SOCi Platform
SOCi Inc.Reviews from AWS customer
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Social Media Scheduling + Posting Made Easy
What do you like best about the product?
SOCi is the best social posting tool for businesses with multiple locations. We were able to bring people in at the location level and let them create posts that we are able to review before scheduling. The boosting tool and review tracking is also a HUGE plus. Seriously one of the best tools out there if you have multiple locations trying to post on social media and you want to keep everything on brand!
What do you dislike about the product?
The only downside to SOCi is that the first time you log in can be a bit confusing, especially if you're onboarding locations in a virtual environment. You basically reset your password to get a login but you never get notified when your email address is added to the system so if your onboarding person doesn't show you how to log in, it's a very confusing process.
What problems is the product solving and how is that benefiting you?
We were able to allow locations create local content that boosted page engagement and reach for each of our different locations.
We love SOCi
What do you like best about the product?
SOCi has been a fantastic tool for our multi-location business. It allows us to keep all of our assets in one place, while still giving people at the locations freedom to manage their social media platforms. They consistently build out more tools to make the product even better. Recently, we were able to boost a post at all of our locations with just a click of a button.
What do you dislike about the product?
We wish there were more tools to support our specific industry.
What problems is the product solving and how is that benefiting you?
We solved the problem of trying to manage over 40 social accounts at just a corporate level. We were able to get our locations involved and that provided better content.
The standard in social media analytics
What do you like best about the product?
SOCi is completely user friendly and has plenty of resources needed to navigate for first time users.
What do you dislike about the product?
My one issue would be the way the ad tracking is set up
What problems is the product solving and how is that benefiting you?
SOCi helps me track my companies stats as a whole and on store to store cases.
The constant disconnection
What do you like best about the product?
I love that we can post across multiple platforms for multiple sites all at one time. We have about 42 sites linked to soci so that comes in handy.
What do you dislike about the product?
I dislike having to reconnect my sites so often. Each site disconnects fairly often and I have to go back in and manually reconnect them.
What problems is the product solving and how is that benefiting you?
If we didn’t have SOCi, then we’d be manually posting for 42 sites, 3 times a day across platforms. Not having to do that is a huge benefit. Plus they provide us with quarterly analytics based on our goals.
Because management would not work with me I spent thousands of dollars and got nothing in return.
What do you like best about the product?
People I spoke to were all very nice but management would never come through.
What do you dislike about the product?
When my company had some issues that would delay my using the product, I requested that Soci put a hold on my account until we could get the situation handled. My sales person thought it was a very reasonable request and didn't think there would be a problem. Unfortunately, it took them several months (while I was paying $1000/month) to come back and tell me they would not put a pause on my contract. So I paid for 12 months and received very little for my money.
What problems is the product solving and how is that benefiting you?
After I signed the contract with the hopes of having over 100 clients using the product, I realized that getting those clients onboard with the Soci platform is definitely not as easy as they make it seem. It would have been much more time consuming that I was told.
Recommendations to others considering the product:
Soci will NOT work with you once you sign the contract. DO NOT sign unless you are 100% sure their product does what they say it will do and don't expect management to work with you on anything or get back to you on time.
Brandify Review
What do you like best about the product?
There is great online feedback from the client. Marketing and branding strategies are amazing. Brandify is the best. Good for store locations, reviews, and showing the company's end user what they can offer.
What do you dislike about the product?
Your customer support is not currently excellent. Which means that communication is slow and needs adjustments. In fact, I haven't seen anything not to like.
What problems is the product solving and how is that benefiting you?
It was more along the lines of communication with the client that Brandify helped our company clean up all our branches to remove outdated information and provide the most up-to-date information for Google business location listings. There was an increase in business when they adapted the Brandify aspect. Brandify helped our company clean up all our branches to remove outdated information and provide the most up-to-date information for Google business location listings.
Recommendations to others considering the product:
They offer a free trial that lets you explore our service. This software is quite accessible. I highly recommend it to anyone.
SOCi's Ambitions Interfere With Their Daily Operations
What do you like best about the product?
Once you get the hang of it, most of the dashboard is arranged logically and is easy to understand. Scheduling out future posts is straightforward. SOCi offers integrations with virtually all top social networks.
What do you dislike about the product?
SOCi is far more focused on their future plans than they are with fixing current issues. I have had several unexplained error messages, including several that their support team never even addressed. They record client feedback, but always promote their new features over fixing current ones. Their staff is constantly changing; my company has been assigned four different customer success managers in a year, each one lasting only a few months. They routinely make empty promises about addressing concerns or adding customer-requested features, but they never bring them up unless asked, and even then the response is always something akin to "It's on our list and we'll get to it eventually." Their monthly check-in calls are usually a waste of time because they rarely have answers and instead simply want to promote their new products. They often announce release dates for new features prematurely and then have to change them at the last minute.
What problems is the product solving and how is that benefiting you?
As mentioned in the previous box, SOCi's idea of "problem-solving" is to pass the issue from department to department in hopes that we forget about it. I would not consider this a benefit in any capacity.
Recommendations to others considering the product:
Consider how effective you want your customer service experience to be. If you don't like people who dodge questions/complaints in hopes that you'll eventually stop asking, look elsewhere.
Super awesome and easy to use
What do you like best about the product?
I love the reporting and the scheduling.
What do you dislike about the product?
Honestly, nothing really. It was pretty easy to understand. The only thing that was bothersome was one of the sm channels wasn't pulling up right.
What problems is the product solving and how is that benefiting you?
save a ton of time with lots of clients....TIME equals money.
Recommendations to others considering the product:
If you manage lots of Social Media accounts this is a must have software.
The best Agency Social Media Platform.
What do you like best about the product?
The ability to pull all of the engagements into one feed and still respond to every engagement as that business. The scheduler is also very very easy to use. The reports look fantastic. We love that our clients can review the posts and provide feedback before they are posted.
What do you dislike about the product?
It is expensive unless you are really going to use all of the features, you could not see an ROI from it. It is not a HootSuite alternative, it is a completely different purpose.
What problems is the product solving and how is that benefiting you?
For the price we pay, everything should be included, but they still charge you for new features.
Recommendations to others considering the product:
Evaluate why you want to implement it. Just because it is flashy, doesn't mean it's worth it to you.
Good Idea, Has Some Kinks
What do you like best about the product?
The platform is very simple and easy to use. People are able to accept/reject posts, add comments, and the insights and information are easy to access and set up.
What do you dislike about the product?
The administration of Soci leads some to be desired. Administrator vs Managerial rights are unwieldy, and setting up thing (like having some, but not all, managers get notifications) has to be done on a location by location basis, rather than by bulk selection.
What problems is the product solving and how is that benefiting you?
This has helped speed up our social media campaigns and allowed us create reports that our clients can easily digest.
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