SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easy to use with great support!
What do you like best about the product?
Easy to use. Excellent tool when you have multi social media platforms! Everything we need all in one package! Keep it up SOCi!
What do you dislike about the product?
There isn't anything I don't like currently.
What problems is the product solving and how is that benefiting you?
This allows us to utilize all social media platforms at once.
Informational
What do you like best about the product?
I like how SOCI provides many tools to watch engagement numbers. I also like how at the end of each week SOCI provides a report of how our socials did that week.
What do you dislike about the product?
My least favorite part about SOCI is how it seems like our posts do worse/reach a smaller audience when we use the platform, versus posting organically through Instagram or Facebook.
What problems is the product solving and how is that benefiting you?
SOCI solves our need to see engagement numbers, where as Instagram and Facebook dont always give a detailed report.
Great for managing Social Media Pages
What do you like best about the product?
Soci helps us to manage our social media posts so we don't have to constantly be updating them, but posts still go out and keep us active on our social media pages.
What do you dislike about the product?
We don't always like the exact content that is used on our social media pages, but it is alway relative, just not always exactly for our area or viewers. You can change the content, so that is a plus.
What problems is the product solving and how is that benefiting you?
Soci helps us to make sure that we have content published, even when we are busy running the business and do not have the time to make posts.
Great platform I would use outside of work
What do you like best about the product?
Very robust, but still user-friendly. Also the support team is very attentive and helpful!
What do you dislike about the product?
I really don't have any dislikes about soci. The only thing i feel is missing is the option to multi-select messages to move to other libraries at once
What problems is the product solving and how is that benefiting you?
Creating posts for multiple accounts all while being able to customize each post with just dynamic codes
What more could you ask for?
What do you like best about the product?
I believe SOCi is the best platform for businesses due to its comprehensive toolset, comprehensive analytics, ease of use, and scalability. It provides an integrated platform with features like content creation, publishing and monitoring, analytics, and social media management. It allows businesses to manage all their social media accounts from a single dashboard, saving time and resources. SOCi is helpful for businesses due to its powerful social media management capabilities. The platform helps businesses save money and time by automating their social media tasks. It also provides in-depth analytics that tracks the success of campaigns, giving businesses a better understanding of their audience and helping them optimize their strategies for maximum effectiveness. Finally, SOCi offers scalability and flexibility. With its vast toolset, businesses can customize their platform to fit their specific needs. Additionally, the platform is able to scale with the business’ growth, ensuring that businesses can execute on their social media marketing goals without the need for additional resources or investments. In short, SOCi is the best social media management platform for businesses of any size.
What do you dislike about the product?
SOCi overall is a great platform and does not have too many downsides. The top things I could improve about SOCi is being able to upload things to YouTube in SOCi and sometimes when there are too many posts being uploaded, it does cause a significant lag for all users.
What problems is the product solving and how is that benefiting you?
The platform simplifies the digital marketing journey for multilocation businesses by aggregating and synthesizing data from various sources in a single dashboard. This allows businesses to efficiently manage their local presence and optimize their online visibility in search engines, digitize social media, online reputation, local directory listings, analytics, and more. SOCi drastically reduces the time and effort required to coordinate a national brand’s local marketing efforts. Brands can easily manage multiple locations, optimize their online visibility, and measure their performance with end-to-end analytics. This makes the process of managing a business’s digital presence much more efficient and cost-effective. The platform also offers a wide range of features, including marketing automation, ad spend optimization, marketing local campaigns, geo-targeting, and more. This gives brands access to powerful insights about their customers and the competitive landscape. With SOCi, businesses no longer need to invest countless hours in managing their local presence or assessing their digital performance. As a result, they can better allocate their resources and focus their efforts on business growth.
Streamlining day to day operations.
What do you like best about the product?
The ability to manage reviews for all of our locations in order to interact with our customer base.
What do you dislike about the product?
Updates to listings do not always go out immediately, names of locations are not correct on a variety of listings.
What problems is the product solving and how is that benefiting you?
Posting to all of our 43 locations at once has stremlined marketing and communication processes.
Soci User Review
What do you like best about the product?
SOCi has been a very easy to use platform. Information and the data/insights update pretty real time and can easily be pulled and shared with colleagues and/or the organziation. The ability to view your review status via multiple social platforms in one place or filter is great, along with the ability to promptly respond to consumers.
What do you dislike about the product?
Nothing major to dislike about the platform. There are a few small tweaks I'd like to see in regards to the filters and navigation of the platform, but all in all SOCi has more pros than cons.
What problems is the product solving and how is that benefiting you?
Brings transparency for our branches and employees on their real time review status and social media scores/ratings. In addition, it allows us to promptly respond and acknowledge consumers who are trying to reach us.
Good platform to keep all social media accounts in one place
What do you like best about the product?
The fact that I can see all platforms in one spot and see the week to week progress
What do you dislike about the product?
Haven't found a dislike yet. Like I said it's a great place for all players
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Efficient
What do you like best about the product?
It's straight to the point and don't get confused using it.
What do you dislike about the product?
No complaints so far about using SOCi, everything has been great.
What problems is the product solving and how is that benefiting you?
Helping us keep our customers happy.
Easy to Use, Great Customer Support
What do you like best about the product?
Very easy to learn how to use, with great training and video tutorials on demand. Consolidated solution allows me to perform multiple tasks across various marketing platforms without having to natively log in to each one, remember various passwords and waste time learning multiple solutions. The customer support has been both proactive (making sure I am logging into the platform and using it effectively) and reactive, responding to my requests within 24 hours and following up appropriately.
What do you dislike about the product?
Though the app is great and allows me to perform all the tasks that I could on the desktop, it logs me out after each session. I wish it would allow me to stay logged in. SOCi did show me how to use the "password" retrieval feature on my iphone so I didn't have to remember my username/password each time, but again, I wish I could stay logged in.
What problems is the product solving and how is that benefiting you?
SOCi has allowed me to consolidate my efforts, resulting in more efficiency, time saving management and effectively deployment of marketing initiatives and customer relations.
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