SOCi Platform
SOCi Inc.Reviews from AWS customer
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Fun and easy way to track
What do you like best about the product?
It gives me updated on reviews or post on multiple platforms.
What do you dislike about the product?
The constant resigning In and codes being sent to my phone
What problems is the product solving and how is that benefiting you?
Helping with seeing what clients think of us after an appointment
SOCi keeps Water’s Edge connected, organized, and thriving!
What do you like best about the product?
We’ve been using SOCi here at Water’s Edge, and it’s honestly made such a difference for our team. It keeps everything organized and makes communicating with residents so much easier—whether we’re posting updates, sharing events, or highlighting what makes our community special. It’s super easy to use and saves a ton of time. I really can’t imagine managing everything without it now!
What do you dislike about the product?
There’s a little bit of a learning curve at first since SOCi has so many features—it can feel a bit overwhelming in the beginning. The mobile app is super convenient, but I do wish it had all the same options as the desktop version. It would also be nice to have a bit more flexibility with branding in the reports and design templates. Every now and then, things run a little slow when there’s a lot of content to manage, but nothing that’s been a big issue.
What problems is the product solving and how is that benefiting you?
Before we started using SOCi, keeping up with resident updates and events could get pretty hectic. We were juggling different platforms, spending way too much time posting, and it was hard to keep everything consistent. We also didn’t have a great way to see what kind of content was actually connecting with residents.
Now it’s a whole different story. SOCi keeps everything organized — we can plan and schedule posts ahead of time, stay on-brand, and make sure residents always get timely updates. It’s saved our team so much time and made our communication way more consistent.
The analytics have been super helpful too. It’s easy to see what’s working and adjust from there. Overall, SOCi just makes managing everything smoother and helps us stay better connected with our community.
Now it’s a whole different story. SOCi keeps everything organized — we can plan and schedule posts ahead of time, stay on-brand, and make sure residents always get timely updates. It’s saved our team so much time and made our communication way more consistent.
The analytics have been super helpful too. It’s easy to see what’s working and adjust from there. Overall, SOCi just makes managing everything smoother and helps us stay better connected with our community.
Excellent Service
What do you like best about the product?
SOCi has been an excellent solution for managing and streamlining our multi-location social media presence. It has exceeded expectations in terms of functionality and user experience.
What do you dislike about the product?
It can take time for new users to get used to it.
What problems is the product solving and how is that benefiting you?
N/A
Solid Social media and reputation management tool
What do you like best about the product?
Ai reviews, Review sentiment, Social media platform and team management
What do you dislike about the product?
It feels very old, and the UX/UI could be better. Would like more customization for posts between platforms, would be great to be able to link Dropbox instead of uploading everything.
What problems is the product solving and how is that benefiting you?
Social media and reputation mangement
Very nice!
What do you like best about the product?
This product is very easy to use, which I really appreciate. I like it because its simplicity makes everything straightforward.
What do you dislike about the product?
I find myself wishing that posting stories was a simpler process.
What problems is the product solving and how is that benefiting you?
Sharing content on social media.
Ideal for Organization
What do you like best about the product?
Managing social media for five stores can be challenging, but having a single platform where I can post updates, monitor social media activity, and respond to reviews has made my job much easier.
What do you dislike about the product?
Personally, I haven’t come across anything that I dislike.
What problems is the product solving and how is that benefiting you?
This tool has been helping us become more organized.
Its easy to update Google Business Profiles through SOCI.
What do you like best about the product?
Long and Short Business profile descriptions, managing tons of accounts within one platform, better UX than Google Business manager.
What do you dislike about the product?
It could have a cleaner format. The layout is a bit messy.
What problems is the product solving and how is that benefiting you?
SOCi makes it easy to edit many business profiles. Google Business manager is a bit clunky and you would have to toggle on many items and sort through many pages to get to the business profile you want to edit. All of my edits through SOCi directly update the GBP.
Makes Social media easier for us
What do you like best about the product?
I’ve been really impressed with SOCI. The platform is user-friendly, intuitive, and makes managing tasks so much more efficient
What do you dislike about the product?
Nothing that we can think of at the moment
What problems is the product solving and how is that benefiting you?
Reviews and Social media posting
Solid platform for multi online presence use
What do you like best about the product?
Onboarding with SOCi was relatively straightforward, especially since I’ve worked with other listings platforms before. There were a few moments where I felt my previous experience filled in some gaps the SOCi team wasn’t fully prepared for, but overall, the process was smooth.
What I really like about SOCi is that it serves as a one-stop shop for managing multiple aspects of our online presence - from listings and reviews to social media cascading and more. Having these tools centralized in one platform saves time and makes it easier to keep everything consistent across locations.
What I really like about SOCi is that it serves as a one-stop shop for managing multiple aspects of our online presence - from listings and reviews to social media cascading and more. Having these tools centralized in one platform saves time and makes it easier to keep everything consistent across locations.
What do you dislike about the product?
Support can occasionally be slower to respond during urgent situations, which can be challenging when quick resolutions are needed. It would also be great to see more frequent integrations with newer platforms to keep pace with the evolving digital landscape.
When account managers change, there can be a bit of a learning curve as new team members get familiar with our business. While they are always kind and willing to help, the transition period sometimes takes a little time to get back up to speed.
When account managers change, there can be a bit of a learning curve as new team members get familiar with our business. While they are always kind and willing to help, the transition period sometimes takes a little time to get back up to speed.
What problems is the product solving and how is that benefiting you?
SOCi helps us manage multiple aspects of our online presence across a large network of locations, all in one place. By centralizing listings, reviews, and social media tools, it saves our team significant time and ensures consistency across platforms. It also makes it easier to monitor performance and address issues at scale, which is a huge benefit for a franchise system.”
Everything in one place
What do you like best about the product?
I can review other hospitals in the area, manage reviews and social media from one place.
What do you dislike about the product?
I feel like I don't need a lot of the things SOCI has to offer. I don't fully understand the benefits of a lot of the information SOCI has to offer.
What problems is the product solving and how is that benefiting you?
SOCI offers AI generated responses and will use AI to edit the responses I write out.
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