SOCi Platform
SOCi Inc.Reviews from AWS customer
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Good
What do you like best about the product?
Scheduling posts. The automation of posting. Very helpful
What do you dislike about the product?
Nothing I dislike
No, there is nothing not working right
No, there is nothing not working right
What problems is the product solving and how is that benefiting you?
SOCi is helping with consistent posting on my page
It is user friendly and love the layout
What do you like best about the product?
I like to able to see the analytics from every post we make, and it is user friendly.
What do you dislike about the product?
Nothing, everything works well for me, and I wouldn't change anything.
What problems is the product solving and how is that benefiting you?
There are no issues that I have that they need to solve.
Great Partnership
What do you like best about the product?
SOCi's reputation management and listing tools are easy to use, reliable and allow for multi-location management to save our team time.
Our account representative at SOCi is phenomenal and is always looking for improvements for our company and account.
Our account representative at SOCi is phenomenal and is always looking for improvements for our company and account.
What do you dislike about the product?
While I have found SOCi to be a helpful tool in analyzing basic social media metrics such as engagement and reach, I think there is room for improvement regarding more comprehensive reporting. Specifically, it would be beneficial if the tool could provide more detailed insights into audience demographics, sentiment analysis, and content performance.
What problems is the product solving and how is that benefiting you?
With numerous locations and complex location management, SOCi's platform takes a lot of the manual work off our plate and allows for easy listing management.
SOCi is a great tool for managing your listings
What do you like best about the product?
SOCi is a great tool for keeping all of your listing information managed in one place. We've been using SOCi for multiple locations of our company, and we're able to respond to Facebook comments and Google reviews for all locations in just one place. We can also manage our social post schedule easily, and choose from a library of post messages and images.
What do you dislike about the product?
Although we can see all of our listings and keep track of them in SOCi, it would be nice if it linked directly to how each listing appears (i.e., Bing, Apple, etc.) from within SOCi. Currently, we have to look each one up separately, outside of SOCi.
What problems is the product solving and how is that benefiting you?
SOCi helps us keep all of our listings information for our multiple locations in one central location. We don't have to go to individual Google profiles, or other external places to update information such as store hours - it can all be handled easily in SOCi. It is also great for posting across your social media platforms from one central location.
Overall Good Solution, Opportunities for Improvement
What do you like best about the product?
SOCi has been the best "one stop shop" tool for social media, reputation management, and listing management. The platform is fairly straightforward and user friendly, after utilizing the trainings and webinars. Great at a glance reporting.
What do you dislike about the product?
Would like to see an integration for Google Ads, as well as more customizability in the listing management options to push specific tracking phone numbers, emails, and website links to specific directories.
What problems is the product solving and how is that benefiting you?
SOCI is solving the problems of managing the digital presence of multiple locations in a streamlined format. It is benefiting me by saving valuable time that was previously wasted by updated multiple listing directories.
Not great, pretty clunky
What do you like best about the product?
All engagements in one spot so you don't have to login multiple locations. That's about it, the rest is not intuitive and doesn't really work as described or as it's supposed to.
What do you dislike about the product?
The calendar never works, the notifications do not push through. I will get some notifications and then open SOCi to view them and those notifications are no where to be seen. The interface is clunky and not intuitive. Furthermore, I cannot see the calendar and the upcoming posts.
What problems is the product solving and how is that benefiting you?
None - there are other products on the market with less issues.
Gets the job done
What do you like best about the product?
I like that you can have multiple accounts linked. I also like the calender view
What do you dislike about the product?
It can only do so much - I feel like their are features that Hootesuite and other management platforms have that SOCi doesn't.
What problems is the product solving and how is that benefiting you?
Engagement
Posting made easy!
What do you like best about the product?
Being able to respond to all reviews in the same place.
What do you dislike about the product?
There is nothing that I have disliked so far.
What problems is the product solving and how is that benefiting you?
SOCI saves us time with posting to our Social Media as well as having all our online reviews in one place to make it much easier to respond to.
Easy-to-use and adapt to your business!
What do you like best about the product?
SOCi has been fantastic at formatting its platform to fit our specific needs. The support team is always willing to take feedback and adapt its platform to suit us best. SOCi is user-friendly and our staff usually picks up on learning it quickly.
What do you dislike about the product?
Things we'd like improved:
- Beta reporting for admin & managers
- Hashtag banks
- Instagram & Facebook story reporting
- TikTok posting and reporting
- Approval process for users
- Beta reporting for admin & managers
- Hashtag banks
- Instagram & Facebook story reporting
- TikTok posting and reporting
- Approval process for users
What problems is the product solving and how is that benefiting you?
SOCi has connected us with a fantastic rep that helps our voice be heard by appropriate teams. They're always giving us active updates as well. They're helping us strategize ways to incentivize our staff to collect and respond to more reviews- and even sponsoring a competition! They're working on making our Beta reporting suite available to all staff as well.
Easy posting, similar to HootSuite but with review management as well
What do you like best about the product?
Easy to schedule posts and make them sync through different accounts.
What do you dislike about the product?
The reporting is a little heavy and shown in the dashboard page and that is not necessarily what is needed when logging in so the learning curve can be a little steep when first learing about the software.
What problems is the product solving and how is that benefiting you?
It helps us manage all social media accounts in one place.
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