SOCi Platform
SOCi Inc.Reviews from AWS customer
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Makes Social Media Easy With SOCI
What do you like best about the product?
Being able to pre plan social media content and inserting for auto posting with captions.
What do you dislike about the product?
Sometimes content may fail to post and you have to manually go in and make the post.
What problems is the product solving and how is that benefiting you?
Soci has evolved since my frist intro to the product.
Easy to Use
What do you like best about the product?
All reviews are in one place. There is also a bot that helps you write reviews or at least give you an idea of what to write. I use it 2-3x a week as reviews come in.
What do you dislike about the product?
I wish there was a way to take certain reviews off. Sometimes random people from Yelp review us, but there isn't really a way (at least that I am aware of) to help dispute the review.
What problems is the product solving and how is that benefiting you?
All of the reviews are in one place, which makes it easier to see when reviews come through and also it is easier to respond to all of them without missing a review throughout different review platforms!
Easy to use
What do you like best about the product?
I love the fact that Soci will simply post on all platforms that your business is signed up with Google, Facebook ect. I really enjoy that fact that Corporate can schedule things to post, but then in reasturant we are able to make it more personable with our posts, sharing pictures of celebrations, employees, ect.
What do you dislike about the product?
The only downfall I think Soci has is that you are not able to save in your login information, unlike many applications were you can save the credentails.
What problems is the product solving and how is that benefiting you?
I really think that being able to post on localized social media is helping spread the word of new products, new promoations.
Website/service seems to work well
What do you like best about the product?
Economical platform. I do like that customers can schedule appointments via the site and we receive an email.
What do you dislike about the product?
It is cumbersome to make edits and it is unclear if those edits are live.
What problems is the product solving and how is that benefiting you?
Placement on google
Social Media Made Easy
What do you like best about the product?
With SOCi, I can schedule my campaigns in advance and know that they will lanuch when I want them to. I can publish simultaneously to multiple pages and platforms, so it decreases my workload. The recent addition of TikTok as a platform will also be helpful as we look to broaden our reach.
What do you dislike about the product?
As with any platform, there is a training component and there are always limitations. The training for SOCi took longer than anticipated, but that is in the past now. There is a limit to the variety of social sites that can be published to from SOCi, and the dashboard views only show the top five sites.
What problems is the product solving and how is that benefiting you?
SOCi helps us to meet the ever changing needs of our social media experience, while doing it all from a single page for many locations.
EDUCATIONAL AND INFORMATIVE
What do you like best about the product?
SOCi makes social marketing a one stop shop!
What do you dislike about the product?
The only downside is I just don't have enough time to get to utilize this program at it's full potential.
What problems is the product solving and how is that benefiting you?
Social Marketing complex systems and time consumption.
Great Customer Service
What do you like best about the product?
Our service rep, Kameron, is very good and stays on top of our requests. The team seems to stay on top with innovations and trends, like AI.
What do you dislike about the product?
More robust customizations for report and the ability to test new features in a beta or private mode before enabling to all accounts.
What problems is the product solving and how is that benefiting you?
Ability to schedule social media posts across locations is a big benefit as well as being able to manage directory listings across multiple publishers.
For a Social Media Manager, it leaves a lot to be desired.
What do you like best about the product?
One of the main benefits of the platform is that if you have hundreds of locations to manage, you can connect all profiles to the platform.
What do you dislike about the product?
As someone who manages LinkedIn, Facebook and Instagram for my organization, this does not save me much time. Not being able to tag people and pages for LinkedIn is a huge disadvantage. I have to post to LinkedIn natively if I want to tag people and then SOCi doesn't capture the data because it wasn't posted through the platform.
What problems is the product solving and how is that benefiting you?
It allows me to post to all social media platforms we currently have linked (LinkedIn, Facebook and Instagram) all from one location. It's also helpful to see the full content calendar when everything is scheduled for the month.
Very user friendly and packed with features
What do you like best about the product?
Ability to post on simulataneous platforms, great integration, love the UI ease of use
What do you dislike about the product?
Often times it took a couple of tries to connect with X or FB
What problems is the product solving and how is that benefiting you?
Creating a single platform to access all social media platforms
Why SOCi Rocks!
What do you like best about the product?
The most helpful thing about SOCi is how easy it is to navigate. I love how quickly my pics are reviewed for posting to Social Media too! It's another great way to advertise!
What do you dislike about the product?
I would say the only down side to SOCi are that I can't post more than 10 pics at a time.
What problems is the product solving and how is that benefiting you?
Capturing our residents in their moments of living enriched rull lives that their family might not get to see since they live in another state!
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