SOCi Platform
SOCi Inc.Reviews from AWS customer
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Super convenient
What do you like best about the product?
I enjoy using the social media feature. The fact that our franchise shares outlines for posts makes posting go more smoothly. SOCi makes responding to reviews extremely easy, and the response is personalized, which is very useful.
What do you dislike about the product?
I do not find the competitor reviews section user-friendly. It was difficult to determine how to compare other gyms because of the set date range.
What problems is the product solving and how is that benefiting you?
SOCi has localized all my social media platforms, making it a lot less time consuming.
So easy to plan & schedule!
What do you like best about the product?
The ability to plan themes and schedule marketing for a long time in advance. Flexibility to make changes or add things to an alert scheduled plan.
What do you dislike about the product?
There is a bit of a learning curve to the libraries and it's not sorted intuitively. But once you get the hang of it, it's easy!
What problems is the product solving and how is that benefiting you?
The ability to pre-schedule content, graphics and other marketing quickly leaves space for changes, pivots and special event marketing, all while having purposeful, planned content easy to go and consistently appearing.
Outstanding Platform
What do you like best about the product?
I like that all my social platforms are in one place, and I can easily view and respond to reviews and comments made on my business pages all in one place. I also like that I can post what I need all in one place.
What do you dislike about the product?
Difficult to find where to do something, not able to add a location to a group without re-creating a whole new group.
What problems is the product solving and how is that benefiting you?
All in one location for updating and using social platforms for all my needs
Awesome Job!
What do you like best about the product?
The most helpful thing about SOCI is how easy it is to navigate and use
What do you dislike about the product?
The least helpful thing about SOCI is how we don't have access to all review sites that were promised
What problems is the product solving and how is that benefiting you?
SOCI is solving the problem of slow reply time for reviews
Great Work!
What do you like best about the product?
I love the layout of the platform. I love the ease of the forum and the graphs. It allows our office to see what we need at a glance and reports that allow us to dive deep
What do you dislike about the product?
Keep up the great work! Centralizing the reviews all in one place.
What problems is the product solving and how is that benefiting you?
I am responding to reviews.
Amazing!
What do you like best about the product?
My absolute favorite feature is the libraries feature, which has premade content for days when you're just too busy to create something yourself. I also like that you can schedule the same content to be posted to all your social media platforms!
What do you dislike about the product?
I wish they would send reminders to post or notifications to our emails.
What problems is the product solving and how is that benefiting you?
Soci Helps us generate more traffic and leads through social media marketing.
Great social media manager
What do you like best about the product?
Calendar scheduler makes keeping track a breeze
What do you dislike about the product?
Sometimes the reporting feature is a bit clunky
What problems is the product solving and how is that benefiting you?
Being able to coordinate all streams together
The data it provides is outdated.
What do you like best about the product?
Nothing. I wish I didn't have to be tied to it (It's mandatory for our franchise system).
What do you dislike about the product?
Everything. Very late with notification of responses or messages. I still check every social media resource directly since Soci is always behind (several hours behind).
What problems is the product solving and how is that benefiting you?
It's not solving anything
fine but basic
What do you like best about the product?
I like that I can have multiple locations in the same area, I like that you can collect a library of pictures to save and use without having to upload them each time
What do you dislike about the product?
I find the interface quite old looking, and the capabilities of the scheduler has not kept up to thing like uploading multiple photos to Instagram or reels etc.
What problems is the product solving and how is that benefiting you?
We manage multiple franchise locations and I like that I can post to social media for all locations from the same site without having to login to separate accounts
Review solicitation a big pain point
What do you like best about the product?
Liz B., our account rep, is amazing! We adore her and her continued stellar communication. Her constant communication and continued willingness to help is so valuable to our success.
What do you dislike about the product?
It seems that accuracy needs to be monitored more closely and prioritized. From the listings side, social media enhancements are not what's needed for our success. We need accuracy for information to be monitored more frequently and other tools (ex. rep.com) have made this a huge focus. While I udnerstand SOCi can't override a search engine entirely for listing content, being able to monitor the listings' accracy health within the platform is a neccessity that can make or break listings success.
Also, with reviews becoming more and more important, the limitations put in place by SOCi's relationship with Yelp make the listings management more difficult because we have to find another tool for this resource while asking our clients to manage reputation and reviews within SOCi. It's not conduvice to an efficient workflow and that's beginning to be more and more of a problem.
Also, with reviews becoming more and more important, the limitations put in place by SOCi's relationship with Yelp make the listings management more difficult because we have to find another tool for this resource while asking our clients to manage reputation and reviews within SOCi. It's not conduvice to an efficient workflow and that's beginning to be more and more of a problem.
What problems is the product solving and how is that benefiting you?
We do see some results from delgating any listing errors to the SOCi team so they can escalate the errors to the search engines' support teams, however, the problems being solved are minimal currently. The Genius reviews, while very efficient and a great development, don't present as much added value as the basic review module capabilities. Incorporating AI was genius (pun intended), but for how my company uses the product, not the area we wanted to see improvements made. We were hoping for the review solicitation and accuracy aspects to get more attention first.
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