SOCi Platform
SOCi Inc.Reviews from AWS customer
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SOCi is a great tool for managing your listings
What do you like best about the product?
SOCi is a great tool for keeping all of your listing information managed in one place. We've been using SOCi for multiple locations of our company, and we're able to respond to Facebook comments and Google reviews for all locations in just one place. We can also manage our social post schedule easily, and choose from a library of post messages and images.
What do you dislike about the product?
Although we can see all of our listings and keep track of them in SOCi, it would be nice if it linked directly to how each listing appears (i.e., Bing, Apple, etc.) from within SOCi. Currently, we have to look each one up separately, outside of SOCi.
What problems is the product solving and how is that benefiting you?
SOCi helps us keep all of our listings information for our multiple locations in one central location. We don't have to go to individual Google profiles, or other external places to update information such as store hours - it can all be handled easily in SOCi. It is also great for posting across your social media platforms from one central location.
Overall Good Solution, Opportunities for Improvement
What do you like best about the product?
SOCi has been the best "one stop shop" tool for social media, reputation management, and listing management. The platform is fairly straightforward and user friendly, after utilizing the trainings and webinars. Great at a glance reporting.
What do you dislike about the product?
Would like to see an integration for Google Ads, as well as more customizability in the listing management options to push specific tracking phone numbers, emails, and website links to specific directories.
What problems is the product solving and how is that benefiting you?
SOCI is solving the problems of managing the digital presence of multiple locations in a streamlined format. It is benefiting me by saving valuable time that was previously wasted by updated multiple listing directories.
Not great, pretty clunky
What do you like best about the product?
All engagements in one spot so you don't have to login multiple locations. That's about it, the rest is not intuitive and doesn't really work as described or as it's supposed to.
What do you dislike about the product?
The calendar never works, the notifications do not push through. I will get some notifications and then open SOCi to view them and those notifications are no where to be seen. The interface is clunky and not intuitive. Furthermore, I cannot see the calendar and the upcoming posts.
What problems is the product solving and how is that benefiting you?
None - there are other products on the market with less issues.
Gets the job done
What do you like best about the product?
I like that you can have multiple accounts linked. I also like the calender view
What do you dislike about the product?
It can only do so much - I feel like their are features that Hootesuite and other management platforms have that SOCi doesn't.
What problems is the product solving and how is that benefiting you?
Engagement
Posting made easy!
What do you like best about the product?
Being able to respond to all reviews in the same place.
What do you dislike about the product?
There is nothing that I have disliked so far.
What problems is the product solving and how is that benefiting you?
SOCI saves us time with posting to our Social Media as well as having all our online reviews in one place to make it much easier to respond to.
Easy-to-use and adapt to your business!
What do you like best about the product?
SOCi has been fantastic at formatting its platform to fit our specific needs. The support team is always willing to take feedback and adapt its platform to suit us best. SOCi is user-friendly and our staff usually picks up on learning it quickly.
What do you dislike about the product?
Things we'd like improved:
- Beta reporting for admin & managers
- Hashtag banks
- Instagram & Facebook story reporting
- TikTok posting and reporting
- Approval process for users
- Beta reporting for admin & managers
- Hashtag banks
- Instagram & Facebook story reporting
- TikTok posting and reporting
- Approval process for users
What problems is the product solving and how is that benefiting you?
SOCi has connected us with a fantastic rep that helps our voice be heard by appropriate teams. They're always giving us active updates as well. They're helping us strategize ways to incentivize our staff to collect and respond to more reviews- and even sponsoring a competition! They're working on making our Beta reporting suite available to all staff as well.
Easy posting, similar to HootSuite but with review management as well
What do you like best about the product?
Easy to schedule posts and make them sync through different accounts.
What do you dislike about the product?
The reporting is a little heavy and shown in the dashboard page and that is not necessarily what is needed when logging in so the learning curve can be a little steep when first learing about the software.
What problems is the product solving and how is that benefiting you?
It helps us manage all social media accounts in one place.
Soci makes my social media marketing so easy.
What do you like best about the product?
I love how easy it is to post and how quickly I can fill my month out.
What do you dislike about the product?
The only downside I have with Soci is that sometimes the pictures don't fit and get cropped out.
What problems is the product solving and how is that benefiting you?
They are helping me make visually appealing posts.
Soci review
What do you like best about the product?
Easy to schedule multiple social posts on multiple platforms
What do you dislike about the product?
Can't post videos easily for facebook and instagram
What problems is the product solving and how is that benefiting you?
Soci streamlines scheduling posts on multiple platforms at the same time.
Easy to Use- All in one
What do you like best about the product?
We can post to multiple locations at the same time and plan out future posts for resident engagement. We can create posts through Soci and I can update our office hours when we need to make changes.
What do you dislike about the product?
Unable to post videos all at the same time, but it might be the social media platforms that don't allow it vs. Soci. Other than that, it's a great platform to use for social media posting.
What problems is the product solving and how is that benefiting you?
Managing reviews left on our companies ILS sites. Easy way of replying to negative reviews and gives us the ability to post to all of the sites we want to at the same time.
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