it from another library, which can get frustrating as I manually have to fix the scheduled time. The layout is also slightly confusing because there are so many features, I feel like I am not utilizing Soci to it's full potential.
What problems is the product solving and how is that benefiting you?
I wouldn't say SOCi is solving any business problems. Corporate schedules a bunch of posts and I will occasionally log in when sharing something to multiple locations.
My Experience with SOCi has been an overall positive experience!
What do you like best about the product?
I like how the landing page provides a well rounded snapshot of valuable information related to your connected socials and their engagement with customers/clients. I especially like the AI generated prompts for replying to reviews as sometimes, it provides a better way to say what I was already wanting to say.
What do you dislike about the product?
Thus far, I have not discovered any true "dislikes" as the platform serves all the uses I have which is tracking social media and other platform reviews and interactions.
What problems is the product solving and how is that benefiting you?
It is doing a great job at providing professional and proper AI responses for customer reviews on public platforms. I am not always the best as thinking of the MOST thoughtful response I can give to positive OR negative reviews, and the AI responses help me immensely. Saving me time from overthinking a simple task.
SOCi is so helpful
What do you like best about the product?
It is easy to use and very helpful when it comes to guiding you how to respond to your reviews and looking at competitor comparisons.
What do you dislike about the product?
I wish it would remind you if you haven't responded to a review in 24 hours.
What problems is the product solving and how is that benefiting you?
How to quickly respond to online reviews. This is helping our response time and brand reputation. Also, more visibility to any member feedback we have.
Helpful but difficult since functions are not integrated
What do you like best about the product?
It makes it easier to schedule out posts
What do you dislike about the product?
The posts cannot be customized per platform
What problems is the product solving and how is that benefiting you?
Pushes my posts to multiple social media platforms
Love it!
What do you like best about the product?
Easy to use and love the templates created to help respond to reviews. Also aesthetically pleasing to look at!
What do you dislike about the product?
Not sure I have anything negative to say about it.
What problems is the product solving and how is that benefiting you?
Solves time restraints that it takes to respond to reviews.
SOCI Review
What do you like best about the product?
Working with the team at SOCI has been a great experience. From the very beginning, the ease of integration with our systems made the onboarding process smooth and efficient. Dylan and Melissa have been outstanding always responsive, knowledgeable, and proactive. Their customer support consistently goes above and beyond, helping us troubleshoot issues quickly and offering guidance tailored to our needs. It’s clear they genuinely care about our success. We’re grateful for their partnership and look forward to continuing to grow with SOCI.
What do you dislike about the product?
There are a few areas where the platform could improve. Some features can feel a bit limited or unintuitive depending on the use case. However, the SOCI team has been receptive to feedback and continues to work on enhancements, which gives us confidence in the platform’s long-term value.
What problems is the product solving and how is that benefiting you?
SOCI is helping us solve the challenge of managing content across multiple social media platforms by streamlining the process into one centralized solution. It simplifies posting for both our corporate team and local teams, making it easier to stay consistent and aligned with our brand voice. The platform also offers helpful support and guidance when needed, along with accountability tools that allow us to track performance and engagement across accounts. Having everything in one place has saved us time, improved our workflow, and enhanced our overall social media strategy.
Soci Review
What do you like best about the product?
Very helpful easy to use and easy to respond to reviews.
What do you dislike about the product?
no easily connected to FB but able to work around that.
What problems is the product solving and how is that benefiting you?
review Ai reviews
Great
What do you like best about the product?
What I like best about SOCi is its strong focus on innovation and empowering multi-location businesses to manage their marketing more efficiently. The platform brings together social media, reputation management, listings, and localized content in one place — which saves a ton of time and helps brands maintain consistency across all locations.
I also really appreciate the company culture — the leadership is transparent, and the teams are collaborative and passionate about making an impact. SOCi genuinely listens to customer feedback and continuously improves its platform, which makes it feel like a true partnership rather than just a vendor relationship.
I also really appreciate the company culture — the leadership is transparent, and the teams are collaborative and passionate about making an impact. SOCi genuinely listens to customer feedback and continuously improves its platform, which makes it feel like a true partnership rather than just a vendor relationship.
What do you dislike about the product?
Some features have a learning curve, but the platform improves continuously.
“Occasional minor technical issues, though they’re addressed promptly.”
Reporting and analytics could be more flexible for advanced users.
Platform updates can sometimes require additional user training.
“Occasional minor technical issues, though they’re addressed promptly.”
Reporting and analytics could be more flexible for advanced users.
Platform updates can sometimes require additional user training.
What problems is the product solving and how is that benefiting you?
SOCi helps centralize and simplify multi-location marketing by bringing social media, reputation management, listings, and reviews into one platform. This saves time, improves brand consistency, and makes it easier to manage local engagement at scale.
Best Way to Plan Ahead
What do you like best about the product?
Easy use. I'm able to schedule post in the future, and not have to worry about doing it myself on the day. Very Hassle free.
What do you dislike about the product?
No dislikes at this moment of any of it's features.
What problems is the product solving and how is that benefiting you?
Filter not so great reviews, and providing kind, rasonable feedbacks to relay to upset clients.
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