SOCi Platform
SOCi Inc.Reviews from AWS customer
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Soci makes scheduling easy
What do you like best about the product?
I find the scheduling tools to be especially helpful and the ability to easily move scheduled content without having to rewrite anything. Trainings were helpful in implementing this tool with our current social media platforms and systems we already had in place.
What do you dislike about the product?
I don't really have any complaints as far as SOCi.
What problems is the product solving and how is that benefiting you?
I had a difficult time planning ahead with our previous system and SOCi has been helpful with me scheduling posts ahead of time and being proactive with our marketing.
A fine plat
What do you like best about the product?
A fine choice for franchises but I would not personally implement on my own. Easy to use.
What do you dislike about the product?
I think that there are better options that can provide more features for similar pricing. I was not the one to implement but brought on for use.
What problems is the product solving and how is that benefiting you?
It is managing multiple locations in one platform.
Happens automatically
What do you like best about the product?
With a busy schedule I don't always have time to post. SOCI fills in all the blanks
What do you dislike about the product?
I haven't found anything yet that I don't like
What problems is the product solving and how is that benefiting you?
I haven't had any problems
World class service and support
What do you like best about the product?
Hands down, the people that work at SOCi are the most professional, helpful people that I've had the pleasure to work with. Their incredibly knowledgeable and always go above and beyond to make sure that our needs are being met.
What do you dislike about the product?
Some of the features of our store pages should be available for us to manage ourselves rather than go through the development team (like promotions, about section, offers, etc).
What problems is the product solving and how is that benefiting you?
Helping to increase our SEO benefits, managing and replying to our reviews to help offload that responsibiilty from staff, getting customers directly to the store location most convenient to them.
Easy to use
What do you like best about the product?
When formulating a response to a review, SOCi lets you generate a response which then you gives you an idea of what you want to say. Once SOCi generates a response, you can tailor it a little more.
What do you dislike about the product?
The generated responses are a little robotic sometimes so you have to tailor it to a non-robotic response.
What problems is the product solving and how is that benefiting you?
It is easy to see all reviews from different platforms (Facebook, internal website, etc.) in one place.
Great Company
What do you like best about the product?
What I like best about SOCI is that this software is the easist software I ever used.
What do you dislike about the product?
This is an interesting question to ask. I believe that there isn't anyting wrong about this app.
What problems is the product solving and how is that benefiting you?
We know what we need to work on as a company.
Would recommend
What do you like best about the product?
Our Reps are really helpful! Shout out to Alex Stock.
What do you dislike about the product?
Support tickets can take quite a long time.
What problems is the product solving and how is that benefiting you?
Responding to Facebook messages all from one place, Instagram posting
It’s a time saver
What do you like best about the product?
You can do everything in one spot instead of using 2-3 different products.
What do you dislike about the product?
There is a little bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Allowing me to create and make posts in one place
Easy to use tool
What do you like best about the product?
SOCi is a fantastic tool for scheduling and managing social media posts. I really like the reporting that is available.
What do you dislike about the product?
I haven't had any issues with SOCi. It has been great!
What problems is the product solving and how is that benefiting you?
I am able to have our Franchisor connect to SOCi and schedule all of the relevant posts for my business. I can review the posts, edit them as needed, and review reporting on which ones are doing well. I can also add in my own posts.
Easy to use.
What do you like best about the product?
Ease of use. Planning tools. Dynamic images and video
What do you dislike about the product?
I dislike that it is Hard to find some things. Getting help.
What problems is the product solving and how is that benefiting you?
Scheduling. What a strong benefit.
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