SOCi Platform
SOCi Inc.Reviews from AWS customer
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Review for Soci - Anytime Fitness
What do you like best about the product?
What I like best about SOCi is the concept and functionality it brings to our social media strategy. It allows us to schedule posts efficiently, track engagement in real time, and get creative with content across multiple platforms all from one centralized source. It streamlines our workflow and helps us stay consistent and effective in how we connect with our community
What do you dislike about the product?
I do feel it could be more user-friendly. I've worked with it for a couple of years, and there are still features I find confusing or am hesitant to use for fear of making mistakes. It would be great to have more accessible training options (like Udemy-style courses or in-depth tutorials) to help users gain confidence. Additionally, having a way to test-run posts with a smaller audience segment before pushing them out to our full following would be a valuable feature for optimizing engagement and content
What problems is the product solving and how is that benefiting you?
SOCi helps solve the challenge of managing multiple social media accounts efficiently and consistently. It streamlines the process of scheduling content, tracking engagement, and maintaining brand voice across platforms. This has saved me a lot of time and allowed me to focus more on creating meaningful, localized content and engaging with our audience in real-time
SOCi—Finally, One Dashboard to Rule Them All
What do you like best about the product?
SOCi hands me a single, clutter‑free dashboard where every location’s Facebook, Instagram, LinkedIn, and Google Business profiles live side‑by‑side. I can load an entire month’s content calendar in one sitting, set it, and walk away—posts roll out on time across every channel without another click. All comments and direct messages funnel into the same inbox, and the built‑in review responder lets me handle Google or Yelp feedback in seconds. The reporting widgets are drag‑and‑drop, so spinning up a performance snapshot for leadership takes about as long as pouring a cup of coffee.
What do you dislike about the product?
What I’m not crazy about
Getting around feels clunky. The UI takes too many clicks to reach basic tasks—think “maze” when it should feel like “express lane.”
Occasional platform hiccups. Authorizations randomly expire, or a network burp stops a post from publishing, so I’m still babysitting schedules when I’d rather be doing real work.
No built‑in image library. Hunting stock photos outside the platform slows the workflow and chips away at the “all‑in‑one” promise.
Discovery content misses the mark. The curated articles and ideas lean heavily on retail and restaurants; nothing speaks to our industry, so that tab gathers more dust than insight.
Getting around feels clunky. The UI takes too many clicks to reach basic tasks—think “maze” when it should feel like “express lane.”
Occasional platform hiccups. Authorizations randomly expire, or a network burp stops a post from publishing, so I’m still babysitting schedules when I’d rather be doing real work.
No built‑in image library. Hunting stock photos outside the platform slows the workflow and chips away at the “all‑in‑one” promise.
Discovery content misses the mark. The curated articles and ideas lean heavily on retail and restaurants; nothing speaks to our industry, so that tab gathers more dust than insight.
What problems is the product solving and how is that benefiting you?
Before SOCi
Scheduling gridlock. Facebook’s native scheduler worked, but LinkedIn and Instagram still wanted manual posts, so those feeds went dark during crunch weeks.
Tool whiplash. We leaned on Hootsuite’s free tier until it downsized to a single profile—upgrading for basic coverage felt like throwing good money after bad.
Review blind spots. Google, Yelp, and Facebook reviews all lived in separate silos, so response times lagged, and trends were easy to miss.
After SOCi
One‑and‑done scheduling. Build the calendar once, choose the channels, and every post publishes on schedule—no platform gets neglected.
Unified engagement hub. Comments, DMs, and reviews land in one feed, so I can triage and reply without half a dozen tabs open.
Actionable analytics. Custom reports surface top‑performing posts and response times, giving me real data to guide strategy and prove ROI.
Bottom line: SOCi collapsed a patchwork of half‑solutions into one clean dashboard, freeing up hours each week and elevating our social presence across the board.
Scheduling gridlock. Facebook’s native scheduler worked, but LinkedIn and Instagram still wanted manual posts, so those feeds went dark during crunch weeks.
Tool whiplash. We leaned on Hootsuite’s free tier until it downsized to a single profile—upgrading for basic coverage felt like throwing good money after bad.
Review blind spots. Google, Yelp, and Facebook reviews all lived in separate silos, so response times lagged, and trends were easy to miss.
After SOCi
One‑and‑done scheduling. Build the calendar once, choose the channels, and every post publishes on schedule—no platform gets neglected.
Unified engagement hub. Comments, DMs, and reviews land in one feed, so I can triage and reply without half a dozen tabs open.
