SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easy-to-use platform that simplifies social media management
What do you like best about the product?
I've been using SOCI for posting real estate-related content. What I like most is the ability to set everything up in advance—no more scrambling for last-minute posts! Scheduling is seamless and intuitive, which lets me stay consistent across multiple platforms without the stress.
The tool itself is incredibly easy to use, even for those who aren't tech-savvy.
The tool itself is incredibly easy to use, even for those who aren't tech-savvy.
What do you dislike about the product?
I wish it had more content to choose from.
What problems is the product solving and how is that benefiting you?
Less time consuming and it goes to all my social media accounts at one time
Good social media manager
What do you like best about the product?
Extensive Multi platform support and analytics
What do you dislike about the product?
limited text length and uploading pictures should be easier
What problems is the product solving and how is that benefiting you?
marketing
SOCi is easy to use and navigate, and has multiple ways to view information.
What do you like best about the product?
I like that we can use the AI generated response and bulk responses. This is helpful in answering a lot of reviews. I do wish there were more options in these responses. I do have to edit them a lot because they get very repetitive when a customer does not add any text in their review and I don't want it to be obvious that we are using AI. I am not sure if these responses are managed by our corporate team though.
What do you dislike about the product?
I don't like that you are unable to see if a photo is attached to a review. I have talked to members of SOCi about this before at events and I realize that the software will not allow photos. I think that there could at least be an icon next to the review to notify you that a photo is attached. For companies like ours where we provide haircuts, photos can be an important part of the review, especially if it's negative. We have 48 locations and get a good amount of reviews. I cannot look up every Google listing before answering them each time to confirm whether or not there is a photo. An icon would be great.
What problems is the product solving and how is that benefiting you?
Answering reviews for multiple platforms in one place for all of our locations.
Community Manager
What do you like best about the product?
I love how convenient SOCI is and user friendly, I highly recommend this for any company looking to post on all platforms with great results done right .
What do you dislike about the product?
I like everything about SOCI , there are no dislikes. Very beneficial
What problems is the product solving and how is that benefiting you?
Advertising correct information, lets you schedule out the entire month effortlessly
Setting up the scheduled content
What do you like best about the product?
I love the content as it seems to always be fresh and current.
I'm getting more customer interactions with SOCI than other platforms I've used in the past.
I'm getting more customer interactions with SOCI than other platforms I've used in the past.
What do you dislike about the product?
It is a little intimidating from all the features.
What problems is the product solving and how is that benefiting you?
Timely and relevant content.
SOCi has significantly improved our social media presence and response time to reviews!
What do you like best about the product?
SOCi saves me so much time when organizing posts for the month for our clinic's social media accounts. I love the seamless platform, and it's easy to navigate. I really value the importance of being organized to maximize productivity, and SOCi hits the mark!
What do you dislike about the product?
I haven't found any downfalls from the program yet.
What problems is the product solving and how is that benefiting you?
Keeping posts organized.
Makes responding to comments and reviews a breeze
What do you like best about the product?
It’s so easy to respond to reviews and comments from posts. I also like the feature where you can schedule posts so I can just set it and forget it. They also have a feature where AI can help improve post verbiage.
What do you dislike about the product?
I wish we could easily access Facebook groups. Also, there are times where a review takes a few days to show up on our end.
What problems is the product solving and how is that benefiting you?
One stop shop for managing our business socials.
Easy to use + helpful
What do you like best about the product?
I enjoy seeing the whole content calendar on SOCI and being able to post to multiple social media channels with just one click. Also checking the sentiment of reviews is helpful.
What do you dislike about the product?
I wish the AI generated answers for the reviews were a bit more different from each other as it does feel a bit too generic in some of the cases
What problems is the product solving and how is that benefiting you?
is helping us with maintaining our social media presence in advance with the posting calendar and handling our online reputation
Functionality is adequate but user interface could be much improved.
What do you like best about the product?
Everything in one place (reviews, social media platforms), ease of replying/responding to reviews w/ templates
What do you dislike about the product?
The user interface is atrocious & makes it difficult to navigate outside of the basic social media platform functionalities
What problems is the product solving and how is that benefiting you?
It is helpful to have all social media platforms in one place, which eliminates the need to juggle multiple platforms/windows/etc
Basic social media scheduling tool
What do you like best about the product?
Enables us to schedule posts created by corporate.
What do you dislike about the product?
User interface is dated and hard to use. Can't pick default home screen or customize layout. There are much better tools out there, but we are required to use it by our franchise.
What problems is the product solving and how is that benefiting you?
Allows us to automate social media posts.
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