SOCi Platform
SOCi Inc.Reviews from AWS customer
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3,590 reviews
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I love SOCi and our clients love it more!
What do you like best about the product?
I love how easy to use is for our clients with multilocations!!! We can post and share social gaphics with their locations pretty fast. I love this tool because it allows the franchisees to access all their social platforms in one place. Their customer support team is super fast to get back to us when we submit a ticket. The implementation was pretty straight forward and the customer success manager was pretty helpful.
What do you dislike about the product?
The reports could be improved. There is no way to customize them.
What problems is the product solving and how is that benefiting you?
Everything is in one place for the 51+ locations for our client. We are able to schedule social media, launch campaigns, and respond to comments all in one place.
Good service, even better team
What do you like best about the product?
The support team is great, our CSM is responsive and knowledgable, the team made the implimentation so easy and the platform itself is very user friendly but can still accomplish pretty much everything i need from it.
What do you dislike about the product?
The only downside of SOCi compared to our previous vender is the lack of a native review source for our stores to take advantage of.
What problems is the product solving and how is that benefiting you?
The easiest way to manage multiple listings. Easy organization from store - district - area - and company wide level. Easy social media management tool. Good analytics tools.
Very detailed and easy to use
What do you like best about the product?
Detailed instructions and easy to use...
What do you dislike about the product?
They can do more touch-ups and more stuffs to it
What problems is the product solving and how is that benefiting you?
Easy marketing
User Friendly
What do you like best about the product?
Soci is easy to use and navigate. It makes responding to messages a breeze!
What do you dislike about the product?
There isn't anything to dislike about Soci.
What problems is the product solving and how is that benefiting you?
A lot of our customers can reach us easily through soci platforms without leaving their homes.
The Soci Experience
What do you like best about the product?
Soci is a fantastic platform that ive used every day for the last two years. It's user-friendly, offers comprehensive scheduling, provides insightful analytics, and has excellent customer support. I love how you can directly respond to our audiences' reviews or comments and how easy it is to schedule and modify future social media posts.
What do you dislike about the product?
The calendar can sometimes feel a bit cluttered, especially when managing multiple social media accounts.
What problems is the product solving and how is that benefiting you?
Soci solves the problem of manually uploading social media posts to multiple platforms. It optimizes customer engagement by creating templates for comment/review responses.
SOCI
What do you like best about the product?
i really like that our support team is always available to help
What do you dislike about the product?
there is nothing that i do not like about SOCi
What problems is the product solving and how is that benefiting you?
SOCI is helping me post to all needed platforms at once while also helping the franchisees with SEO purposes
SOCi is an undervalued product
What do you like best about the product?
The ease with which the platform can be utilized to help manage the reputation of your service. It is integreated with a number of social media platforms and allows for easy responses to good and bad reviews.
What do you dislike about the product?
I have had issues with the billing department in providing bills on time.
What problems is the product solving and how is that benefiting you?
It allows us to track and repsond to reviews of our apartment complexes quickly and professionally.
SOCI makes it pretty easy to post on multiple platforms.
What do you like best about the product?
Ease of posting across various social media
What do you dislike about the product?
Optionality ... theres some limitations because they get canned ads from Kumon.
What problems is the product solving and how is that benefiting you?
This is advertising on Facebook and Instagram.
Makes operating a business a breeze
What do you like best about the product?
Being able to automate social media post and change verbiage on the fly makes things so much easier. I can preview the entire months worth of post and plan my weeks accordingly.
What do you dislike about the product?
There really is nothing to dislike about the service. It just works
What problems is the product solving and how is that benefiting you?
It allows me to schedule and plan post ahead of time
Very user friendly!
What do you like best about the product?
I love that I can submit posts to two or more different account all in one place! It saves me so much time!
What do you dislike about the product?
I haven't found anything thus far that I dislike about using SOCi.
What problems is the product solving and how is that benefiting you?
Saving time so I can complete other things while at work!
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