SOCi Platform
SOCi Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,247 reviews
from
External reviews are not included in the AWS star rating for the product.
SOCI
What do you like best about the product?
Keeping track of all social media postings/ need. Easy organization
What do you dislike about the product?
Some of the recommended content is not relevant
What problems is the product solving and how is that benefiting you?
Reaching more of our employees and engaging them in day to day business more than we used to
Recommendations to others considering the product:
Ease of social media management
Easy to Use!
What do you like best about the product?
SOCI makes my posts look very professional. It's easy to use and I love the partnership they have with CANVA to be able to upload templates that I can customize.
What do you dislike about the product?
There is nothing that I dislike about the platform. I'm able to schedule my posts to launch simultaneously on LinkedIn, Instagram and Facebook any time of the day.
What problems is the product solving and how is that benefiting you?
I'm able to launch my posts simultaneously on LinkedIn, Instagram and Facebook. I've received several leads and customers through posting offers, promotions and webinars.
Recommendations to others considering the product:
NA
Allegra/Image360 Norfolk
What do you like best about the product?
Having someone else think of ideas for posts and knowing that if I get too bogged down to do a post they have it covered.
What do you dislike about the product?
I wish you could edit time slots. I have tried but they do not hold.
What problems is the product solving and how is that benefiting you?
I am solving the problem of coming up with new fresh ideas and the benefit is that something will get posted if I am too busy or on vacation.
Makes it EASY!
What do you like best about the product?
SoCi is amazing as it makes sure that we are able to keep track of reputation management and allows social media posting to be seamless. It takes a lot of work off of the on-site team!
What do you dislike about the product?
No real dislikes about it. It's pretty straightforward!
What problems is the product solving and how is that benefiting you?
It has helped responding to online reviews easy! Also, it allows the Social Media posting to be more streamlined
Social Media Help
What do you like best about the product?
One place to handle social media platforms
What do you dislike about the product?
Not always as user friendly as it could be
What problems is the product solving and how is that benefiting you?
Tine saving by taking care of social media in one place
Recommendations to others considering the product:
Good service
Spend Less Time Marketing Your Business
What do you like best about the product?
I like that Soci saves me time on my marketing. I appreciate that they have already gotten the templates and photos on the platform. I like that they link with Canva so I can create original posts.
What do you dislike about the product?
I cannot think of anything I dislike about Soci. If I had to choose something it would be they need more templates for off the books holidays such as National Peace Officers Memorial Day, Nurses Day, National Leave the Office Early Day, and so forth.
What problems is the product solving and how is that benefiting you?
Number one is the issue of not having the time to market the business properly. Soci frees up so much time by allowing me to market to all the social media forums.
Recommendations to others considering the product:
Think about how much time you have to put into marketing your business and then take a look and see if Soci could lessen that time for you.
Helpful organization for social media accounts.
What do you like best about the product?
I appreciate the ability to schedule all of my posts in advance and be able to track analytics.
What do you dislike about the product?
I do not like the limitations on posting to Instagram (shape limitations and inability to post multiple images in one post). I also believe that there should be Story integration for Facebook and Instagram, as it is a fast and easy way to stay relevant with followers on a daily basis.
What problems is the product solving and how is that benefiting you?
SOCi is helping our business communicate with the local community when there are policy changes, sales, weather closures, etc. It has also helped better acknowledge our staff and community partners.
Recommendations to others considering the product:
Helpful for managing multiple social media accounts for your business, but limited to the type of posts that can be scheduled and managed.
It really depends on how aware you are of Social Media and it's usage.
What do you like best about the product?
I like the autoformatting of pictures to fit the different platforms. It's also nice that they finally listened about being able to adjust multiple locations at once from the suggested copy to our personalized copy.
What do you dislike about the product?
I use it for an Ace Hardware. Soci obviously did not start in the hardware industry and it has been a long learning curve. They are slow to implement new ideas and suggestions. Their customer service can take a long time to reply and often the reply is "We can't do that" instead of checking to see if there is a work-around. We were also initially promised connectivity with Nextdoor and that has not materialized. The dashboard page setup isn't super intuitive and they have yet to integrate their email alerts into a singular daily email so with 18 accounts I get a lot of junk mail from them. I've been told both that I could turn them off or alter my notifications but that "Then you will have to be very vigilant to check for notifications. As if I don't already? Also, their scores and reports seem at best fickle for example last month they told my boss that we had a failing score for posting and replying even though our native Google, Yelp, and Facebook scores were in the 4.8 range and we have a one-hour turnaround average. My boss was savvy enough to know that it was their data that was wrong, but I would be hesitant to recommend the product to someone who didn't know how to verify their native scores.
What problems is the product solving and how is that benefiting you?
It can be a good way to post quickly to multiple pages. (Except Twitter of course. I still have to go into each account individually and repost to Twitter, but that isn't Soci's fault). There have been a lot of improvements lately allowing us to simply drag and drop posts from one day to another, copy and paste the copy into another post, and as I mentioned at the top I am very satisfied with the ability to upload one picture and have Soci format it for the various pages instead of having to upload a different picture for each account.
Recommendations to others considering the product:
Again, if you know what you are doing this can be a good tool, and a lot of its functionality is on par or better than Hootesuite. If you are new to social media marketing I would recommend that you hire a consultant to help initially as Soci is not as intuitive as it might be and it can take a while to get their customer service to help in any meaningful way.
Good
What do you like best about the product?
Ease of use they do all the work. Schedule is easy.
What do you dislike about the product?
Nothing easy to use great content they do all the work
What problems is the product solving and how is that benefiting you?
Posting all the time.
Recommendations to others considering the product:
Strongly recommended
Super Easy
What do you like best about the product?
Being able to effectively schedule and layout plans for social media marketing. You can easily see where things are on the calendar and adjust as needed especially if working as a team.
What do you dislike about the product?
Working to manage reviews and approvals is a bit difficult at times.
What problems is the product solving and how is that benefiting you?
Online marketing is now king. Being able to keep up to date and constant content is handy.
showing 2,831 - 2,840