SOCi Platform
SOCi Inc.Reviews from AWS customer
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3,589 reviews
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SOCi is a great, user friendly product that is easy to navigate and explain.
What do you like best about the product?
I like the ease of the product and how everything is in one spot. As someone who trains new team members on SOCi for our communities, it's easy to teach and very easy for new associates to use daily.
What do you dislike about the product?
Sometimes the posts can be repetative. Keeping content fresh and not using the same photos/captions would be something I reccommed SOCi change.
What problems is the product solving and how is that benefiting you?
SOCi is helping us by allowing a one-stop shop for posting content on social media and responding to reviews. The new AI tool for responses have been super helpful for our teams.
Fantastic for our franchise!
What do you like best about the product?
Easy scheduling, UI just makes sense, can post to all platforms at once
What do you dislike about the product?
Nothing! This platform met all of our needs.
What problems is the product solving and how is that benefiting you?
Having so many logins to all of our accounts that now lives in one convenient place!
Very organized
What do you like best about the product?
Easy to schedule content for multiple platforms at once! Also love that you can upload preset photos and tags and things like that.
What do you dislike about the product?
Personally, I know a lot of other social medias have scheduled content built in directly and sometimes I have found myself scheduling right on Instagram directly instead of on SOCi.
What problems is the product solving and how is that benefiting you?
Having everything and all accounts linked together is really helpful
All Social Media in One Site
What do you like best about the product?
I like that SOCi posts to all social media at one click and makes updating marketing an ease.
What do you dislike about the product?
I haven't found anything negative thus far.
What problems is the product solving and how is that benefiting you?
Marketing
Very easy, painless process to refinance student loans
What do you like best about the product?
The process is step by step, it is logical, easy to follow and offers everything I need. It never bugs, it's always flawless. Instead of having to open dozens of pages, everything is in one place.
What do you dislike about the product?
There isn't too much I can point out that I disliked about SOCI. It took a few days to really understand how to use it, but I think that is normal. It's sometimes a bit slow to load everything.
What problems is the product solving and how is that benefiting you?
It allows you to combine many accounts into one convenient page. Instead of having to open multiple tabs, everything is collected and sorted in a very convenient fashion.
SOCi saved our franchisees alot of time!
What do you like best about the product?
I like how as being on the corporate team of a franchisee system, i can manage easily all the locations and their reviews and updates all in one place! It is very easy to use and the dashboard is very easy to navigate and understand.
What do you dislike about the product?
I currently have not run into any downsides of using SOCi.
What problems is the product solving and how is that benefiting you?
SOCi helped clean up all of our franchisee locations by refreshing the GMB pages with the correct information and contact information. It also allows me to stay on top of the performance of each location and their customer service.
SOCI
What do you like best about the product?
User friendly and you can maintain the reviews quickly and easily.
What do you dislike about the product?
The only thing i wish was easier is being able to find old reviews to go back and review.
What problems is the product solving and how is that benefiting you?
Knowing when reviews hit, I get alerts to my email quickly so that I can respond fast.
SOCi to our advantage
What do you like best about the product?
I'm able to view all social media promotions for my business on one screen.
What do you dislike about the product?
I sill have to come across something which can be categorized as least helpful.
What problems is the product solving and how is that benefiting you?
SOCi is helping me monitor and schedule my Facebook, Instagram, Google, X, and LinkedIn business accounts for periodic promotions, upcoming promotions and the analytics to show the outreach and extent of their program.
Little to no customer support
What do you like best about the product?
Content posting on Facebook and Instagram
What do you dislike about the product?
Google location continues to turn off, unable to be found on Google, Facebook and Insta issues with no help on how to fix
What problems is the product solving and how is that benefiting you?
It posts to my social media sites
SOCi helps
What do you like best about the product?
SOCi really helps me keep my clients informed on what I have to offer
What do you dislike about the product?
I really haven't come across any downside of o using SOCi. It has been great so far
What problems is the product solving and how is that benefiting you?
SOCi has been able to get my business in front of the right clients.
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