SOCi Platform
SOCi Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,580 reviews
from
External reviews are not included in the AWS star rating for the product.
Great program, just a few bugs
What do you like best about the product?
I really appreciate the ability to just approve the posts and then not have to worry about them anymore. The "set it and forget it" approach is fantastic!
What do you dislike about the product?
Setting everything up can be a bit confusing, especially since some platforms are not very compatible with each other and have trouble communicating.
What problems is the product solving and how is that benefiting you?
Having to constantly remember to post.
Very user friendly for all
What do you like best about the product?
I love how I am able to quickly see newly added reviews and submit a response without thinking. The automated responses save so much time and really help when responding in bulk. There's so many great features!
What do you dislike about the product?
I wish there was a way to link SOCi to my email for new alerts.
What problems is the product solving and how is that benefiting you?
Being able to connect with customers both happy and disappointed helps keep and grow my customer support.
Good product, easy to use
What do you like best about the product?
Easily able to post to multiple social media platforms
What do you dislike about the product?
Nothing I dislike, all goes well with Soci.
What problems is the product solving and how is that benefiting you?
Able to respond to reviews easily, post on multiple platforms
Very user friendly and Provides flexibilty
What do you like best about the product?
I appreciate being able to manage everything in one place, from posting on social media to responding to reviews. The platform brings together all online guest activity, making it easy to stay organized. I also really like the app, as it keeps everything accessible and helps me maintain a high response rate. Guests benefit from receiving real-time feedback, which I find very valuable.
What do you dislike about the product?
I like it all. The ease of implementation and how easy it is to train people.
What problems is the product solving and how is that benefiting you?
Currently, I don't have any feedback to share.
It’s okay depending on the content you want
What do you like best about the product?
The automated posts are helpful when you don’t have anything to post. The platform is relatively easy to use and edit the scheduled posts.
What do you dislike about the product?
It’s too generic for our business and we like to do more personal posts
What problems is the product solving and how is that benefiting you?
None really.
SOCi has became a daily part of the workday
What do you like best about the product?
I appreciate being able to preschedule content, as it means we don't have to log in every day to handle it.
What do you dislike about the product?
I haven't always received emails when someone leaves a comment, but this issue seems to be improving.
What problems is the product solving and how is that benefiting you?
They have been improving by adding more useful features and addressing email bugs.
Soci - Great Tool for Business
What do you like best about the product?
Analytics & Reporting - Detailed performance metrics that can be analyzed at both the individual location and aggregate levels.
What do you dislike about the product?
Data Granularity Constraints - While SOCi provides good high-level metrics, some analysts report limitations in drilling down to more granular data points needed for sophisticated analysis.
What problems is the product solving and how is that benefiting you?
Fragmented Social Media Management - SOCi centralizes management of multiple social accounts across different locations, eliminating the need to log in and out of numerous accounts or use multiple tools.
Easy to use, saves time!
What do you like best about the product?
I can populate a month of social media posts for multiple social sites, all in one place. The platform is very easy to use and a few clicks to set up.
What do you dislike about the product?
Coul be more report options available, such as requesting reviews from clients.
What problems is the product solving and how is that benefiting you?
What used to take hours across multiple social media platforms, now takes minutes.
Instant responses
What do you like best about the product?
I am able to respond to reviews in a timely manner.
What do you dislike about the product?
Don’t know of any features I don’t like.
What problems is the product solving and how is that benefiting you?
Great for managing my social media
Soci has been the best tool for managing everything in one place.
What do you like best about the product?
What I find most helpful about Soci is the convenience of having all my social media accounts accessible in one place. The AI feature is incredibly useful as well. I also appreciate how easy it is to manage client reviews, and the ability to oversee multiple locations is a great advantage.
What do you dislike about the product?
Honestly, there isn't anything I dislike about Soci. It's a fantastic tool to use.
What problems is the product solving and how is that benefiting you?
This tool assists with managing social media and handling reviews.
showing 141 - 150