SOCi Platform
SOCi Inc.Reviews from AWS customer
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Brandify Review
What do you like best about the product?
There is great online feedback from the client. Marketing and branding strategies are amazing. Brandify is the best. Good for store locations, reviews, and showing the company's end user what they can offer.
What do you dislike about the product?
Your customer support is not currently excellent. Which means that communication is slow and needs adjustments. In fact, I haven't seen anything not to like.
What problems is the product solving and how is that benefiting you?
It was more along the lines of communication with the client that Brandify helped our company clean up all our branches to remove outdated information and provide the most up-to-date information for Google business location listings. There was an increase in business when they adapted the Brandify aspect. Brandify helped our company clean up all our branches to remove outdated information and provide the most up-to-date information for Google business location listings.
Recommendations to others considering the product:
They offer a free trial that lets you explore our service. This software is quite accessible. I highly recommend it to anyone.
SOCi's Ambitions Interfere With Their Daily Operations
What do you like best about the product?
Once you get the hang of it, most of the dashboard is arranged logically and is easy to understand. Scheduling out future posts is straightforward. SOCi offers integrations with virtually all top social networks.
What do you dislike about the product?
SOCi is far more focused on their future plans than they are with fixing current issues. I have had several unexplained error messages, including several that their support team never even addressed. They record client feedback, but always promote their new features over fixing current ones. Their staff is constantly changing; my company has been assigned four different customer success managers in a year, each one lasting only a few months. They routinely make empty promises about addressing concerns or adding customer-requested features, but they never bring them up unless asked, and even then the response is always something akin to "It's on our list and we'll get to it eventually." Their monthly check-in calls are usually a waste of time because they rarely have answers and instead simply want to promote their new products. They often announce release dates for new features prematurely and then have to change them at the last minute.
What problems is the product solving and how is that benefiting you?
As mentioned in the previous box, SOCi's idea of "problem-solving" is to pass the issue from department to department in hopes that we forget about it. I would not consider this a benefit in any capacity.
Recommendations to others considering the product:
Consider how effective you want your customer service experience to be. If you don't like people who dodge questions/complaints in hopes that you'll eventually stop asking, look elsewhere.
Super awesome and easy to use
What do you like best about the product?
I love the reporting and the scheduling.
What do you dislike about the product?
Honestly, nothing really. It was pretty easy to understand. The only thing that was bothersome was one of the sm channels wasn't pulling up right.
What problems is the product solving and how is that benefiting you?
save a ton of time with lots of clients....TIME equals money.
Recommendations to others considering the product:
If you manage lots of Social Media accounts this is a must have software.
The best Agency Social Media Platform.
What do you like best about the product?
The ability to pull all of the engagements into one feed and still respond to every engagement as that business. The scheduler is also very very easy to use. The reports look fantastic. We love that our clients can review the posts and provide feedback before they are posted.
What do you dislike about the product?
It is expensive unless you are really going to use all of the features, you could not see an ROI from it. It is not a HootSuite alternative, it is a completely different purpose.
What problems is the product solving and how is that benefiting you?
For the price we pay, everything should be included, but they still charge you for new features.
Recommendations to others considering the product:
Evaluate why you want to implement it. Just because it is flashy, doesn't mean it's worth it to you.
Good Idea, Has Some Kinks
What do you like best about the product?
The platform is very simple and easy to use. People are able to accept/reject posts, add comments, and the insights and information are easy to access and set up.
What do you dislike about the product?
The administration of Soci leads some to be desired. Administrator vs Managerial rights are unwieldy, and setting up thing (like having some, but not all, managers get notifications) has to be done on a location by location basis, rather than by bulk selection.
What problems is the product solving and how is that benefiting you?
This has helped speed up our social media campaigns and allowed us create reports that our clients can easily digest.
Soci is Awesome Sauce
What do you like best about the product?
I love the ability to schedule posts in one place without having to log in and out of each social platform.
What do you dislike about the product?
I dislike having to make edits to every single platform if you change one caption or image for the same day. If the post was created with all platforms selected, it would be easier to allow the edits to reflect the same platforms as an option.
What problems is the product solving and how is that benefiting you?
I am solving time management, productivity concerns, and organization.
Streamlined Social Planning Platform
What do you like best about the product?
The entire SOCi platform is very streamlined, and easy to use. We manage social media for many clients, and other programs were confusing and hard to manage. SOCi has been so much better with a clear layout and tools. Another bonus is the Reputation tools. This has added to the services we offer our clients and makes responding to reviews so much easier. We can do this all in one place as opposed to logging onto all the individual platforms. Another benefit of SOCi is the access to their team members. We have a dedicated rep who meets once a month and offers insight, updates on the program improvements, and answers our questions. If we have a suggestion or problem, she handles it. Their team takes our suggestions and uses them to improve the platform. I would highly recommend SOCi to agencies that manage a large number of social media clients for ease of use and level of customer service.
What do you dislike about the product?
I think the limit on the number of locations for the price is a bit restrictive. However, SOCi has worked with us to meet our needs as a growing agency.
What problems is the product solving and how is that benefiting you?
The Reputation aspect has allowed our agency to offer a new service for Reputation Management. This is incredibly beneficial for clients and for our agency as other businesses aren't offering this. We offer SEO services and being able to respond to Google reviews quickly on the SOCi platform helps keep our SEO results higher.
Good but room for improvement
What do you like best about the product?
SOCi is relatively easy to use and helps streamline approvals when multiple people are involved.
What do you dislike about the product?
Lack of capabilities that still haven't rolled out like video and gallery on Instagram
What problems is the product solving and how is that benefiting you?
It has really helped with streamlining approval process and also helped clients feel more involved in the posting process.
A robust platform
What do you like best about the product?
SOCI has various different integrations that are extremely necessary to our industry. Having both social and reputation management is not something you find in many platforms making that what we like best about SOCI.
What do you dislike about the product?
Some of the platforms limitations- not letting you directly answer to reviews for some sites, not having story capabilities, linking events is a struggle. There are small bits of the platform that cause frustration that all together create dislike at times.
What problems is the product solving and how is that benefiting you?
We have been able to create a whole program for our company where various different managers and departments can have access to their online presence and control how it is depicted versus solely being done by corporate and in turn seeming very cold.
Recommendations to others considering the product:
If you are looking for a one stop spot for all of your social and reputation management SOCi is a great tool. Be sure that it has capability of whatever it is your company needs, but overall I am sure they are open to working with you to make their platform work for whatever it is that you need.
Best Social Media Scheduling Platform
What do you like best about the product?
SOCI has helped our company immensely. The platform is the perfect place for our team as well as our clients, to create, schedule and manage their social media content effectively. Everything is in one visually appealing, easy to use platform.
What do you dislike about the product?
There have been some issues - not with the platform, with social media networks - that effect the platform. When there is a Facebook or Instagram outage, it does affect the scheduling and sending of posts.
What problems is the product solving and how is that benefiting you?
All our clients are able to login to one dashboard and see all their social networks, scheduled posts, analytics and so much more. Everything is in one visually appealing, easy to use platform.
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