SOCi Platform
SOCi Inc.Reviews from AWS customer
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Soci is the bees knees!
What do you like best about the product?
This platform is incredible! Connecting multiple locations and being able to schedule an entire month's worth of social content on each account is absolutely amazing.
What do you dislike about the product?
It's a little bit complicated to grasp the concept if you're not familiar with social media or technology systems. However, once you get the hang of the basics, it's not so bad.
What problems is the product solving and how is that benefiting you?
Prior to Soci, we were putting social media in the hands and the mercy of each of our loan officers each month. This was a very flawed system. Now that we have Soci, that power is now in our hands! The only hurdle we have is to get the Loan Officers logged in and get their social account connected.
Franchisor Social Media Manager
What do you like best about the product?
Posting to a lot of social networks at once and being able to localize the posts; review management in one central area for Facebook, Google, and Yelp; their support is great; Google listings management is nice to be in all one space
What do you dislike about the product?
the ads/boosts section isn't very clear; has minimum requirements
What problems is the product solving and how is that benefiting you?
brand awareness & reputation management; listing management to insure all franchise local information is correct
SOCi helps reduce pain points and increase efficiency
What do you like best about the product?
Our data is easily accessible and organized.
What do you dislike about the product?
The tools/dashboard can be glitchy. There are certain limitations.
What problems is the product solving and how is that benefiting you?
SOCi is our muscle with all things Google. We are seeing quicker resolution times, which allows us to have the most accurate information customer-facing at all times.
Easy and Efficient Community Management
What do you like best about the product?
Makes responding to reviews and social easier by having it all in one place
What do you dislike about the product?
Lack of service -related auto-generated responses in review management. Responses are catered to the retail industry.
What problems is the product solving and how is that benefiting you?
SOCi has integrated many solutions over the last year to help us (i.e., enriched reporting, LMBR, ability to assign reviews and leave in a pending status).
User friendly platform, with an amazing customer support team.
What do you like best about the product?
SOCI has made the marketing process much more straightforward, making the platform easy to use. I have everything I need all in one place!
What do you dislike about the product?
I can't say there isn't any cons for me.
What problems is the product solving and how is that benefiting you?
Streamlines the review and social aspects of our company and compiles it all into one place.
Be ready to invest big or perhaps look elsewhere
What do you like best about the product?
Multi-level product with good use cases across various types of marketing initiatives. Great customer support while working on projects and troubleshooting.
What do you dislike about the product?
Overall they are slow to respond to important issues and score low on the end to end customer experience delivery scale. It seems they are in it for the $$.
What problems is the product solving and how is that benefiting you?
Organizing digital marketing efforts for our conglomerate of customers.
Simple and it works
What do you like best about the product?
Integration of all our social media and a quick stop to check up on reviews / write responses. This has saved us tons of time not having to log in to every account and remember passwords etc.
What do you dislike about the product?
The connections to the various socials "break" pretty often and have to be relinked. Google and Instagram have had multiple occasions when we've had to relink them to the SOCI network to get them to work properly.
What problems is the product solving and how is that benefiting you?
We are happy with the automatic post generation and reach. Keeping top of mind to our customers is definitely something we've fallen short in in the past and this is helping.
Good All-In-One Platform
What do you like best about the product?
Easy of use for all social media applications
What do you dislike about the product?
I am unable to boost posts through Soci.
What problems is the product solving and how is that benefiting you?
Soci is able to speed up postings for my business.
One place for everything I need
What do you like best about the product?
I can schedule posts all in one spot for all my platforms
What do you dislike about the product?
reauthorizing an account is sometimes difficult
What problems is the product solving and how is that benefiting you?
A one-stop place for all my social media
Not so pleased
What do you like best about the product?
Nice people and are easy to use. Always get customer service people to help us.
What do you dislike about the product?
I do not feel the results are there or if it dials into our store's specific needs.
What problems is the product solving and how is that benefiting you?
We have asked for more specific needs but do not think they can answer or meet our needs.
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