SOCi Platform
SOCi Inc.Reviews from AWS customer
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Ease of Use
What do you like best about the product?
The easy user interface makes it simple to navigate the site. Using pre-made responses helps with the simplicity of responding to reviews, both positive and negative.
What do you dislike about the product?
The mobile app could use some updating. It feels too compact, especially when looking at other users within the company. Other than that, it's all pretty user friendly.
What problems is the product solving and how is that benefiting you?
It allows for all of our guest reviews to be collected in one central location. Because of that, it allows us to not only have instant access, but it gives us ability to respond right away.
Great!
What do you like best about the product?
Accessibility, quick replies, organization of SOCi, and the way it rapidly responds back to whatever site a review may come from. Would definitely recommend this with other companies if I were to go to a different one
What do you dislike about the product?
I am unsure of soci downsides. I feel it works very well and does not give any issues. if I could say anything it would be to make sure we are getting notifications as soon as they come in vs days later
What problems is the product solving and how is that benefiting you?
It helps with resolving escalations, understanding where a customer is coming from. It also helps in a positive way bring more customers into the store based off of good reviews.
Software friendly
What do you like best about the product?
How easy it is to use it and you can push to all social media platforms.
What do you dislike about the product?
The training section is difficult to understand if you are new to SOCI and want to learn.
What problems is the product solving and how is that benefiting you?
Having to post everyday. We use the scheduler and we are done for the month.
Extremely helpful, with few downsides!
What do you like best about the product?
SOCi Staff have been incredible with helping us when we need it. The ability to have staff that is not just willing to help, but excited to help makes such a difference compared to other companies!
What do you dislike about the product?
The app on iOS & Andriod can be a bit confusing. If a spam message gets blocked we cannot see it even it. Which is helpful, but also makes us worried we're missing engagement with our Neighbors.
What problems is the product solving and how is that benefiting you?
Easy management for our social platforms, making marketing and communication helpful with our neighbors. Our productivity, engagement and communication with our neighbors has increased but triple the amount it used to be.
Experience with SOCi
What do you like best about the product?
The support team is probably my favorite part about the platform. They are very helpful.
The platform works well for what it is designed for. Large variety of platforms embedded for social media content scheduling. Works very well for local listings on Google.
The platform works well for what it is designed for. Large variety of platforms embedded for social media content scheduling. Works very well for local listings on Google.
What do you dislike about the product?
I think that some of the features/functionality feel limited. I think that for what the platform is meant for, it works fine, but would love to see a more robust suite of advanced features. One example is creating url ad cards with clickable images on Twitter doesn't seem possible in current post structure. This is one of the more common ways of posting links & CTA's on Twitter.
What problems is the product solving and how is that benefiting you?
The overall management of the program for listings is really helpful. With thousands of listings to manage, SOCi helps significantly with troubleshooting and management.
Great tool for keeping track of reviews
What do you like best about the product?
Tracking our reviews and deveoping responses with AI
What do you dislike about the product?
The only issue that I have encountered with Soci is that some reviews do not post to the sites until 24 hours later and not immediately
What problems is the product solving and how is that benefiting you?
Soci helps us ensure that online reviews are responded to in a timely manner and our social media platforms are managed effectively
SOCi Appreciation
What do you like best about the product?
I like how there are pre loaded answers that make the replying process simple.
What do you dislike about the product?
I would like to get more human like replies not so robotic.
What problems is the product solving and how is that benefiting you?
It lets my store know how to improve customer service
Awesome!
What do you like best about the product?
What I love most about soci is that everyone is so helpful!
What do you dislike about the product?
They're awesome, I do not have any complaints
What problems is the product solving and how is that benefiting you?
Allows an easy platform to see and respond to reviews
Such a great platform to use!
What do you like best about the product?
It is a great way for all my clients to to have their posts scheduled to multiple channels and reach their communities
What do you dislike about the product?
can't think of anything at the moment! It is a great platform
What problems is the product solving and how is that benefiting you?
Staying on top of reviews and making sure that anything negative is addressed right away. It helps us ensure our clients are maintaining a good reputation
Amazing product
What do you like best about the product?
Soci is a great way to link all of your social media accounts. It also allows users to schedule out posts and know they are going to post when needed.
What do you dislike about the product?
I wish there was a way to delete bogus negative posts. There may be and I don't know.
What problems is the product solving and how is that benefiting you?
It allows us to schedule posts and that is a HUGE timesaver
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