SOCi Platform
SOCi Inc.Reviews from AWS customer
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So easy to stay organized
What do you like best about the product?
I love how organized you can keep everything in Soci, especially for anyone who works within a franchise model. You can maintain numerous social channels for multiple businesses all in one place. I also like that you can run contests/giveaways right from the Soci platform.
What do you dislike about the product?
Facebook accounts can often get unlinked from the platform.
What problems is the product solving and how is that benefiting you?
Soci helps me to maintain the social channels of over 300 independent businesses all in one place. It saves me so much time to be able to see an overview of everyone's stats without having to leave the platform.
Recommendations to others considering the product:
The level of support that Soci provides is unmatched. There is a preliminary "Soci University" of training videos that you can watch to learn the platform, which are very simple and helpful. After that, representatives will help you as much as you need to keep your account running smoothly. They are clearly subject matter experts of their platform and they are always willing to jump on a call or screen-share to show you how to do something within Soci.
Social Management for Non-Marketing People
What do you like best about the product?
SOCi solves a problem for us because it is built for multi-location businesses, enabling the local teams to post to their own social pages using templates and easy to use tools.
What do you dislike about the product?
I think it could be a little easier to use. I wish there were better onboarding tools for end users. I wish it could be used to create Facebook events, but I know that's more of Facebook's fault.
What problems is the product solving and how is that benefiting you?
SOCi steps in where the Facebook apps and website don't cut it.
Recommendations to others considering the product:
Make a good implementation plan!
Good platform, lots of potential at a great pricepoint
What do you like best about the product?
SOCI is awesome if you need to manage social for a large number of internal accounts. It’s easy to manage a Salesforce social strategy, and simple to set up divisions, regions, branches, etc.
What do you dislike about the product?
I dislike the need to re-authenticate your account with various social channels periodically.
What problems is the product solving and how is that benefiting you?
Ability to manage large numbers off social accounts, share creative, do social listening and customer service in a cost-effective platform.
Recommendations to others considering the product:
Great alternative to more popular, expensive platforms.
SOCi is a game changer!
What do you like best about the product?
The tool is very user friendly, quite intuitive, and has so much functionality for your social needs
What do you dislike about the product?
I can't think of anything I dislike about SOCi. The one hindrance if anything, is having to re-link your LinkedIn account every 60 days but I believe that is LinkedIn's requirements and not SOCi's
What problems is the product solving and how is that benefiting you?
There are many benefits to SOCi. For starters it has allowed us to get fresh content to over 150 different accounts on a consistent basis. Because of this, we have seen a dramatic increase in engagement and have had many new clients connect with us through our social efforts. Additionally, our coaches love the tool because it's a time saver for all of their activity and they can reply back to comments all from one spot. Last, their customer support is top notch!
Innovative Technology Platform
What do you like best about the product?
Innovation, future sightedness and constant upgrading of features and underlying technology.
What do you dislike about the product?
Costs have increased significantly over time. More customization in terms of features would provide users more flexibility to sign up.
What problems is the product solving and how is that benefiting you?
reputation management & Multi-location social media with content management are very easy & intuitive with SOCi
Convenient, fast and friendly!
What do you like best about the product?
I love that all of my accounts are in one place and I can view alerts, conversations and reviews with the click of a button or from my phone/iPad. It's also extremely simple to navigate and accomplish tasks.
What do you dislike about the product?
I don't like that some of the review sites that I use are not supported yet, and that I can not crop or make collages in the photo editor.
What problems is the product solving and how is that benefiting you?
We're reaching more of our customers on Instagram and twitter. Something we would have never done before!
Recommendations to others considering the product:
You won't regret it!
SOCI helps me function at work
What do you like best about the product?
It saves me so much time and helps me stay organized
What do you dislike about the product?
I wish I could respond to yelp reviews while on the SOCI website
What problems is the product solving and how is that benefiting you?
It just helps so much with online review management.
Recommendations to others considering the product:
I appreciate that they listen to my suggestions.
Fills a Need, Room for Improvement
What do you like best about the product?
Social media calendar and review response. While managing several locations, SOCi makes it easy to monitor everything in one place.
What do you dislike about the product?
The lack of communication between SOCi and the users. I've ran into several issues that takes weeks and months for them to troubleshoot. They need a monthly or weekly email to go over SOCi updates including when they'll be out of the office.
Lack of knowledge from the support team. I had to send over an article describing a social media platform. They should be knowledgeable than their users.
Lack of knowledge from the support team. I had to send over an article describing a social media platform. They should be knowledgeable than their users.
What problems is the product solving and how is that benefiting you?
Reputation management and social media management
Robust, but with Limitations
What do you like best about the product?
My team likes that there are lots of features built into SOCi that otherwise you have to have multiple platforms to accomplish.
What do you dislike about the product?
Even though it has a lot of features, there are some basic things like video uploads only for Facebook, as well as frequent disconnections with accounts, that make SOCi the clunkiest program I've ever used. Worth it in some cases, not worth it in others.
What problems is the product solving and how is that benefiting you?
Client visibility into the process, efficiency in curating and scheduling content, and running more detailed reports than most other platforms can provide.
Recommendations to others considering the product:
This is best for people who have multiple locations across the country or world; otherwise, it may not be best for most agencies.
One stop for social media planning
What do you like best about the product?
I like that I can plan out the posts ahead of time. This saves time later during the busy weeks.
What do you dislike about the product?
I cannot go straight to the account that I have linked, but that is because I am not the admin.
What problems is the product solving and how is that benefiting you?
Time saver. The feedback is great to see what impact the post is having. A chance to have one portal for posting to 3 platforms is great.
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