SOCi Platform
SOCi Inc.Reviews from AWS customer
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User Friendly & Efficient
What do you like best about the product?
I am able to monitor all of our social media platforms in one place which saves me so much time! SOCi is so easy to use. My favorite feature is the scheduler. I can easily upload the content I creat and schedule post across platforms with a click of a button. Its nice that the software monitor peak posting times as well so I can be my posts are seen.
What do you dislike about the product?
I would like there to be more usable content in the discovery section.
What problems is the product solving and how is that benefiting you?
SOCi simply saves me so much time in my work day.
SOCi user
What do you like best about the product?
I like that our store managers can manage their reviews based on what comes in on a daily basis. They get the notifications and can go in and respond to customers. As an admin I like that I can see what comes in from all locations in order to assist in the process
What do you dislike about the product?
I feel like the site has so much info and not enough of our employees are well informed or engaged on using it. It's a new platform and there is a learning curve
What problems is the product solving and how is that benefiting you?
Ensures that each location is receiving their proper reviews from customers so it helps that one team does not have to do all the work to respond to what comes in
Difficult but useful
What do you like best about the product?
The consolidated metrics are extremely helpful. I don't have to dig in several areas to find the information.
What do you dislike about the product?
I can't go live and answer questions in the moment. I lose that audience interation.
What problems is the product solving and how is that benefiting you?
I solves company security problem but I didn't really have problems
I love SoCi
What do you like best about the product?
What I like best about SOCi is the ease of use and all of the features built in, such as the scheduler, and multiple platforms for social media.
What do you dislike about the product?
I don't dislike anything at all. SOCi is easy to use and has great features.
What problems is the product solving and how is that benefiting you?
SOCi helps me manage and regulate my social media presence. I can schedule things and even develop a regular schedule for advertising.
Ease of use
What do you like best about the product?
It is easy to use and respond to reviews online.
What do you dislike about the product?
It's not tied into our company login network. We need to use an outside app or site to access reviews.
What problems is the product solving and how is that benefiting you?
NA
Easy and convenient
What do you like best about the product?
SOCI makes it very easy and fun to respond to our customers.
What do you dislike about the product?
Nothing. I haven't discovered any errors.
What problems is the product solving and how is that benefiting you?
SOCI is making it easier to engage with our customers.
Easy to use!
What do you like best about the product?
Very convenient! One stop shop to manage many items and add social media posts in a few minutes.
What do you dislike about the product?
Can't submit stories for Instagram. I have added many posts, but don't know how to add to stories.
What problems is the product solving and how is that benefiting you?
I schedule all the posts in advance so I don't have to worry about it for the rest of the month.
Great Customer Service
What do you like best about the product?
SOCi has incredibly helpful customer service. Whether that's answering questions, assisting with feedback, or giving us detailed outlines of what we're doing well or what we need better help on. SOCi makes scheduling content and responding to reviews very easy and time-efficient.
What do you dislike about the product?
I would say my biggest 'dislike' is not being able to edit photos within the SOCi platform. Specifically if I am posting an Instagram carousel and all of the photos are not the exact same size, I am unable to crop the photos within SOCi, and I have to use another platform to do so.
What problems is the product solving and how is that benefiting you?
Scheduling multiple social posts in advance through multiple different channels and platforms.
Amazing Services
What do you like best about the product?
How convenient and time-saving it is. All resources are in one place that allow all my platforms to not be missed. My engagement ratings are also viewable on the dashboard
What do you dislike about the product?
The default times are usually set in the evening. I have to go in and change manually and sometimes it does not update. Also the repeat of postings not having a variety unless we post our own photos
What problems is the product solving and how is that benefiting you?
Not having go to go to each platform individually. This saves alot of time for both my team and I. Once we have completed our Soci posting in the morning we can move on to our next task
Easy to use!
What do you like best about the product?
So easy to post to all socials at one time. Easy to link socials to your Soci account.
What do you dislike about the product?
Sometimes it will not upload scheduled post.
What problems is the product solving and how is that benefiting you?
Being able to post to all socials at one time and being able to schedule out your post.
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