SOCi Platform
SOCi Inc.Reviews from AWS customer
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Posting made easier!
What do you like best about the product?
I like the new function with the posts on the side so you can see if each account has already used that post and easily slide it over.
What do you dislike about the product?
The disconnect it has with Instagram and Google where it won't always post.
What problems is the product solving and how is that benefiting you?
Being able to post on multiple accounts and move around the posts in the calendar.
This team is wonderful to work with!
What do you like best about the product?
I love how responsive every team member is. They are always finding ways to best serve us as a customer.
What do you dislike about the product?
Nothing to note as a "dislike". I only wish our leasing agents would utilize SOCi and all of its features to their fullest potential.
What problems is the product solving and how is that benefiting you?
They help maintain a consistent flow of content for our communities that struggle with posting weekly.
Soci is a great resource for Multifamily CRM.
What do you like best about the product?
I appreciate the ease of access and the resources that SOCI provides.
What do you dislike about the product?
I do have issues with turn around times.
What problems is the product solving and how is that benefiting you?
Both with follow up and timing of getting back to prospects
SOCI SAVES THE DAY!
What do you like best about the product?
SOCI and their team are highly professional and always deliver outstanding service. They have really made a difference with helping our Reputation positively grow.
What do you dislike about the product?
Their profile is very robust and easy to navigate...there is really nothing I dislike.
What problems is the product solving and how is that benefiting you?
We are solving our Reputation Management. Our company has many properties and is continuing to grow. SOCI has helped create an organized system of answering and approving reviews. I can share feedback with my teams and tackle any issues right away. The benefit of having trained representatives answer our online reviews is knowing our residents are always taken care of right away.
Great experience!
What do you like best about the product?
I love that we have a direct contact to reach out to. This is very helpful and not so common now days. It makes the experience feel more personalized and we know we have a great team that will help us with any ideas and new content we would like to post.
What do you dislike about the product?
I wish I had direct access myself to utilize the account from my phone, but I know this is contingent upon our company's guidelines.
What problems is the product solving and how is that benefiting you?
Anytime we see a duplicate post that is about to send we notify the team, but it's not too often. The benefits is how fast they respond and how attentive and supportive the team is.
Great Product! Easy to Use!
What do you like best about the product?
It is very user friendly. The interface is great!
What do you dislike about the product?
Not much. It is a great product that lends itself to easy use.
What problems is the product solving and how is that benefiting you?
Social engagement during COVID. We have seen a very positive upward trend.
Recommendations to others considering the product:
Try it out. It is a great investment and can be really useful to your business.
Very helpful in managing multiple social media platforms.
What do you like best about the product?
Ease of use and the ability to review activity.
What do you dislike about the product?
The need to re-link my LinkedIn account monthly.
What problems is the product solving and how is that benefiting you?
Engagement with others in my networks has improved.
Recommendations to others considering the product:
Good tool for efficiency.
How to make social simple!
What do you like best about the product?
This platform is amazing. We affiliate with over 650 locations, and SOCi's platform allows us to easily post to all locations, or to unique locations depending on the campaign. You can boost your posts within the dashboard, keep track/respond to reviews, and they offer sample monthly calendar post ideas. We love this platform and look forward to many years of it!
What do you dislike about the product?
Nothing. There is nothing we dislike about this platform!
What problems is the product solving and how is that benefiting you?
This would just be a learning experience, but being able to reach out to my personal account manager and them showing me how to do something (along with their online training courses) is fantastic!
Recommendations to others considering the product:
Use them!
The functionality is fantastic, but sometimes the experience can be buggy
What do you like best about the product?
The group to location functionality and the content mass upload feature
What do you dislike about the product?
Periodic bugs that we have to work out with support - usually support has a fix in a few days though
What problems is the product solving and how is that benefiting you?
Mass uploading of content so that we don't have to spend multiple manhours uploading content. Uploading content to one group that then gets pushed out to several individual accounts - again cuts down on time, but more importantly, vastly extends the reach of our clients' message.
Recommendations to others considering the product:
Your account advisor can often be an advocate for you when you need new features or need significant support issues to be resolved.
Great platform to streamline social media and citation management.
What do you like best about the product?
The ability to provide a single log in for users to respond to reviews, comments and questions on multiple platforms.
What do you dislike about the product?
It's a pretty complex beast with lots of options, so the learning curve is a little protracted over other platforms, but the time investment simply reflects the abundance of cool features.
What problems is the product solving and how is that benefiting you?
Quite simply; We're getting more done in less time.
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