SOCi Platform
SOCi Inc.Reviews from AWS customer
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Making it easier to automate and schedule approved content!
What do you like best about the product?
I love the fact that it's easy to see upcoming scheduled posts that have been approved by the brand and area ready to post, I would say having this tool helps push our social media game to another level. It was easy to integrate our existing social media platforms like Facebook, Instagram, Twitter, etc. We are always looking to post as much as we can and with SOCi it just makes it easier for daily posting on our socials.
What do you dislike about the product?
I would say onboarding for the first time was a bit difficult and getting used to all the features and tools. The best way to learn is by doing and while there are tutorials or customer service that is helpful, I would say using the tool is the best way to practice and before you know it, you can use it very efficiently.
What problems is the product solving and how is that benefiting you?
Making it easier to schedule brand-approved social media posts on our platforms, we try our best to post daily and SOCi helps us reach that goal. It's very beneficial to add to our arsenal of tools for social media management. Makes it easy to observe the analytics of the platforms and discover our areas of improvement.
Making our social media posting easier
What do you like best about the product?
We love the fact that you can use one platform and spit everything out to all of our channels. We love the congruency of the platform and the easy of the platform.
What do you dislike about the product?
We don't like that Google has an issue with posting requirements. Not your issue at all.
What problems is the product solving and how is that benefiting you?
Easy of posting to multiple channels
Easy to manage and navigate
What do you like best about the product?
Easy to categorize locations and easy navigating the platform. Centralized dashboard is a + that makes it easy to monitor and respond to customer engagement across all our locations efficiently. Its scheduling and publishing tools are intuitive and save me a lot of time, especially with bulk actions. Customer Support is very helpful.
What do you dislike about the product?
More filters need to be added to the reviews management section. Please integrate with more apps like DoorDash, Uber Eats, EZ Cater, etc. Additionally, the I've experienced lag/ slow loading , especially when handling bulk tasks.
What problems is the product solving and how is that benefiting you?
Reviewing all customer feedback in one place is the biggest benefit.
great tool for streamlining socials etc
What do you like best about the product?
I like i can go to one place to see all interactions between the public and our business
What do you dislike about the product?
That google will not populate the specifics of reviews. The star rating comes through soci but any descriptions or details do not so you have to go to google reviews, find it there. I've been told it's a google thing and not a soci thing so I hate to dog out Soci, the support dept has mentioned this has been relayed to google and requested as an enhancement in the future.
What problems is the product solving and how is that benefiting you?
it brings all of our social media to one location reducing log ins and bookmarks. I can see what marketing is planning to release through the scheduler function and provide input as required without multiple back and forths. Lastly, i can quickly see any new reviews that have been made and the source.
Easy and userfriendly!!
What do you like best about the product?
I like that its very user friendly. Even someone like me who is not technology inclined can very well schedule the posts with a click.
What do you dislike about the product?
I would like to see more variety of posts that I select.
What problems is the product solving and how is that benefiting you?
I dont have to think or create my own posts. Options are available
Soci for work
What do you like best about the product?
I like the dashboard the most, I think it's helpful for multiple location business or companies who manage multiple rooftops
What do you dislike about the product?
I wish the keywords could be edited or they were easier to find
What problems is the product solving and how is that benefiting you?
It's easy to see multiple owned businesses and check on our customers too
SOCI makes it easy to post Social Media Posts
What do you like best about the product?
Easy to use, when you are posting on several platforms - it is easy to create, schedule and post. It is also great to see how people react to posts.
What do you dislike about the product?
When creating a video - it would be easier to create inside of Instagram and post immediately. It can take an extra step
What problems is the product solving and how is that benefiting you?
It's great to see how a post is performing - or how people are reacting to it.
Very Helpful
What do you like best about the product?
If you manage multiple properties and want to take control of your online presence without overwhelming your teams, Soci is absolutely worth the investment.
What do you dislike about the product?
Without proper training, Soci can sometimes be hard to navigate
What problems is the product solving and how is that benefiting you?
Soci streamlines posting to different social media accounts.
Its all about making it more efficient
What do you like best about the product?
Having all that needed to connect on social media, in one place.
What do you dislike about the product?
If it could have more tools such as canva, etc. as tools to make content for social media posts.
What problems is the product solving and how is that benefiting you?
Getting the word out, branding, introducing and connecting with future and current customer.
SoCi makes marketing challenges a thing of the past!
What do you like best about the product?
As a busy healthcare professional, I don't always have the time to devote to in-depth marketing research and development, but with SoCi's features, the process is expedited and user-friendly.
What do you dislike about the product?
I really haven't found anything I don't like about SoCi.
What problems is the product solving and how is that benefiting you?
SoCi helps me stay on top of customer reviews for all platforms: Google, Facebook, etc.
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