Actionable analytics. Custom reports surface top‑performing posts and response times, giving me real data to guide strategy and prove ROI.
Bottom line: SOCi collapsed a patchwork of half‑solutions into one clean dashboard, freeing up hours each week and elevating our social presence across the board.
it been very good, allows you to see reviews immediately and they will answers to some of them
What do you like best about the product?
easy and great customer service. it aloes to see other platforms as well.
What do you dislike about the product?
i will like to be able to answer some reviews where more customer needs more specific attention from us.
What problems is the product solving and how is that benefiting you?
its allowing businesses to track how people see you as a company
Soci is easy to use and very helpful
What do you like best about the product?
I like how easy it is to update our operating hours on Google
What do you dislike about the product?
I wish commenting on Facebook posts was easier
What problems is the product solving and how is that benefiting you?
Dealing with reviews, making automated posts, updating hours. This saves me valuable time
SOCi makes my job so much easier by letting me schedule posts in advance.
What do you like best about the product?
As someone who manages multiple social media platforms for a busy apartment community, scheduling posts used to take forever. With SOCi, I can plan everything in advance and post across all my platforms from one place—Facebook, Instagram, Google, you name it.
What do you dislike about the product?
There is nothing to dislike about SOCi everything about this website is great!
What problems is the product solving and how is that benefiting you?
SOCi helps me with multiple social media accounts by putting everything in one platform. It saves me time, keeps my posts organized, and helps me stay consistent with marketing across all leasing platforms.
SOCI - Mass GBP's
What do you like best about the product?
What is most helpful about the platform is that you are able to make mass changes across the organization in one place. Managing upward of 50+ locations, using a platform like Soci makes it easier to manage large scale changes. It was such as easy transition to provide the companies and locations and SOCI's team integrated everything on the backend.
What do you dislike about the product?
What was least helpful about SOCI was measuring the impact that certain changes would have on my brand, such as the recommended changes.
What problems is the product solving and how is that benefiting you?
Helping me to respond to reviews quickly at a large scale.
Underwhelming but mostly frustrating
What do you like best about the product?
The concept of having an all-in-one platform for managing social media, reviews, and local listings across multiple locations is great in theory. When features work, it’s convenient to centralize content and responses from one dashboard. The idea behind tools like Genius AI is promising.
What do you dislike about the product?
SOCi has been consistently disappointing since we adopted it. The platform is not intuitive, navigation is clunky, and many of the features either don’t work as expected or require constant troubleshooting. We’ve had to open numerous support tickets — not for one-off glitches, but for core features that should function out of the box. Even tools we pay extra for, like Genius AI and dynamic content scheduling, either underperform or flat-out don’t work.
The interface feels dated, slow, and overly complicated for tasks that should be simple. We’ve never experienced a time where the platform operated at 100% — there’s always something broken, lagging, or misfiring. For a system designed to streamline marketing and reputation management across multiple locations, it ends up creating more work and frustration than it saves.
At this point, it feels like we’re paying for the idea of a solution, not an actual one. I genuinely hope corporate reevaluates the platform in the future and considers switching to something more stable, user-friendly, and effective.
The interface feels dated, slow, and overly complicated for tasks that should be simple. We’ve never experienced a time where the platform operated at 100% — there’s always something broken, lagging, or misfiring. For a system designed to streamline marketing and reputation management across multiple locations, it ends up creating more work and frustration than it saves.
At this point, it feels like we’re paying for the idea of a solution, not an actual one. I genuinely hope corporate reevaluates the platform in the future and considers switching to something more stable, user-friendly, and effective.
What problems is the product solving and how is that benefiting you?
None right now
Easy to use social media management platform
What do you like best about the product?
SOCI is great at bringing all your social media accounts together in one place. Although our company prescribed its use, I found it to be very intuitive in its use.
What do you dislike about the product?
The only downside is our company limits our actual abilities within the system.
What problems is the product solving and how is that benefiting you?
The ability to use Admin uploaded template is pretty great.
Easy, creative support
What do you like best about the product?
Connection and help with staying up to date with systems of support.
What do you dislike about the product?
Another ap to navigate. Need to stay on top of information
What problems is the product solving and how is that benefiting you?
Helpful to track my status on social media
Soci review
What do you like best about the product?
I like how everything is in one place to post, and that you can link all social media platforms in one place.
What do you dislike about the product?
sometimes it can be a lot, it took me a while to get used to
What problems is the product solving and how is that benefiting you?
1 location for all reviews, social media.
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